2022 Development Differentiation Reporting Tools 
Intercom, Inc.
MARCH 28, 2022
Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. This trend shows no signs of slowing down.
Intercom, Inc.
JUNE 19, 2018
In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.
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Reveal
OCTOBER 29, 2021
Chartio is a cloud-based business intelligence and analytics solution that provides business teams with the tools and functionalities for data exploration and data visualization. You may have heard already, Chartio is going away on March 1, 2022. Chartio reported that 280,000 users have created 10.5 Or it used to be.
Gainsight
APRIL 10, 2023
According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones. Digital CS is a key differentiator that can help companies win new business and scale efficiently to get a competitive edge.
Usersnap
SEPTEMBER 29, 2022
In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. SaaS growth is the change in product usage and payment transactions from a SaaS solution as a rate over time. Differentiated SaaS Growth. What are the levers of SaaS Growth Strategies?
Intercom, Inc.
MAY 19, 2022
And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. There are three main topics taken from the report that we’re going to get into today.
Gainsight
JUNE 11, 2021
The results are increased engagement, increased productivity, and better solutions. It begins with identifying and developing outcomes. Major Takeaways: We’re seeing five PM trends: salaries and hiring are rising, career paths are widening, companies are becoming product-led, tools are becoming no code, and lifelong learning is a must.
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