Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.

User Testing 164

User Testing Customer Experience Customer Feedback User Friction 164

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. Question 5: How likely will you recommend our customer support service to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

NOVEMBER 8, 2023

To create behavioral personas in your own app, start with your existing user personas as a foundation to build from. Once you have defined your main customer segments , the next step is to analyze their path to value. Behavioral personas are created by analyzing user data (i.e. Signup questions in Notion.

Data Visualization 90

Data Visualization Analytic Tools Research Software Customer Experience 90

Userpilot

DECEMBER 7, 2023

These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. When businesses collect and analyze data (from customers, marketing, etc.), For example, your goal may be to increase conversion or boost customer retention.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product.

Research Software 86

Research Software Feedback Software User Testing Reporting Tools 86

Userpilot

DECEMBER 12, 2023

UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. improving retention).

Roadmap 94

Roadmap Customer Experience UX Product Research 94

Product Talk

JANUARY 31, 2024

The platform and web application he works on, finfire, connects Netfonds with their customers, their clients, banks, and insurers. To begin his continuous discovery journey, Sebastian wanted to get access to customers. I was just saying to stakeholders , ‘I need to talk to customers now!’”

Product Research 222

Product Research Reporting Tools Feedback Software Customer Communications 222

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. The drop-off rate is the percentage of users who abandon a process or action before achieving a specific goal. How to reduce it.

Analytic Tools 94

Analytic Tools Data Visualization Onboarding KPIs User Testing 94

Userpilot

FEBRUARY 25, 2024

Identify friction areas. Here’s how to perform conversion funnel analysis for a specific user journey: Create your user personas. Map out each stage in the customer journey. Identify drop-off points from the report. It allows you to closely observe how different user segments interact with your product.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Modus Create

FEBRUARY 16, 2024

Here’s an eye-opening statistic: 90% of product development decision-makers agree that finding and hiring the right talent is a major pain point. Building a culture of innovation and improving the customer experience stems from a successful developer experience and, by extension, the experience of your product and platform teams.”

Reporting Tools 52

Reporting Tools Research Software Data Visualization Product Research 52

UX Planet

JANUARY 23, 2024

If you know about Universal Analytics , it’s going away on July 1, 2024. Let’s start, Google Analytics 4 is a powerful web analytics service that provides valuable insights into user behavior, engagement, website conversion, and much more. Email Campaign Optimization: Use customer behavior data to tailor email campaigns.

Data Visualization 82

Data Visualization Analytic Tools User Testing UX 82

Userpilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers.

Data Visualization 85

Data Visualization Analytic Tools Customer Experience Feedback Software 85

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness.

Product Research 104

Product Research Data Visualization User Testing Customer Feedback 104

Userpilot

JANUARY 16, 2024

Use ChatGPT to understand the motivations, goals, and frustrations of your users. Create detailed user personas and craft targeted stories for these personas. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Prompt : Here is some feedback from our customers.

ChatGPT 92

ChatGPT Data Visualization Onboarding KPIs Research Software 92

ProductPlan

MARCH 23, 2022

Those who transition or are thinking about transitioning can expect better financial results from developing a product that provides customer value. A company culture around transformation and providing value to customers needs to be established first. million individual and team subscriptions by 2024, according to Statista.

User Friction 74

User Friction Roadmap Systems Review Software Review 74

Business of Software Conference

DECEMBER 28, 2023

Search Amazon for customer reviews on industry-related products or books. Adding personality to your website copy and content is what grabs customers’ attention, piques their interest, and drives them to take action and buy from you. Wiebe’s point is crucial. Polished copy isn’t noticeable. You’re making excuses.

Software Review 59

Software Review Research Software Feedback Software User Testing 59

People-First Product Leadership

JANUARY 22, 2024

Wanting to be more mindful of your wellbeing during 2024, then finding yourself immediately facing some or all of the following stress inducing scenarios since 2024 began. Instead bring your team together to discuss the remaining pain points. I wanted to keep the microstresses at bay and revisited the prior post.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Gainsight

OCTOBER 25, 2021

Here’s how to embed customer feedback loops into your product, use feedback to enhance product delivery, and drive user-centered growth. Why build customer feedback loops? So, why even bother building customer feedback loops into your product? Customer feedback loops root your strategy in data that matters.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Userpilot

NOVEMBER 15, 2021

According to Forbes , the SaaS industry will be worth around $370 billion by 2024. With that being said, businesses should always be in the process of running product-led growth experiments to reduce risks and make the product meet customer requirements in this highly saturated market. What is a customer journey?

Onboarding KPIs 96

Onboarding KPIs Framework User Testing Feedback Software 96

Business of Software Conference

NOVEMBER 30, 2023

Solve for the customer – even if it means being a little unfocused. Rethink your customers’ lifetime value. Eventually, the company stopped selling the software to customers altogether and simply added it as part of its product package – free of charge. Solve for the customer – even if it means being a little unfocused.

Customer Experience 52

Customer Experience User Friction User Testing Enterprise 52

Mixpanel

MARCH 22, 2024

Modern fintech users demand more flexible journeys, with a survey finding that 71% of them now prefer multi-channel interactions. Moreover, 25% of financial technology customers now want a fully digital banking experience fueled by remote human assistance available when they need it.

Data Visualization 40

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 40

Userpilot

JANUARY 31, 2024

This article explains: What user behavioral analysis is Why it’s important The key steps in the analysis process Different types of analyses Let’s dive right in! TL;DR User behavior analysis is the process of studying user activity inside the product aimed at identifying user needs and pain points and improving UX.

Data Visualization 52

Data Visualization Customer Feedback User Testing Customer Experience 52

Userpilot

JANUARY 8, 2024

Benefits of using a product adoption dashboard An adoption dashboard is a pivotal tool for businesses aiming to enhance their understanding of customer engagement and optimize product performance. It reveals their pain points during onboarding , confusing interfaces, and features they miss.

Data Visualization 94

Data Visualization Onboarding KPIs Dashboard Analytic Tools 94

Userpilot

JANUARY 17, 2024

If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

Userpilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. Create a frictionless sign-up flow to smoothly let users inside the product. Let's dive in!

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization User Testing 84

Userpilot

NOVEMBER 24, 2023

Starts at $39/month) Heap is a digital insights platform that provides customer analytics with features like conversion rate calculation, customer journey maps, and advanced data heatmaps. Userpilot features no/low code customer behavioral analytics that enables you to keep track of user activity within your website.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MARCH 15, 2024

TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. By understanding how users behave inside the product and their goals and problems, you can reduce time to value. Data collection comes next.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86