Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Let’s dive in!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 8, 2024

In either case, using a product analytics tool to perform user needs analysis is the way to go. To help you with it, we’ve put together a user needs analysis example that outlines the key steps. User analysis offers several benefits, including improved user satisfaction and retention.

Customer Feedback 102

Customer Feedback Data Visualization Customer Experience User Testing 102

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

MARCH 15, 2024

What is data-driven analytics in SaaS? How to conduct user data analysis? What are the best analytics tools for the job? TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software User Testing 104

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. These are planning, analysis, design, development, testing, implementation, and maintenance. We product managers rock here.

Feedback Software 135

Feedback Software Reporting Tools Software Developers Software Development 135

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. What is customer feedback?

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Funnel analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. There are several UX audit tools to consider when looking for options. SMART goal-setting framework.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Refine your product copy with AI.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

MAY 29, 2023

Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. TL;DR Customer engagement strategies can help build stronger relationships with your users and turn them into brand advocates down the line.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

APRIL 16, 2024

In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping. Why you should use customer journey analytics. How to extract and use them to optimize the customer journey.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. How to find the right software for your needs. Why should you analyze SaaS survey data? Let’s get into it!

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. It also covers the following: The definition and benefits of a growth marketing framework. It also covers the following: The definition and benefits of a growth marketing framework. What is a growth marketing framework?

Analytic Tools 98

Analytic Tools Feedback Software Framework Data Visualization 98

Userpilot

MAY 7, 2024

You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. In this article, we’ll show you how to collect user feedback and which metrics to track. To collect VoC insights, you can: Use in-app surveys.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

MARCH 15, 2024

TL;DR A customer journey map represents the steps users take when interacting with your brand. Understanding these steps and the motivations behind them enables you to support customers in succeeding with your tool. Benefits of customer journey mapping: Tailor marketing campaigns to the customer’s buying process.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

AUGUST 15, 2023

How can SaaS companies use self-service analytics to gain the insights they need to drive product growth ? TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. Using AI tools will speed up data analysis and help you avoid errors.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? You’ll also see how to use product analytics tools to track your customer metrics in one place and save time. Improve customer retention. Track and optimize product success across your customer base.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 13, 2023

It focuses on providing a seamless, intuitive , and satisfying user experience, leading to user engagement, retention , and conversion. This involves researching and understanding user needs and pain points to create a framework for a product’s design and functionality and aligning it with business objectives.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

APRIL 30, 2024

Unlike traditional marketing’s short-term, campaign-focused efforts, growth marketing uses a data-driven approach that spans the whole customer lifecycle and promotes continuous improvement. Checklists are a powerful onboarding tool. Use in-app messages to announce new features and drive upsells and cross-sells.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends. Thus, it has a higher chance of ensuring user satisfaction and retention.

Data Visualization 105

Data Visualization Feedback Software Research Software User Testing 105

Userpilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? This article shows you: 16 proven strategies for SaaS. Examples show how successful SaaS companies are using these strategies. Features to look out for in the right customer onboarding tool. Increase revenue growth. Increase revenue growth.

Feedback Software 104

Feedback Software Analytic Tools User Testing Customer Feedback 104

Userpilot

JANUARY 29, 2024

Data analysis is integral to a product manager’s job – it’s what helps them build impactful products. This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs User Testing 105

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. What is SaaS customer onboarding? Action-packed, right?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Hiccups in user experience.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Userpilot

FEBRUARY 29, 2024

Data collection – use tools that automatically track and collect usage data Perform analysis – what is the usage data telling you about the feature adoption rate? Apart from these steps, here are proven best practices to improve your feature usage analysis: Segment users for a more relevant analysis.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Userpilot

MAY 1, 2024

The product management team is primarily responsible for owning the product experience but is supported by the engineering, marketing, and customer success departments. In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. Book a demo to find out more.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

Userpilot

OCTOBER 22, 2023

TL;DR A customer retention funnel refers to the various stages customers pass through when interacting with a company, from initiation to ultimately becoming loyal brand advocates. Understand and address customer pain points by collecting feedback via customer surveys. Get a demo now. What is a retention funnel?

Feedback Software 104

Feedback Software Analytic Tools Customer Experience User Friction 104

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Leverage technology.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

NOVEMBER 30, 2023

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. Talking of tools … choosing the right ones for your project is the next step. You may need a solution to collect feedback, track product usage , and create wireframes and prototypes.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165