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Travel Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Mobile Marketing Tips for Travel and Hospitality Brands.

Travel 261
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How customer support can keep up with customer expectations

Intercom, Inc.

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

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Post-Pandemic Mobile App Improvement Strategies by Industry | Travel & Hospitality, Retail & Shopping, Food & Drink

Alchemer Mobile

According to a report by Statista , this is how various industries have been impacted by the pandemic. Read the full DAU report for all industries here. According to Statista’s report, this industry was the second most impacted by COVID-19 – and for obvious reasons. So, what are Travel and Hospitality brands to do?

Travel 246
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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Incident Management Practice

ProductPlan

Types of incidents vary – from unplanned customer issues and service interruptions to events that degrade service quality. The incident is considered resolved when the impacted service returns to its intended functionality. Service outages, interruptions, and reduced quality all bring a heavy cost to an organization.

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Verizon Makes a Super Apology but Consumers Block That Call

DISQO

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

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Let’s Fire a Few of Our Customers

Mironov Consulting

At many enterprise software companies, I see one or two outlier customers consuming an inordinate share of support time, product management attention, engineering cycles and roadmap focus – hugely out of proportion to their actual revenue or market value. ) Read that last sentence again if you missed the plus/minus signs.