Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 For SaaS product teams, one of the more complex parts of building zero to one applications is implementing permissions. Other practical tools worth knowing about this week include a new update from development platform Retool.

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Department of Product

OCTOBER 26, 2023

, Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that.

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Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Other product highlights include a new Klarna Shopping Lens app which allows customers to discover new products and the launch of a financial assistant.

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The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

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Department of Product

SEPTEMBER 21, 2023

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. Fitbit has launched a major redesign of its mobile app which adopts Google’s Material Design.

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Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

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Gainsight

OCTOBER 4, 2023

This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Users have an expectation in today’s Customer Success Management Platform market that their vendor will have gen AI built into their platform in a meaningful way, but many vendors simply lack maturity with AI.

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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Reveal

JULY 27, 2022

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. embedded analytics ?product,?we’ve?had Provide an easy-to-integrate data analytics solution that customers?can give you control of the features in your app, making it a seamless part of the user’s app experience.?? Predictable. .

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The Product Coalition

OCTOBER 16, 2022

With the help of special commands, they accessed an operating system through a console. In the 1970s, Xerox PARC managed to make technology clear for people by developing a GUI. Golden Krishna has written a book on this topic called The Best Interface Is No Interface: The Simple Path to Brilliant Technology.

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Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Ever since we launched our embedded analytics product, we’ve had 3 main goals: Fast & Easy Integration – Provide an easy to integrate data analytics solution that customers can integrate into their existing applications with no added requirements.

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Userpilot

JUNE 19, 2023

Behavioral cohorts use in-app behavior to group users. Cohort retention analysis combined with feature usage analytics is also used to assess the impact of new features on user retention. Amplitude and Google Analytics both support retention analysis functionality but offer no features to act on the insights.

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Data Visualization Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

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The Product Coalition

DECEMBER 22, 2022

The reasons why Saas startups are recently making a huge wave to become the next trillion-dollar industry. Over the past years, investment in SaaS startups has been increasing steadily. Saas startups that provide software as a service have a good delivery model. The SaaS market has increased from $31.5

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Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Try to create accessible onboarding experiences by localizing them, integrating immersive technologies and multimedia, and adjusting the UI appearance.

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Userpilot

MARCH 20, 2023

Thanks to a combination of tools, systems, and strategies, driving customer retention through optimal customer service is easier than ever before. TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Messaging apps are rising in popularity.

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Userpilot

OCTOBER 12, 2023

Product analytics are crucial for understanding user behavior, conducting conversion optimization, and improving the customer experience. A/B testing tools take that to the next level by letting you test two versions of a product flow, web page, or landing page, then see how the different versions perform. Analytics features.

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Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. Here are our top three takeaways.

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Department of Product

NOVEMBER 2, 2023

Sublime is a new app which allows you to curate a library for all of the information you care about in one place. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company reported an 11% increase in revenues, with revenues of $753.2

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Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. We learned a lot.

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Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

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Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey.

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Usersnap

JUNE 15, 2023

Building a powerful SaaS product takes way more than just an idea. The 8 stages of a product management process to smash your goals in 2023 and further. Conduct market and competitive research. Work with marketing and sales. Monitor market trends and feedback. Without further ado, let’s dive straight into it.

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Mixpanel

OCTOBER 6, 2023

Creating a place where an organization can store all of its data to create a single source of analytical truth is the whole point of a data warehouse. And today’s warehouses and surrounding data tools (including Mixpanel’s new Warehouse Connectors ) makes that goal easier than ever to achieve.

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Userpilot

OCTOBER 20, 2023

To create customer-centric products, PMs will have to draw on multiple data sources, like user behavior analytics. Product managers will have to learn how to leverage it for data and customer feedback analysis , and to improve decision-making. Agile and Lean methodologies continue to hold sway in SaaS product management.

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Department of Product

OCTOBER 19, 2023

Synthetic Humans is designed for product teams to conduct market research and takes LLMs to the next level by allowing AI bots to chat to each other. Instead, the star of the show was the new generative AI tools the company is building. The refreshed design now looks similar to a mobile app store. ?

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Userpilot

DECEMBER 22, 2021

This is partially due to the democratization of SaaS – with more and more contenders joining the market, great product and customer experience is not an option anymore – it’s what makes or breaks your product. This will allow PM to build personalized product adoption experiences on the fly.

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Userpilot

JANUARY 14, 2024

The importance of product analytics for decision-making is likely to increase even further. This will include the use of predictive analytics to forecast user behavior trends. Due to the rise of new technologies, there will be more demand for PMs with specialist expertise. Feature engagement dashboard in Userpilot.

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Userpilot

MAY 30, 2023

The number of no-code analytics tools available for SaaS product teams increases steadily year after year. We further explore the main benefits of no-code analytics, the data types you can track without writing code, and look at a few no-code analytics tools that can help you make data-driven product decisions.

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Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. With its easy-to-use platform, the organization empowers customers to overcome technical problems and focus on driving business outcomes.

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