Mironov Consulting

DECEMBER 2, 2019

And recently, a product leader at Spotify shared that her group (and many others throughout her company) have evolved to very different organizational models than described in Henrik Kniberg’s 2012 Scaling Agile @ Spotify. Bits of unfinished product float around with a rotating set of part-timers picking up and dropping them again.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

The Product Coalition

JULY 8, 2019

We’ve seen others define Product Marketing; Hubspot says “its the process of bringing a product to market” , while Drift breaks it into two separate roles: “before” and “after” a product launch. We think these definitions are too one-dimensional because they’re focussed on products going TO the market.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

Intercom, Inc.

MARCH 29, 2022

We had an inbound sales team as well, basically quite a few groups. Not only do we have this wave of inbound customer volume, we’ve got change in customer expectations. You can use survey responses to route future inbound support queries or use them to trigger sales team workflows. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118