Agile Velocity
AUGUST 24, 2020
There have been many times in Southwest Airlines history where times were great. However, there are other times Southwest refers to as “existential moments” where the outcomes were not obvious and the company was forever changed because of it. About Emily Beatty | Strategist @ Southwest Airlines.
Alchemer Mobile
SEPTEMBER 3, 2020
We won’t waste your time by belaboring the point that COVID-19 has dramatically impacted almost every industry in the world. We’ve been in this global crisis for long enough that most enterprises have gained enough of an understanding of what’s going on so they can stop treading water and start swimming toward the future. Huge spikes.
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Intercom, Inc.
AUGUST 8, 2019
Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.
Mironov Consulting
OCTOBER 19, 2022
(I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). become a professional services/custom consulting company. We can accidentally (but rapidly!)
The Product Guy
JULY 4, 2019
At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. However, on multiple occasions the transaction would error a second time. Needless to say, a process that was supposed to be resolved with a one-day turnaround time was extended by two or three days. About Magdaline Derosena.
Balsamiq
JULY 13, 2018
We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Where do your requirements come from?
Mironov Consulting
AUGUST 15, 2016
As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. In the enterprise space, sales are lumpy and a couple of deals may represent most of this quarter’s new revenue. But not all customers are created equal.
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