Thu.May 25, 2023

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Top Lessons in Product Management

Gocious Blog

Complex product management is a risky business. When things go well, you may hit a home run by identifying a product that solves a customer problem, delights the customer, and has a significant impact on the market. These products may be on a trajectory of high growth and high market share and are considered 'stars.' Conversely, when things go wrong, you may end up with a 'dog,' which is characterized by low growth and low market share.

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Why customer support is a vital part of brand promise

Mind the Product

Customer success and support are an imperative part of the overall user experience of a product. In this post, Rob Armstrong explains how product and customer teams can work together to create an effective product strategy. Read more » The post Why customer support is a vital part of brand promise appeared first on Mind the Product.

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The UX Designer’s Guide to User Research

UserInterviews

What’s the designer’s role in UX research? Learn designer-tailored tips for collaborating with UXR teams and conducting your own studies.

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How Canva uses AI-powered features to drive PLG

Mind the Product

How does Canva incorporate AI-powered features into its PLG strategy? What’s effective? What needs work? In Pendo’s PLG Teardown web series, the panel of experts take a deep dive into the design platform's strategy. Read on to find out what we learned. Read more » The post How Canva uses AI-powered features to drive PLG appeared first on Mind the Product.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

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When to Make the Leap from Client- to Server-Side Testing

AB Tasty

As companies start out their experimentation journey, they may find themselves experimenting with small changes on their website such as the design of a CTA and other small changes to explore how they perform and their impact on key KPIs such as conversion rate and transaction.

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Meet the Ampliteer: Nathan Livni

Amplitude

Learn about Amplitude’s Customer Education team in this interview with Nathan Livni, Senior Learning Experience Designer.

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Nonresponse Bias: What It Is and How to Reduce It?

Userpilot

We talk about nonresponse bias when your survey results are skewed because not all users respond. To learn more about this, read this article as it explores: The concept of nonresponse bias Why it’s bad for your product Its most common causes Proven ways to reduce nonresponse bias Let’s get right to it. TL;DR Nonresponse bias occurs when a part of the survey audience doesn’t participate, which leads to distorted results.

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Unlocking better data governance with Anomaly Detection alerts and Event Approval

Mixpanel

With data democratization comes more data tracking, which, if you’re not careful, can result in poor quality. Given that analysis is only as good as the data that feeds it, ensuring data quality and accuracy is crucial for every organization. It’s also hard to accomplish. We’re launching two features, Anomaly Detection and Event Approval, to be used together to enhance data governance within an organization.

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Survey Translation 101: A Guide for SaaS Companies

Userpilot

How can you translate a survey into a language that your users prefer? That’s exactly the question our guide tackles. It also looks at the most common challenges that you can come across, goes into detail about two approaches to survey translation (human and automatic), and shares a few translation best practices. Finally, it shows how you can translate your surveys easily and automatically with Userpilot to collect user sentiment data.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Unlocking better data governance with Anomaly Detection alerts and Event Approval

Mixpanel

With data democratization comes more data tracking, which, if you’re not careful, can result in poor quality. Given that analysis is only as good as the data that feeds it, ensuring data quality and accuracy is crucial for every organization. It’s also hard to accomplish. We’re launching two features, Anomaly Detection and Event Approval, to be used together to enhance data governance within an organization.

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Unlocking better data governance with Anomaly Detection alerts and Event Approval

Mixpanel

With data democratization comes more data tracking, which, if you’re not careful, can result in poor quality. Given that analysis is only as good as the data that feeds it, ensuring data quality and accuracy is crucial for every organization. It’s also hard to accomplish. We’re launching two features, Anomaly Detection and Event Approval, to be used together to enhance data governance within an organization.