2023 Generative AI Technical Review 
Roman Pichler
APRIL 7, 2025
Customer Insights and Idea Generation AI tools can analyse market data, customer feedback, and emerging trends to suggest new products and features, assuming that enough relevant data is available. For example, you can use an AI tool to analyse support tickets to discover and address common issues.
Product Innovation Educators
MARCH 3, 2025
Recent Breakthroughs (2023) In 2023, AMS and MIT researchers tackled a more ambitious question: Could AI now effectively craft unmet customer needs statements that would be just as good as those created by experienced human analysts? To answer this question, they employed a technology called supervised fine-tuning.
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Product Innovation Educators
MARCH 4, 2025
Recent Breakthroughs (2023) In 2023, AMS and MIT researchers tackled a more ambitious question: Could AI now effectively craft unmet customer needs statements that would be just as good as those created by experienced human analysts? To answer this question, they employed a technology called supervised fine-tuning.
Alchemer Mobile
JUNE 15, 2024
It’s no surprise business is responding to the rapidly evolving field of Generative Artificial Intelligence (GenAI). It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers.
Product Talk
OCTOBER 18, 2023
But this is exactly what we do when we try to make our first idea match the customer need we are trying to address, within the technical constraints we encounter, while still managing to deliver the right business results. This is the area where I’m hoping to see big gains quickly due to the rise of generative AI.
Gainsight
MAY 10, 2023
By Nick Mehta, CEO, Gainsight What does ANYONE want to talk about in business right now besides generative AI? As we’ve reflected at Gainsight, the opportunities abound for a revolution in Customer Success using generative AI. Maybe the Met Gala outfits? to write emails, etc. This post will be about efficiency.
Gainsight
MAY 18, 2023
On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey.
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