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Product Briefing – October 5, 2023

Department of Product

Another doc app we came across that’s worth exploring this week is Reflect. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. If we keep to this metaphor, we know the critical place to focus is that 20% differentiation.

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Why Digital Customer Success Is Crucial in 2023 and Beyond

Gainsight

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

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Alchemer Launches Alchemer Workflow – the Fastest, Easiest, Most Effective Way to Close the Feedback Loop with Customers and Employees.

Alchemer Mobile

February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Independent market research says closing the loop is the biggest challenge facing CX and VoC professionals. LOUISVILLE, Colo. Alchemer Workflow is available immediately.

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Top 9 Digital Design Agencies in 2023

UX Studio: Product Management

These leave an exceptional first impression and differentiate our clients from competitors. While also placing a strong emphasis on UX research to guide our design decisions. While also placing a strong emphasis on UX research to guide our design decisions. Research ensures prioritized user needs and delivered effectiveness.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are.

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What Do Industry Analysts Think About Software Analytics?

Revulytics

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. The “SaaSification of software” is also leading on-premise software vendors to leverage software usage analytics to drive decisions.

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An interview with John Kotowski on product pricing surveys: pricing research is not just “how much are you willing to pay”

Usersnap

In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski. We hope to inspire you to be more hands-on and persistent in pricing research and experiments. What is pricing research? What is product monetization?