How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]
Userpilot
APRIL 21, 2024
TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Communicate product news with in-app messages so customers don’t inquire about them via tickets. Create a knowledge base so customers can self-service solutions instead of contacting support.
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