Product Talk

DECEMBER 18, 2024

I started my career as a software engineer. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Product Talk

JULY 3, 2024

When we interview customers , our goal is to learn as much as we can about their context. This will help us understand their specific needs, pain points, and desires (otherwise known as opportunities) which will inform our product decisions. ‘Atypical’ is not necessarily a bad thing when it comes to customer stories.

User Testing 285

User Testing User Friction Customer Experience Product Research 285

Product Talk

JUNE 5, 2024

Traditionally, product managers, designers, and software engineers have worked in silos following a waterfall process with multiple hand-offs. When product managers, designers, and software engineers work together from the very beginning, they make better decisions about what to build. They interview customers together.

Product Research 319

Product Research User Testing Research Software Customer Experience 319

The Product HQ

JULY 1, 2024

A high-level understanding of agile product development in 2024, is an obvious plus. As scrum masters (leaders of the scrum team), product owners are expected to understand the requirements and pain points of the development team, as well as, the end-users. The post Product Owner Salary: What is the Average in 2024?

Technical Review 97

Technical Review Certifications Software Review Agile 97

Business of Software Conference

NOVEMBER 30, 2023

Solve for the customer – even if it means being a little unfocused. Rethink your customers’ lifetime value. Shah tells the story of when he was a young software engineer working for a major company – many years before he co-founded HubSpot. Solve for the customer – even if it means being a little unfocused.

Customer Experience 52

Customer Experience User Friction User Testing Enterprise 52

Mixpanel

MARCH 22, 2024

Modern fintech users demand more flexible journeys, with a survey finding that 71% of them now prefer multi-channel interactions. Moreover, 25% of financial technology customers now want a fully digital banking experience fueled by remote human assistance available when they need it.

Data Visualization 40

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 40