Department of Product

OCTOBER 5, 2023

Amazon will invest up to $4 billion in Anthropic, giving Amazon a minority ownership in Anthropic and in return, Amazon developers will be able to incorporate Anthropic’s generative AI capabilities into their work via Amazon Bedrock. and beating ChatGPT’s 50.3%. Enjoy the rest of your week! Enter your email to receive your briefing.

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Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

Customer Experience 52

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Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Wordtune AI writing assistant.

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Gainsight

SEPTEMBER 8, 2023

Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. But wait, there’s more! See where you stack up against industry averages in our Compensation Survey Benchmark tool.

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Gainsight

NOVEMBER 30, 2023

One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI. In a world that prizes speed and efficiency, Gen AI promises to be the magical wand. In fact, we found that AI and humans are not at odds. Here are our top takeaways from The State of AI in CS, 2023 Report.

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Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Launching Horizon AI Gainsight officially launched Horizon AI in Nov 2021.

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Lenny Rachitsky

DECEMBER 1, 2023

Prior to joining GitHub, she led engineering and product teams at Amazon and Microsoft.

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Crafty CTO

JUNE 15, 2023

Apple Really Did Ignore the AI Emergence at WWDC So far I’ve managed to watch the WWDC Keynote and Platforms State of the Union from this year’s WWDC. At the time, I was amazed that Apple appeared to be ignoring the current massive emergence in generative AI. June 15, 2023 #

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The Product Coalition

DECEMBER 26, 2023

Machines can currently manage many such duties better than humans: they never fatigue, and they don’t feel the consequences of pressure throughout even the most difficult processes. However, generative AI substantially improves computer vision accuracy, enabling use cases previously unthinkable. from 2023 to 2030.

Healthcare 111

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Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. About 73% of U.S.

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Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. There’s greater reliance on AI to speed up work With generative AI becoming more mainstream, users are increasingly leveraging it to speed up processes. Accessibility features are making UX design more inclusive.

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The Product Coalition

AUGUST 13, 2023

While this is not 100% possible, generative AI is getting pretty close, for example with Google’s smart compose feature in Gmail. For example, if you are building an email app, your users might want you to use mind-reading capabilities (but with advanced privacy settings!) and simply write the email for them as they think it.

Customer Experience 114

Customer Experience User Testing Generative AI Books 114

The Product Cafe

MAY 29, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, and more. ☕ Thanks for reading ProductCafé Newsletter Subscribe for free to receive new posts every fortnight✨ AI, AI, everywhere, and every bit a game-changer! With Zeda.io

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Feedback Software Reporting Tools Customer Feedback Generative AI 52

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. According to Rumelhart, “ Horizon AI has been a part of Gainsight’s technology for some time, but generative AI is the next frontier. At Gainsight, we’re all in on generative AI.”

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Product Talk

JANUARY 10, 2024

You might remember that at the start of 2023 , I announced that I wasn’t setting any goals for the year. As 2023 wound down, I started to reflect on the year and to also look forward to 2024. I was disappointed that 2023 didn’t turn out as planned. This year is going to look a little different. I needed a reset.

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Gainsight

MAY 10, 2023

By Nick Mehta, CEO, Gainsight What does ANYONE want to talk about in business right now besides generative AI? As we’ve reflected at Gainsight, the opportunities abound for a revolution in Customer Success using generative AI. This can easily be replaced by AI. Maybe the Met Gala outfits?

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Generative AI Customer Experience ChatGPT Technical Review 52

Userpilot

JULY 24, 2023

Notion AI On February 22, 2023, digital workspace provider, Notion, announced the release of the highly anticipated Notion AI. Notion leveraged social media channels to build anticipation around the integrated generative AI. Notion’s promotional mail for Notion AI. But it didn’t stop there.

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Department of Product

NOVEMBER 2, 2023

Knowledge Series – How to manage API integrations In this Knowledge Series, we explore some of the most important aspects of managing third party API integrations so that you’re fully equipped to deal with the complexities of API integrations and everything they entails. Generative AI has a new use case: political campaigning.

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Data Visualization Research Software Analytic Tools Reporting Tools 52

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. Traditional AI applications, such as automating routine tasks and surfacing relevant customer data, have been around for years.

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Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. In fact, Customer Success is undergoing an evolution. It’s strategic.

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Userpilot

JULY 20, 2023

AI tools also leverage natural language processing, machine learning algorithms, and other artificial intelligence capabilities. How can you benefit from AI productivity tools? Product managers have been using marketing automation platforms like HubSpot and Marketo to automate repetitive tasks for years. Source: Smartling.

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Product Talk

SEPTEMBER 6, 2023

Arne Kittler [Product at Heart Co-Organizer]: For our next session, which will be, again, totally different than the two formats we’ve had before, I have the great pleasure of introducing two of the leading voices in product management today, Teresa Torres in conversation with Petra Wille. Teresa: Yes. I’m introverted.

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Product Talk

OCTOBER 18, 2023

But this is exactly what we do when we try to make our first idea match the customer need we are trying to address, within the technical constraints we encounter, while still managing to deliver the right business results. This is the area where I’m hoping to see big gains quickly due to the rise of generative AI.

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Userpilot

AUGUST 15, 2023

By the time Notion AI was released, about two million persons had signed up for its alpha waitlist. Userpilot’s AI writing assistant Userpilot released its own integrated generative AI writing assistant in May 2023. But, like the two examples above, Userpilot users were already in anticipation of it.

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Department of Product

OCTOBER 19, 2023

Instead, the star of the show was the new generative AI tools the company is building. Finally, if you’re feeling overwhelmed with meetings and would like to take some time to manage your time and conduct a calendar ‘health check’ this new product could help. Full report on State of AI 2023.

Research Software 52

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Gainsight

DECEMBER 20, 2023

According to the 2023 GartnerⓇ Market Guide for Product Analytics for Technology and Service Providers, “Currently, close to half (46%) of all product managers have stepped up efforts for customer-centric insights. And this data can only come from effectively capturing and acting on insights measured through product analytics.

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