Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. Solution : Lisa realized she needed a channel with less distraction and more engagement, leading her to choose our own product for inviting users.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Is the freemium strategy worth it for SaaS products? Track product usage with an analytics tool.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? A SaaS conversion rate normally ranges between 1% and 10%. To drive upsells , prompt your users with targeted in-app messages tailored to the needs of a particular segment. That’s the key question that we tackle in our ultimate guide.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. For example, customer service reps may use CRM software to keep track of customer complaints or inquiries and manage customer support tickets.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Group your user base into granular customer segments by shared characteristics—jobs to be done, in-app engagement , or user feedback. Design in-app strategies to improve retention based on the collected data.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 19, 2024

Modern analytics tools do the math for you, for example, when you conduct funnel analysis. To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. A/B testing can help you optimize your onboarding flows and in-app messages for better conversion rates. Book the demo!

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

Userpilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. The two top customer analysis tools of our choice are Semrush and Userpilot.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 23, 2023

It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. Challenges of product management Product managers who try to deliver on the outcome promise face a lot of challenges in SaaS organizations. What are the most acute ones?

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Userpilot

NOVEMBER 22, 2022

While segments and personas are not mutually exclusive, they have different purposes in the SaaS industry. Track in-app interactions to create behavioral segments. Track in-app engagement to create user segments, such as inactive users , power users, etc. User segment vs persona: what makes the two different from each other?

User Testing 98

User Testing Research Software Customer Experience Feedback Software 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

MAY 30, 2023

So to avoid survey fatigue and net higher response rates, we use 13 in-app survey ideas that bring valuable insights for customer experience, marketing, sales, and product growth. A short survey that asks how easy it is to perform a certain task with your app. Allowing you to personalize your marketing messages better.

Customer Feedback 96

Customer Feedback User Testing Feedback Software Product Research 96

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 2, 2024

However, with so many customer intelligence tools available, how do you select the right one? If you’re in two minds about which customer intelligence software to use, we’ve got you covered. In this article, we’ll take you through a list of the top customer intelligence tools.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

SEPTEMBER 11, 2023

Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. A/B test your in-app onboarding to optimize results. Of course, it doesn't mean both user groups may not eventually explore all features of the CRM tool.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. A/B test your in-app onboarding to optimize results. Of course, it doesn't mean both user groups may not eventually explore all features of the CRM tool.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. A/B test your in-app onboarding to optimize results. Of course, it doesn't mean both user groups may not eventually explore all features of the CRM tool.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. A/B test your in-app onboarding to optimize results. Of course, it doesn't mean both user groups may not eventually explore all features of the CRM tool.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

Additionally, you'll see: Onboarding flow examples from top SaaS companies. Why you should choose an onboarding tool over implementing your processes in-house. A/B test your in-app onboarding to optimize results. Of course, it doesn't mean both user groups may not eventually explore all features of the CRM tool.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

FEBRUARY 5, 2024

How you increase trial-to-paid conversion rate determines how good your SaaS model is. For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. What is a good trial conversion rate for SaaS? However, this benchmark increases to 25% in B2B. But how much?

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Userpilot

SEPTEMBER 29, 2022

Let’s discover what behavioral targeting is and how SaaS companies can benefit from it. Onsite behavioral targeting is about placing ads on your website or in-app. Implement in-app guidance to provide contextual help to customers who seem confused. How does behavioral targeting help to attract and retain customers ?

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Reporting Tools 97

The Product Coalition

APRIL 28, 2020

Each person would have a different ring tone, different set of apps installed, different wallpaper, different everything! When it comes to designing a user interface for software applications, this variance in people’s preferences poses a huge challenge. Human tastes and preferences vary widely from person to person. Nope, they aren’t.

Customer Experience 79

Customer Experience User Experience Analytic Tools User Testing 79

The Product Coalition

APRIL 15, 2019

Tooling for your product team is a necessity. It often gets overlooked or tools are quickly chosen because we are so focused on the challenges in our own products. But, getting tooling right helps get better results faster. Integrates with your project management tool A word about integration. Roadmunk , ProdPad.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Gainsight

JUNE 2, 2022

No other event has the level of brain trust that Gainsight has invited. As many know, Hubspot is a leading CRM platform. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. Gainsight is not just about customer success.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Coalition

JULY 8, 2020

It’s time to stop passively observing your analytics and start engaging your users. The data you can use in your daily job is either operational (analytics) or experiential (feedback). First things first, what’s the problem with Analytics data? With Google Analytics, Paul sees behavior changes based on past updates.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service. So let’s get started!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

MAY 17, 2024

Exploring alternatives to Google Analytics? In this post, we’ll discuss exactly that – which Google Analytics competitor is best depending on the different use cases. Alternative tools can provide a clearer, more transparent approach to user data handling, ensuring compliance with global data protection regulations.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Mixpanel

JANUARY 20, 2020

At Mixpanel, we always strive to move quickly and provide customers with the analytics tools they need to build great products. Personalize messages and analyze their impact with ease. The Messages & Experiments product evolved significantly in 2019. You can also stay in the know, on the go, with the Mixpanel iOS app.

Data Visualization 71

Data Visualization Analytic Tools Customer Experience Customer Feedback 71

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 175

Research Software Feedback Software Analytic Tools Customer Communications 175

Product Management Lessons from the Trenches

JULY 24, 2018

a free mobile app that users have to download, sign up/create an account to use and perform a transaction (i.e., Here is an example for our hypothetical case (you can download the template here ): (Excel has been our tool for this exercise, but feel free to use whatever tool you desire.

Data Visualization 150

Data Visualization Analytic Tools Customer Experience Download 150

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Let’s dig in!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52