Userpilot

FEBRUARY 28, 2024

Building a customer path is a crucial step in getting a deeper understanding of user behavior. That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. Cost per impression.

Analytic Tools 92

Analytic Tools Data Visualization Customer Experience User Testing 92

Userpilot

APRIL 14, 2024

Is Userpilot or Google Analytics the best tool for user analytics? And is there a better software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for performing user analysis should deliver and which will be the best choice for your company’s needs. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. This guide will go over what user behavior analytics are, why they’re important, what you can track, and how to analyze user behavior. Identifying patterns.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 83

Data Visualization User Testing Analytic Tools Customer Feedback 83

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. What is customer sentiment analysis?

Feedback Software 93

Feedback Software Data Visualization Analytic Tools User Testing 93

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 84

Customer Experience Customer Feedback User Testing Data Visualization 84

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. However, getting the attention of your target customers with B2B marketing strategies is a lot harder. B2B marketing targets businesses and organizations rather than individual consumers.

B2B 99

B2B User Testing Research Software Analytic Tools 99

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? Customers are one of your most valuable assets. It’s crucial to maintain track of customer needs and even exceed their expectations if you want to take a customer-centric approach to growth. What is customer analytics?

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Feedback Software 91

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Common pain point categories.

User Friction 87

User Friction Customer Experience User Testing Product Research 87

Userpilot

DECEMBER 10, 2023

Looking for a good interactive user guides tool and wondering which one of Pendo, Appcues, and Stonly is the best option for your SaaS company? There are plenty of tools for interactive user guides on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? The higher your adoption rate, the more customers will use your product, resulting in more revenue. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal.

Onboarding KPIs 82

Onboarding KPIs Data Visualization User Testing Analytic Tools 82

Userpilot

JANUARY 26, 2024

In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. Create a frictionless sign-up flow to smoothly let users inside the product.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization User Testing 83

Userpilot

JANUARY 26, 2023

Anyone would agree that advocating for customers is good for long-term business. But what are some customer advocacy examples for this? Becoming a customer-first company is easier said than done. TL;DR Customer advocacy is a company culture where the needs and goals of the customers are heavily prioritized.

User Testing 77

User Testing Feedback Software Customer Feedback Customer Experience 77

Userpilot

FEBRUARY 26, 2023

Most SaaS companies know that every touchpoint with users or prospects is a crucial part of the acquisition process. However, not all product marketing teams have mastered the art of digital customer engagement. What is digital customer engagement? What are the benefits of digital customer engagement? More customer data.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Experience 91

Userpilot

OCTOBER 30, 2023

Looking for a good interactive user guides tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for interactive user guides on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. The goal is to validate the idea by testing it in the real world with minimal risk.

Product launches 100

Product launches Product Research Data Visualization Research Software 100

Userpilot

DECEMBER 12, 2023

Looking for a good new customer onboarding tool and wondering which one of Pendo, Appcues, and Stonly is the best option for your SaaS company? There are plenty of tools for new customer onboarding on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Usersnap

JULY 7, 2021

That is why measuring customer experience has become important. The advancement of social media and communication technology is also the reason why most businesses, marketing experts, and executives emphasize that customer experience is the backbone of any marketing program. This way, they build a relationship with them.

Customer Experience 59

Customer Experience User Testing Customer Feedback Feedback Software 59

Userpilot

OCTOBER 30, 2023

Looking for a good new customer onboarding tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for new customer onboarding on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. They also take part in the validation and testing of ideas. The insights from the market research feed into the go-to-market strategy.

Product launches 91

Product launches Product Research User Testing Research Software 91

Userpilot

JANUARY 23, 2023

It focuses on every aspect of the customer journey , from acquisition to retention. In contrast, traditional business marketing is opinion-based and focused strictly on customer acquisition. To create your growth marketing framework, you must understand your business and its challenges as well as customer pain points.

Analytic Tools 93

Analytic Tools Feedback Software Framework Data Visualization 93

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? NPS scores are a standardized metric for measuring user satisfaction. What is NPS feedback software?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

OCTOBER 30, 2023

TL;DR The Net Promoter Score (NPS) is a metric used to measure customer satisfaction and loyalty. It involves asking a single question to customers on how likely they are to recommend your product/service. UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Alchemer Mobile

APRIL 11, 2018

In last month’s article , we learned about 25 different mobile product metrics that can help you better understand customer activity and engagement, conversion and retention, and revenue sources. Start from a Strategic, Customer-Centric Perspective. Start first with the real value you are delivering to your customers.

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Userpilot

SEPTEMBER 2, 2021

Self-service support can improve your business image amongst customers. Customer expansion generates fresh revenue for your business without incurring acquisition costs. Use A/B testing to make sure your users and i n-app marketing elements are on the same page. What is a growth strategy in SaaS?

Feedback Software 82

Feedback Software Research Software User Testing Onboarding KPIs 82

Userpilot

MARCH 31, 2023

How can product managers leverage event analytics to gain insights necessary to build valuable and delightful user experiences? TL;DR In product management , event analytics tracks and analyses user engagement with different aspects of your product. For example, it looks at the pages your user visits or the features they use.

Data Visualization 73

Data Visualization Analytic Tools Events Feedback Software 73

Userpilot

FEBRUARY 6, 2023

Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Diagnostic analytics involves finding the cause behind patterns in your customer data. To dive even deeper, set track custom events to understand user engagement.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Atlassian

JANUARY 19, 2022

You can increase your monthly active users faster by removing as many barriers to entry as possible. If the value you deliver is more than the price you charge, customers will stay with you longer. Meanwhile, if you were on the vendor side, you were crossing your fingers that the customer didn’t churn out. daily, monthly).

Customer Experience 87

Customer Experience User Testing Customer Feedback Analytic Tools 87

Userpilot

AUGUST 31, 2023

TL;DR Heap is a data insight platform that helps you analyze customer behavior data. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. What is Google Analytics?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

OCTOBER 30, 2023

TL;DR In-app surveys are surveys integrated into your app or page, allowing users to easily provide feedback without disrupting their experience. This feature offers insights into your user’s experiences, how satisfied they are with the product, and how likely they are to recommend it. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Userpilot

DECEMBER 15, 2023

TL;DR In-app surveys are surveys integrated into your app or page, allowing users to easily provide feedback without disrupting their experience. This feature offers insights into your user’s experiences, how satisfied they are with the product, and how likely they are to recommend it. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Userpilot

JANUARY 4, 2022

SaaS companies often segment users based on their age, gender, and other demographic attributes but is that really the best way to go about it? Surely segmenting based on customer behavior will yield the best results for your marketing efforts. There are many benefits to customer segmentation based on behavior patterns.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 94

Userpilot

DECEMBER 15, 2023

TL;DR Onboarding automation is the use of automation to streamline onboarding-related workflows to guide new customers or new employees through every step with little or no manual assistance. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

OCTOBER 30, 2023

TL;DR In-app messaging is an effective way to engage with users while they are actively using your product, rather than relying on external communication channels.In-app app messaging can also be used to personalize the user experience , by delivering targeted messages or content based on user behavior or preferences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52