Airlines Customer Experience Enterprise Systems Review 
Alchemer Mobile
SEPTEMBER 3, 2020
We won’t waste your time by belaboring the point that COVID-19 has dramatically impacted almost every industry in the world. We’ve been in this global crisis for long enough that most enterprises have gained enough of an understanding of what’s going on so they can stop treading water and start swimming toward the future. Huge spikes.
Mironov Consulting
OCTOBER 19, 2022
1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect. This Here’s my thinking. [1] But fixing what’s broken still belongs to whoever broke it. [2]
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Product Guy
JULY 4, 2019
I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. However, on multiple occasions the transaction would error a second time. Background.
The Product Coalition
JUNE 17, 2019
“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities.
UX Studio: Product Management
JUNE 7, 2019
We experience digital products and services on a whole new level: through discrete interactions. With all the tools already on the market (or under development), you can give a hyper-immersive experience where all senses of the human body are influenced. But as we can see, it has connected us to the world more than before.
Alchemer Mobile
NOVEMBER 10, 2022
You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.
Intercom, Inc.
FEBRUARY 23, 2022
This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months. Short on time? We often blow stressful situations out of proportion.
Expert insights. Personalized for you.
246 
Let's personalize your content