Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Customer Experience 88

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing software?

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

The Product Coalition

NOVEMBER 4, 2019

Dashly Crisp Gist Drift Zendesk There are thousands of platforms that you can choose from to communicate with and engage your customers. We’ve compiled a list of our favorite customer communication platforms that are either fully or partially free. But how do you know which one is the best for your company?

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 95

Feedback Software Customer Experience Analytic Tools Research Software 95

Userpilot

NOVEMBER 3, 2022

Best practices for creating your knowledge base: Know your purpose: Identify the target audience (employees or customers?). Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 92

Analytic Tools Feedback Software Customer Communications Data Visualization 92

Revulytics

NOVEMBER 29, 2018

Back in the spring, some 150 million users of Under Armour’s health and fitness app MyFitnessPal were hit with a data breach, with a bad actor (or actors) stealing their user names, email addresses, and passwords. Now, consider the value of in-app messaging as part of a risk management strategy.

Analytic Tools 66

Analytic Tools Feedback Software Messaging Customer Communications 66

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

Usersnap

AUGUST 31, 2019

How will the customers perceive this feedback format? Keep in mind your purpose of getting customer feedback and how that will play a part in your future product development plans, let’s jump into the examples! It is interesting to see how Google plays the game of proactive customer feedback. What do I mean by this?

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 3 – Analytical and research skills. A huge part of being a product marketing manager is obtaining insight into customer needs and experiences.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Research Software Product Marketing 91

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 3 – Analytical and research skills. A huge part of being a product marketing manager is obtaining insight into customer needs and experiences.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 3 – Analytical and research skills. A huge part of being a product marketing manager is obtaining insight into customer needs and experiences.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Personalize customer communications based on user expectations. Nurturing relationships.

Customer Communications 95

Customer Communications Feedback Software Analytic Tools Customer Experience 95

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 3 – Analytical and research skills. A huge part of being a product marketing manager is obtaining insight into customer needs and experiences.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Intercom, Inc.

JULY 27, 2022

The scale of enterprise businesses makes them inherently complex – they rely on a suite of tools tailored for specific workflows. Users spend far too much time jumping from app to app, hindering productivity. . Explore other articles in the series. To us, avoiding silos means two things: .

Analytic Tools 205

Analytic Tools Enterprise Customer Communications Data Visualization 205

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.

Analytic Tools 85

Analytic Tools Research Software Customer Communications Data Visualization 85

Userpilot

JULY 31, 2023

How does it compare to other similar tools? These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! TL;DR WalkMe is a digital adoption platform. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. How much does it cost?

Data Visualization 85

Data Visualization Embedded Analytics Analytic Tools Feedback Software 85

ProductPlan

MARCH 17, 2020

PMs have a unique role that brings together a synthesis of exploration, analysis, and strategic development. That being said, it’s all too easy to lose track of strategic direction when stand-ups, customer interviews, presentations, and a million other demands crowd a PM’s calendar, vying for precious time. Product Vision.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Userpilot

AUGUST 7, 2023

Instead of forcing your customers to choose a channel, this strategy enables you to engage with customers regardless of their preferred engagement channel , thus enhancing their experience and encouraging brand loyalty. In this article, we’ll examine the omnichannel customer engagement strategy in detail.

Analytic Tools 87

Analytic Tools Research Software Customer Experience Customer Feedback 87

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 9, 2023

How can dedicated in-product communication tools help you achieve your product goals? These are the key questions we discuss in the article, so if you’re after the answers, you’re in the right place! What is product communication? Product communication best practices: target specific segments.

Analytic Tools 87

Analytic Tools Customer Experience Product Research User Testing 87