Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

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The Product Coalition

JANUARY 6, 2023

If you’re reading this, you’re here because you need to get a better understanding of how users interact with your app. This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so.

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Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Study behavior trends to highlight any UX designs users avoid.

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Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Use surveys , interviews, session recordings, and product analytics to gather insights. Book the demo to see how you can use it for dogfooding in your SaaS.

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Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

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UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

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Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

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The Product Coalition

DECEMBER 25, 2023

Source: [link] I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the writing of this article. More of my previous thoughts on the subject can be found in a previous article I wrote. Why is change management in enterprise software so hard? Why is that?

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Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

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Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. What the best customer data platform is for SaaS companies. 6 ways to collect and analyze customer data. Get a Userpilot Demo here.

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Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Track customer behavior in-app to gain insights into user attrition trends. Best tools for predicting customer churn: Userpilot , Mixpanel, Baremetrics. Identify detractors and reach out to them.

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Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. With the data from your analysis, you can cherry-pick personalized offers or solutions to win back users.

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Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews. out of 5 star reviews.

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Userpilot

JANUARY 8, 2024

This article shows you how. In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Begin by promoting your paid ads on social media platforms and search engines.

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Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

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Userpilot

NOVEMBER 5, 2023

These are some of the questions the article tackles. We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. Good CVM greatly benefits teams from across SaaS organizations.

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Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Help articles enable customers to find answers to their questions on their own.

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Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

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Userpilot

MAY 2, 2024

Fortunately, there are things you can do to reverse the trend. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Identify the happy paths of power users through analytics and replicate them for new customers. From product analytics.

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Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. Get a Userpilot Demo and get started now!

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Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. In this article, we dive deep into what a product marketing framework is and explore its essential components. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth.

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UX Planet

DECEMBER 19, 2023

The topic for this article came about recently, since one of the applications I worked on 13 years ago (technically speaking, I started working on it 13 years ago, and that particular engagement continued for 2 years), is still actively being used in a facility that I go to almost on a daily basis.

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Split

APRIL 12, 2023

Value Stream Management (VSM) is a powerful tool that allows software development teams to improve their effectiveness and efficiency. The implementation of VSM can bring about a variety of benefits for a software development team. This can be done using tools such as Process Mapping or Lean Kaizen.

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Userpilot

JULY 5, 2022

In the article, we’re answering these as well as many more questions, so dive in! Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. This makes the product loved by our users ( check G2 reviews ).

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Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. But what strategies can you follow to boost product engagement at every stage of their journey?

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Userpilot

MARCH 23, 2022

In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both.

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Userpilot

OCTOBER 1, 2022

In this article, we’ll be discussing top strategies to optimize your user funnel, as well as 3 tools to help you do a funnel analysis to boost retention. Implementing a user funnel in your SaaS helps you identify areas of friction that need improvement, as well as make data-driven decisions to optimize your conversion rate.

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Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. In-app experiences are more likely to engage customers than emails.

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Atlassian

JANUARY 27, 2022

So Atlassian IT, together with its HR, Legal, Finance, and Tax teams, launched the Compensation Estimator, an employee self-service tool that calculates an individual employee’s estimated compensation based on differences between their current and intended locations. Related Article. In Technology. By Molly Bronstein.

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Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? Difficult customers are customers who have become frustrated by your product or tool. Types of Customers in SaaS.

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UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. So it’s crucial for designers to learn and understand these new technologies and the way people will interact with them. gestural designs.

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Userpilot

JULY 13, 2022

In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. Do you follow any product manager blogs?

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UX Planet

JANUARY 18, 2024

This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. For example, a UX research company may conduct user interviews to understand how customers interact with a healthcare app. For B2B companies, surveys can capture trends and general attitudes toward a product or service.

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Reveal

DECEMBER 13, 2021

Reveal Embedded Analytics. Many times, they have faced limitations only due to the fact that they are living and breathing human beings; and there’s only so much that they can do with their time, energy, information, and resources available to them. And this is where analytics comes to help.

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Userpilot

DECEMBER 20, 2023

Machine learning is a trending topic that has exploded in interest recently. This article will show ten ways customer data and machine learning can improve customer experiences. Utilizing machine learning for data analysis enhances the customer experience by identifying trends and patterns in user data.

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Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. Pendo is the best product adoption software for mobile apps. Don’t fret!

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Atlassian

FEBRUARY 9, 2022

Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees. The size of our workforce grew, increasing the load on the existing system. Related Article. How Jira Service Management enabled distributed work with an employee self-service tool.

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