Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

BrainMates

OCTOBER 20, 2024

By ADRIENNE TAN Be 'Better' Creating new products has become remarkably easy in today’s technology-driven landscape, leading to a market saturated with entrants. As product managers, we are tasked with identifying customer problems and delivering solutions that meet those needs. Price: How is your product priced?

Differentiation 40

Differentiation Feedback Software Customer Feedback Airlines 40

Agile Velocity

SEPTEMBER 28, 2023

Embracing Business Agility Across the Organization Agility isn’t limited to IT or software development—it can benefit all areas, including HR , finance/procurement , and marketing. The application process is rigorous and at the same time extremely valuable: every applying organization gets extensive feedback.

Agile 105

Agile Airlines Customer Feedback Finance 105

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. You really have to think of Workplace as a SaaS startup within Facebook.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Atlassian

JANUARY 13, 2022

They wanted to speed up long-distance calls, leading them to release a complex software upgrade. The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. What’s the best tool for your company? Use a code linter.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Radical Product

APRIL 16, 2019

Airlines knew the product well and bought it year after year. Locked-In Syndrome means overly committing to a technology, or approach because it has been successful in the past. It kills the desire to explore better solutions when there’s already a solution on hand that’s working brilliantly. Boeing had to react.

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Look outside your own industry for inspiration!

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. The keynote speaker and panelists featured entrepreneurs and technologists who bootstrapped and hustled their way toward developing innovations for underserved markets and life-threatening situations. The technology changes but the people don’t.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. The keynote speaker and panelists featured entrepreneurs and technologists who bootstrapped and hustled their way toward developing innovations for underserved markets and life-threatening situations. The technology changes but the people don’t.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Ask them what they really thought, and make your show better based on their feedback.” So the only thing that’s in between human and human is this new technology.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Look outside your own industry for inspiration!

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Look outside your own industry for inspiration!

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

Balsamiq

JULY 13, 2018

In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market. I am very passionate about building decision automation and optimization solutions for trucking companies to improve utilization of assets and resources. Where do your requirements come from?

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? The tool you choose should help you accomplish your goals by providing the functionality you need. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. It was an episode several listeners really appreciated and I have invited Gerry back to share more of his expert experience with market research.

User Testing 48

User Testing Market Research Research Software Product Research 48

Balsamiq

JULY 13, 2018

In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market. I am very passionate about building decision automation and optimization solutions for trucking companies to improve utilization of assets and resources. Where do your requirements come from?

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? The tool you choose should help you accomplish your goals by providing the functionality you need. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Chameleon and Spekit are good tools for customer feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Otherwise, highlight how you have helped those who are adjacent to PMs: product designers, tech sales, business operations, or product marketing. If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! How much network bandwidth does YouTube need?

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Otherwise, highlight how you have helped those who are adjacent to PMs: product designers, tech sales, business operations, or product marketing. If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! How much network bandwidth does YouTube need?

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. and in the past 20 years I was in the B2B industry, always surrounded by web technology. Hello everyone, my name is Klaus-M.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Alternatively, is there another in-app onboarding software that surpasses these two options? Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. Select the wrong tool, and you can find yourself stuck in an expensive plan. Not all tools help you easily create interactive user guides. Userpilot is what you need!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Before making any large marketing or product investment decision, it’s important to test your core assumptions. How Consumers Reacted to Last Year’s Mistake. What’s The Best Way to Apologize?

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Before making any large marketing or product investment decision, it’s important to test your core assumptions. How Consumers Reacted to Last Year’s Mistake. What’s The Best Way to Apologize?

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

Userpilot

MAY 14, 2024

By understanding how your target audience thinks, you can create products, experiences, and marketing materials that resonate with them. Businesses use consumer behavior models for customer segmentation , marketing personalization , and predictive customer analytics. Create targeted marketing strategies. Howard-Sheth Model.

Data Visualization 89

Data Visualization User Testing Analytic Tools Customer Experience 89

Basel Fakhoury

MAY 17, 2018

After a year and half, we finally admitted that the mobile travel app we were working on wasn’t providing enough value and we had to shut it down. So, then we had to find strangers who were willing to give us feedback. We would have gladly paid for a tool to simplify the process of finding and scheduling participants.

User Testing 40

User Testing Product Research Research Software Startups 40

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Gainsight

DECEMBER 23, 2019

So historically, you know, the prioritization would be more sales reps, more solutions consultants, more marketing spend maybe. That’s actually not that hard anymore, and if you’re struggling with it, I think there’s some really simple solutions. Number one is gathering the data into one place.

Customer Experience 52

Customer Experience Customer Feedback User Testing B2C 52

DISQO

JUNE 18, 2019

He found the existing tools too slow to quickly answer questions around innovation, research methodologies, and product management tactics, and he was determined to find a way to reduce the barriers to understanding customers. But what if everything you think you know about the market is wrong? What tools are being used?

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

He found the existing tools too slow to quickly answer questions around innovation, research methodologies, and product management tactics, and he was determined to find a way to reduce the barriers to understanding customers. But what if everything you think you know about the market is wrong? What tools are being used?

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? In this post, we’ll discuss exactly that – which Spekit competitor is best depending on the different criteria that different SaaS companies may have. There is a better tool for your SaaS than Spekit!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JUNE 3, 2021

In terms of research and development or generally the product and engineering functions, the people who produce your software, this really is a question of investability. If you’ve got a good setup, then more teams equal more product, and more product equals more marketing and more sales and all sorts of stuff like that.

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Strategy Feedback Software Research Software Software Review 228