Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. The best walkthrough software on the market is Userpilot.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Want to learn what data to start keeping track of for PLG?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Gainsight

NOVEMBER 23, 2020

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . Operational reporting. Systems enablement.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. Customer Satisfaction. Predictability. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Gainsight

NOVEMBER 16, 2021

You know you need clear user data to fuel growth, but with desktop or on-premise applications, that user experience might be getting fragmented or jumbled. . Driving growth through on-premise apps may be easier than you realize. Data security is one common benefit of using on-premise applications. Breathe easy.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Gainsight

APRIL 21, 2022

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Putting $125M to work for you, our customers. Lessons learned from scaling a team.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Gainsight

NOVEMBER 16, 2021

The SaaS industry has never been so competitive. Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Active customers.

Analytic Tools 52

Analytic Tools Product Research Feedback Software Onboarding KPIs 52

Sachin Rekhi

MARCH 1, 2020

I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. I'm often given the feedback that many of my essays apply equally well in roles outside of product management and I certainly think that's true. The Hierarchy of User Friction. Fundamentals.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Gainsight

MAY 3, 2022

Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. Wondering how?

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. It’s 2018! One is architecture.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Product Bookshelf

AUGUST 22, 2016

Customer analytics. User and customer empathy. IDEA : How do you create a product that constantly engages the customer? The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48