Top CX Trends That Are Shaping the SaaS Industry in 2022
Userpilot
AUGUST 18, 2022
In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. TLDR; Customer experience (CX) is the overall impression that customers have when interacting with your product. Positive customer experiences result in improved customer retention and loyalty.
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