Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Another impressive strategy that sets 3M apart is its customer advisory council.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

OCTOBER 30, 2022

Customers are one of your most valuable assets. It’s crucial to maintain track of customer needs and even exceed their expectations if you want to take a customer-centric approach to growth. In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them.

Data Visualization 93

Data Visualization Analytic Tools Customer Feedback Feedback Software 93

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

JANUARY 23, 2023

Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. It’s what customers expect from their product experiences in 2023.

Customer Experience 96

Customer Experience Analytic Tools Feedback Software Data Visualization 96

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 24, 2023

In this article, we take a deep dive into the technicalities of a product launch. Conduct market research Now that you know your customers, it’s time to research your competitors. Next, analyze their product, brand, and marketing strategy. In just five days, ChatGPT had attracted over a million users. The secret?

Product launches 88

Product launches User Testing Product Research ChatGPT 88

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. It should be a priority for every SaaS team in 2023.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience User Testing 95

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 87

Reporting Tools Data Visualization Analytic Tools Research Software 87

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. This part outlines the methods you’ll use to mobilize your brand. Here’s a micro survey example by Usersnap.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? The same thing happens to your users.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Userpilot

SEPTEMBER 21, 2023

Looking for user behavior analytics examples to get your inspirations rolling? In this article, we broke down different examples and how to implement them for your product. We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience.

Data Visualization 94

Data Visualization Analytic Tools User Testing Feedback Software 94

Usersnap

JANUARY 20, 2023

To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service. Informational self-service tools allow customers to handle customer support inquiries independently. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MARCH 1, 2023

TL;DR Customer feedback refers to qualitative and quantitative insights gleaned from actual users about their likes, dislikes, requests, and impressions of your product. Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your churn analytics needs. This functionality will be available in Q4 of 2023. There are other survey types to choose from and you can even create your own custom survey.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MARCH 1, 2023

In this article, we will compare the top solutions for collecting customer feedback, enabling you to make an informed decision quickly and easily. TL;DR Customer feedback refers to the information and opinions your customers share about your product. Here’s how customer feedback tools help.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Here’s how customer feedback tools help. No tool branding is also preferable Feedback analytics and response monitoring are the next key features if you want to not only collect feedback but also analyze it and understand the intent behind your customers’ scores. But it all comes at a price.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app. You can use survey templates out of the box, customize them to fit your brand and UI and trigger them contextually using segmentation. Looking for the best tool for customer feedback? Not exactly what you’re looking for?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 11, 2024

In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. This functionality will be available in Q4 of 2023. There are other survey types to choose from and you can even create your own custom survey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 27, 2022

As of now, the best customer feedback tools in the SaaS market are Userpilot, Appcues, Userguiding, Pendo, and Chameleon. You can use Userpilot to create various types of microsurveys, all without UP branding and NPS response tagging enabled. Appcues will be good if you want to create microsurveys for mobile users.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. This functionality will be available in Q4 of 2023. There are other survey types to choose from and you can even create your own custom survey.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

FEBRUARY 21, 2023

If you want to collect true user feedback in various stages of the journey you should look at a different tool. A great alternative to collecting customer feedback is Userpilot. Utilize survey templates out of the box, customize them to match your brand and UI, and trigger them contextually. Not what you were expecting?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost, while increasing customer satisfaction. Users just get access to help, when they need it. Ability to customize each interactive guide to fit your brand and style. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

OCTOBER 27, 2022

What is customer experience management? Why is customer experience management important? Here is why customer experience management matters: Improves customer loyalty and turns your users into brand advocates through meaningful interactions. Reduces churn and increases retention as satisfied customers stay.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 15, 2023

In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. Perform a thorough competitive analysis of their product – branding, marketing strategies, features/functionalities, pricing, etc. Who is your ideal customer?

Product launches 86

Product launches User Testing Feedback Software Research Software 86

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. Ability to customize each interactive guide to fit your brand and style. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 25, 2022

As there are multiple ones out there, this article will help you pick the right one for you. Must have features of good onboarding new customers tools. Before deciding which new customer onboarding tool works best, you should keep in mind that there is a minimum set of features that you should get with it. PROs of Pendo.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52