Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. For example, Slack needs instant messaging to be called a collaboration app.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

OCTOBER 6, 2022

Identifying the links between features, advantages and benefits also helps to differentiate the product for different target markets. To deliver the right benefits to the right users, divide them into segments. Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Feedback 97

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Funnel analysis can help you identify the general area where users experience friction.

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. You first have to understand the basics of click tracking and work with different tools that track in-app engagement. tools to use to capture user clicks.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Canva is another one.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Valerian Tech

MAY 30, 2023

Introduction In the competitive landscape of e-commerce, leveraging data analytics has become crucial for businesses seeking sustainable growth. Efficient data analytics allows e-commerce companies to gain valuable insights into customer behavior, optimize their operations, and make informed business decisions.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This helps create user personas. There are a few good reasons why SaaS organizations love product funnels.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. User Experience (UX).

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

OCTOBER 9, 2023

Steps to launch a successful pilot project and gain valuable insights: Define the scope of your pilot, don’t test the entire system Define the target users for the pilot Build a clear hypothesis Set success criteria and metrics to measure Launch your project Collect feedback using various methods. Book a demo now to learn more.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization User Testing 105

The Product Coalition

FEBRUARY 25, 2024

Key Feature Additions and Design Changes: Riding the Wave of Digital Disruption As the internet became increasingly pervasive, Netflix recognized the potential of streaming technology to revolutionize how people consume content. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 99

Analytic Tools Entertainment Customer Experience Data Visualization 99

Userpilot

SEPTEMBER 30, 2022

The benefits of digitizing your customer experience, including its effect on revenue. 15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. TLDR; The digitization of customer experiences involves transitioning all or part of the customer journey to the online world.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys.

Product Research 103

Product Research Customer Feedback Data Visualization User Testing 103

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. Which is the better tool for user onboarding , as well as other use cases? Both Chameleon and Whatfix are SaaS tools that are used for user onboarding, user analytics, and user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JULY 14, 2021

Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. Because still – there are some differentiators that may affect your choice. Choose Pendo if you need mobile app onboarding.

Analytic Tools 106

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 106

Userpilot

OCTOBER 21, 2022

Product managers carry out market research, lead product discovery , oversee the development teams as they are working on the solutions, and coordinate the product launch. Develop a solid differentiation strategy and use a mix of differentiators to help your product stand out from competitors. What is a product manager?

Feedback Software 75

Feedback Software Analytic Tools Research Software User Testing 75

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. There’s no doubt that customer success (CS) has become existential to SaaS.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

NOVEMBER 21, 2023

Train the customer support team on the product and give them time to develop support resources. Once the product is out, use product analytics to track your success metrics. New feature or product enhancement checklist: Gather ideas for new features and improvements from customer requests and feedback.

Product launches 105

Product launches User Testing Product Research Analytic Tools 105

Userpilot

MAY 30, 2022

You can leverage NPS surveys to identify dissatisfied users, uncover friction points, and focus on specific problems. There are numerous tools in the market that can help you segment customers based on their needs. The 3 best tools are Userpilot , Baremetrics, and Segment. Best tools for needs-based segmentation.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

JUNE 7, 2023

Feature request survey to understand users’ needs regarding your product. Customer effort score survey to understand the user experience with specific features. CSAT survey for collecting customer sentiment about a feature. You can trigger it at different touchpoints in the user journey.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. Next, you have to dig into your potential customers: Who are they? What are their motivations?

Product launches 106

Product launches Product Research Data Visualization Research Software 106

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? This happens because users find interactions with the product rewarding.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Alchemer Mobile

JULY 13, 2021

It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value. Successful product-led growth requires analytics to back it up.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. To find out why people had stopped using the app, we did what we always do.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio

OCTOBER 11, 2022

Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. Communication can start anywhere your company is present: Website, Mobile app, Live Chat, Social Media, Email, and. People fall in love with the experience , not the technology behind it.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

SEPTEMBER 16, 2022

How to be a customer-focused company: Create user personas and empathy maps to understand your customers better. Segment users and provide hyper-personalized product experiences. Use in-app guidance like checklists, tooltips, product tours, etc., What is customer focus? SaaS localization example.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity. Take Microsoft Office as an example.

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

Usersnap

JULY 26, 2023

⤵️ Why customer-centric culture matters The impact of customer centric company on business success How to achieve customer centricity? Key strategies and learnings from the top companies 5 best customer-centricity examples 1. Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. These objectives focus on identifying bugs, improving user experience, and providing actionable feedback. Are you ready to embark on a transformative beta testing adventure?

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 106

Feedback Software Analytic Tools Product Research Data Visualization 106

CardBoard

AUGUST 18, 2023

How do you pick and implement a tool to track it? We’ll dive into the world of product metrics, explore examples of product quality metrics, discuss how to measure product value, and differentiate between product metrics and growth metrics. We’ll also provide a list of tools you can use to track these metrics.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

JUNE 9, 2021

The answer is in the numbers: 86% of consumers are willing to pay up to 25% more for a better customer experience. Customer experience management can be a big differentiator for SaaS businesses. See where your users might be getting stuck in your customer journey with a free product adoption consultation.

Customer Experience 52

Customer Experience Customer Feedback User Testing Feedback Software 52