Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights.

Customer Feedback

Product Innovation Educators

JANUARY 6, 2025

While Kim didn’t directly own a P&L, her compensation structure became tied to business outcomes such as profitability, product growth, and customer satisfaction metrics. The VP role also brought new financial responsibilities and accountability.

Reporting Tools

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

Feedback Software

Userpilot

FEBRUARY 25, 2025

Thats why you need user session analysis. By combining contextual insights from session replays , heatmaps, and behavior analytics, user session analysis helps you interpret metrics through the lens of real user journeys. Quantitative data alone doesn’t reveal intent, only outcomes.

Data Visualization

UX Planet

DECEMBER 6, 2024

When it comes to A/B testing , AI-driven tools can automate the comparison of multiple design versions, gathering data to show which options resonate best with users. This automation streamlines decision-making and ensures designs are optimized based on actual user responses. Finally, we have user research analysis.

Feedback Software

UX Planet

MAY 25, 2025

Because every touchpoint is a chance to enhance the user journey and maximize conversionssomething we delve into deeply in our Funnel Analysis atBlikket. Its about creating a seamless and intuitive experience that reduces friction and keeps users moving forward. But why focus on UX design at each stage of this funnel?

Data Visualization

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Mobile support: Create interactive user guides for Android and iOS mobile apps. What are their key features?

Analytic Tools

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Conducting user research , including surveys and interviews, is essential for understanding target users and refining product features.

Product Research

Userpilot

FEBRUARY 4, 2025

A higher stickiness ratio suggests your product is a regular part of users routines. However, a low stickiness ratio may signal issues with user satisfaction, feature relevance, or overall value, prompting further investigation. User stickiness formula. Customer satisfaction score (CSAT) formula.

Onboarding KPIs

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. For example, users might feel anxious about signing up for a paid plan.

Data Visualization

People-First Product Leadership

NOVEMBER 19, 2024

For example, in a recent Lenny’s Podcast , Archie Adams shared that Shopify runs experiments with cohort analysis after 1, 2, 3, 4, and 5 years as the CEO’s vision is to build “the right things for commerce 100 years from now” Looking for specifics? The metrics are similar yet the analysis is over an extended period.

Product Research

Reveal

DECEMBER 23, 2024

Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. By incorporating analytics directly into your product, you provide users with tools that not only address their pain points but also generate richer data for analysis.

Data Visualization

Userpilot

OCTOBER 31, 2024

Voice of customer tools : Platforms that capture and analyze customer feedback across channels to help you understand how customers feel and talk about your product. 21 product feedback tools for feedback collection and analysis We’ve analyzed the 21 best product feedback tools in the market. Free trial?

Feedback Software

Userpilot

OCTOBER 20, 2024

Gamified welcome screens A great example is using gamified welcome screens to capture users’ attention and guide them through essential actions. Attention Insight — an AI tool for heatmap analysis — encountered a roadblock with user activation during its free trial, where only 47% of users completed a heat map analysis.

Onboarding KPIs

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce.

Data Visualization

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization

Userpilot

DECEMBER 29, 2024

It only measures promoters, which are loyal customers that are so infatuated with your product that they cant help but talk about it. However, so many companies use it to measure satisfaction. If 100% of your user base is satisfied with your product but only hits a score of 8. Path analysis. Then your NPS would be zero.

Data Visualization

Sequent Learning

OCTOBER 29, 2024

Product managers should include market analysis, customer insights, risk assessments, and anticipated ROI to reinforce the product’s strategic value. By focusing on small details that can surprise and delight users, designers can increase customer satisfaction and loyalty, which is essential in competitive markets.

User Testing

People-First Product Leadership

NOVEMBER 5, 2024

This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. Conduct training sessions exploring case studies of companies that successfully made this transition, highlighting the benefits in growth, user satisfaction, and business outcomes. Lean into your triads.

Product Research

Userpilot

MARCH 4, 2025

Make data-driven decisions that align with business goals You can use real user monitoring to adopt a data-driven analysis approach because it turns abstract user behavior into measurable metrics. With this data, you can create a comprehensive view of how your users are interacting with your product.

Data Visualization

UX Planet

APRIL 19, 2025

In a creative writing assistant project, we deliberately embraced variability by adding controls that let users adjust the degree of surprise in generated suggestions. Users could choose between more predictable, consistent outputs or opt for bold, diverseideas.

Generative AI

Reveal

JULY 29, 2025

Without intuitive, embedded self-service capabilities, organizations experience bottlenecks that impede scaling analytics and limit user empowerment. They affect product adoption, customer satisfaction, and an organization’s ability to operate with agility. These limitations extend beyond technical inconvenience.

Embedded Analytics

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs

UX Planet

JUNE 1, 2025

b) A/B Testing on Landing Pages: Systematic testing combined with quick interviews with non-converting users helps refine the value proposition before significant investments in paid media. Case Study: VirginAmerica Virgin America undertook a complete website redesign in 2014, grounded in extensive user research.

User Testing

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools

Userpilot

JULY 12, 2025

Understanding your main objective helps tailor the approach to user behavior analysis. Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? You can identify such customers by their low engagement and NPS scores.

Analytic Tools

Userpilot

NOVEMBER 7, 2024

Flow automation : Simplify repetitive support processes by automating tasks like ticket routing and prioritization or collecting customer data. This frees up time for customer success managers to focus on more strategic tasks. Main features : AI-based features, like call sentiment analysis. Integrated customer data.

Data Visualization

Userpilot

MARCH 5, 2025

Scalability: Ensure the platform can handle increasing data volume and user activity without slowing down. Artificial intelligence (AI) capabilities: Like predictive modeling or sentiment analysis, can help you uncover hidden patterns in your customer data. Analyze user funnels in Userpilot.

Data Visualization

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software

Userpilot

MARCH 4, 2025

Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. Click & Scroll heatmaps: Displays areas where users click, scroll, and engage the most. User journey analysis : Tracks the flow of users across pages to detect drop-offs. Example of New Relics dashboard.

Data Visualization

Userpilot

APRIL 24, 2025

Your work will help increase activation and engagement, expand our market opportunity through self-serve capabilities, and deliver meaningful customer and business impact in one of HubSpots most strategically important areas. Someone passionate about user-centered design and creating solutions that drive value and customer satisfaction.

Research Software

UX Planet

JUNE 9, 2025

Advanced tagging, and annotation features tailored for qualitative research: Dovetail stands out with its automatic tagging, sentiment analysis, and annotation capabilities, designed for qualitative data like interviews or surveys. These tools simplify data organisation for teams handling diverse datasets.

Data Visualization

Userpilot

MAY 30, 2025

Set clear goals before getting into the analysis Analytics backwards looks like this: track first with mobile app analytics tools, find patterns later. Analytics forwards starts with understanding user psychology. You see, users don’t follow the linear paths designed for them. For instance, why did the user leave?

Analytic Tools

Gainsight

JUNE 25, 2025

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes.

Analytic Tools

Userpilot

DECEMBER 31, 2024

Limited quantitative analysis capabilities: Hotjars data visualizations are limited to heatmaps and funnel analysis reports. It lacks other analytics reports such as cohort retention reports, path analysis, and custom dashboards. Cohort retention analysis in Userpilot. Session replays in Userpilot.

Data Visualization

Userpilot

MAY 17, 2025

Heres an example of how I would use Userpilot paths and funnel analysis to see and understand how users navigate an app: I would list the core events (like install, first search, cart add, and checkout), then specify them in Userpilots Paths. Userpilot paths and funnel analysis to see and understand how users navigate an app.

Analytic Tools

Userpilot

MARCH 21, 2025

The next step is to go deeper into the key strategies that impact engagement, retention, and user satisfaction. Top 5 strategies for mobile app optimization 53% of users abandon an app if it takes more than three seconds to load. Screen View Tracking helps pinpoint which screens drive engagement and where users drop off.

Analytic Tools