The Product Coalition

JUNE 18, 2023

With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. It works when each customer is extremely large, but there’s a caveat: you do a lot of dedicated development (which means expensive resources) for each and every customer.

Naming 133

Naming User Testing Weak Development Team Feedback Software 133

UX Planet

DECEMBER 15, 2023

Understanding your organization’s UX maturity is the first, most crucial step toward recognizing the strengths and weaknesses of your organization. Curiously, many consumer startups allocate large ux budgets for the free parts of their products, & surprisingly little towards the ux journeys after initial conversion.

UX 93

UX Development Team Review User Testing Customer Experience 93

Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. Principles can help guide both strategic decisions and tactical decisions.

Research Software 52

Research Software Product Research Product Management Product Manager 52

People-First Product Leadership

JULY 30, 2024

Some in, or exploring, product management might answer, good - then more opportunities for me 😏 Potentially or are we seeing consolidation in the market, a la Airbnb CEO’s misunderstood statement from Figma Config 2023 ? My prediction is we will see less resilient people drop out of the product manager race. (tip:

Framework 59

Framework Product Management Product Manager Research Software 59

Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. Feature depth vs. breadth explained The depth vs. breadth debate is more common for startups to consider than larger corporates. They’re addictive. Whether we like not, digital products deliver value through features. A few things done well.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Reporting Tools 80

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

MARCH 7, 2024

Sometimes – a lot less: While in 2023 women in CEO roles earned “only” $14,000 less than men on average, in 2020 the gap was over $45,000 (nearly a third -31% – less!). A friend of mine told me there was a call center job in a tech startup for Dutch speakers, and I just fell in love with the fast-paced, exciting environment.

Technical Review 103

Technical Review CTO Coach Startups Feedback Software 103

Department of Product

JUNE 27, 2022

Poor structure can make things worse. Define your org structure There are many ways to organize product development. For example, Frontend and Backend teams. So they expect Frontend teams and Backend teams. Every team should aspirationally be able to deliver business value without involving other teams.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Technical Review 52

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 256

Data Visualization Analytic Tools Research Software Product Research 256

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Companies like Canva, Grammarly, Figma, Notion, and Dropbox are excluded because they are considered B2B SaaS businesses since they have sales teams and sell to both prosumers and enterprises.

User Testing 111

User Testing Framework Feedback Software Onboarding KPIs 111

Department of Product

MARCH 28, 2022

The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of? In a product development context, and particularly with reference to technologies, this can be problematic. Others will fail.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. In the final 2 steps, the teams analyze the data to extract insights and act on them to improve the metrics. What is a product analytics framework and why is it important?

Analytic Tools 69

Analytic Tools Data Visualization Feedback Software Research Software 69

Department of Product

AUGUST 22, 2022

How to Conduct a Product Health Check Why gathering health indicators helps you make better product decisions I was chatting to a friend the other day who had just taken on a senior product director level role at a venture backed startup. The company wasn’t in top shape and one reason they’d been brought on board was to turn the ship around.

User Testing 52

User Testing Feedback Software Product Research Customer Experience 52

Userpilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 27, 2023

Whether you’re a startup or an established company, this guide will provide you with the knowledge and tools to improve your customer experience and drive business growth. The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview. Here’s the 2023 average NPS score by industry: NPS average by industry.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

DECEMBER 10, 2023

TL;DR Churn analytics entails determining how many customers a business loses over time to develop solutions to keep more people engaged and satisfied. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 12, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Advanced customization requires working with CSS code, which can be challenging for non-technical teams.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

TL;DR Churn analytics entails determining how many customers a business loses over time to develop solutions to keep more people engaged and satisfied. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 12, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It enables product teams to create, implement, and test personalized in-app onboarding experiences. It allows your team to see every moment of the customer experience clearly, so you can make changes that work.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 24, 2023

Its simple interface and templates “force” you into a predefined approach to onboarding, coupled with enterprise software with a high price tag and some enterprise-level integrations make Appcues positioning confusing: Is it a simple tool (as its UI suggests) for startups? It’s a little bit confusing, right?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 15, 2023

Pendo’s weaknesses in turn include its inability to trigger experiences based on in-app events, limited onboarding elements, and very high pricing (with startup plans starting at $7000 per year!) with Salesforce), and can potentially be too expensive for small startups on a tight budget. – Parita P.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 23, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality).

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

OCTOBER 27, 2022

It’s aimed to reveal their level of satisfaction and help product teams uncover room for improvement. Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

MARCH 1, 2023

First, it isn’t truly a no-code tool: you will either need CSS knowledge or a developer’s help to customize the surveys created with it. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). It helps keep teams aligned with the shared feature-planning guide.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Its implementation can be time-consuming and challenging for non-technical team members. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). It helps keep teams aligned with the shared feature-planning guide. A great alternative to Pendo and WalkMe is Userpilot. – Parita P.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Collecting customer feedback should be a standard procedure for any product team. As of Q3 2023, Userpilot will have the same analytics features, with more robust functionality). It helps keep teams aligned with the shared feature-planning guide. – Parita P.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you collect from people about their experience in using your product and interacting with your product service teams. Collecting customer feedback should be a standard process for any product team. It helps keep teams aligned with the shared feature-planning guide. – Parita P.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JUNE 25, 2022

Userpilot is a product growth platform that allows product teams to build in-app experiences for e.g. user onboarding, engagement and product adoption without code, use sophisticated (and yet simple) product analytics and. Whatfix can help you create training content for third-party enterprise applications your team member are using.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

DECEMBER 22, 2021

A few mentioned democratization of product management, especially in SaaS , which means that there is more competition and that SaaS companies cannot get away with bad product experience: “More and more people will build SaaS products irrespective of their tech expertise.” – Raman Sharma, the VP of Product Marketing at DigitalOcean, told us.

Analytic Tools 130

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 130