Gainsight

JUNE 17, 2020

I wanted to talk with Lorna about hiring rockstar CSM and TAMs who are personable enough to build relationships and technical enough to know the product inside and out. The core user of Mapbox is often a highly technical developer , and Mapbox has phenomenal documentation. And the value doesn’t end with the technology.

Technical Review 52

Technical Review Data Visualization Reporting Tools Customer Experience 52

Userpilot

AUGUST 23, 2023

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. Technical skills Let’s start with the technical proficiencies you need. Workplace skills: Critical thinking, project management, and communication skills.

Data Visualization 97

Data Visualization Reporting Tools Analytic Tools Research Software 97

Intercom, Inc.

APRIL 13, 2021

Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM).

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. UserGuiding’s dashboard. Review quotes on UserGuiding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 119

Research Software Feedback Software Reporting Tools Data Visualization 119

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Is the role of product operations about building and documenting processes—guided by the needs and requirements of product? How developed are the organization’s processes?

Data Visualization 97

Data Visualization Reporting Tools Analytic Tools Research Software 97

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. The Twitter app for Slack is no longer available and on its product release blog , the company says this is due to “upstream API limitations”. million. . The way it’s constructed doesn’t really matter”, he says.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. Use language familiar to the user instead of technical jargon. Lastly, make sure help documentation is easily searchable. It is during this analysis and UX review that you will identify possible improvement opportunities. Google Analytics dashboard.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

The Product Coalition

JULY 6, 2022

When the company or product is successful, it is due to their pioneering, faultless leadership, but when the ship starts to sink, it’s due to those dumb engineers that can’t get two lines of code out without hundreds of bugs. This is a classic leadership trap that many leaders (not just CEOs) often fall into.

Data Visualization 109

Data Visualization Weak Development Team Technical Review Software Review 109

Atlassian

FEBRUARY 9, 2022

Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. Scroll below to learn how we did it and what we learned.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Modus Create

APRIL 27, 2020

Adopting a modern tech stack is essential for any organization embracing the digital transformation journey. Feature bloat, technical debt, and dependencies of libraries and frameworks that are difficult to maintain cause their application to embark on a trend of ever-increasing costs and time to develop new features and perform maintenance.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Other tools, like Userpilot , display all the data you need in dedicated dashboards so the amount of work you have to do manually is very limited.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

UX Studio

MARCH 1, 2024

The tool let us edit the output easily , but this situation highlighted the need to carefully review automatically generated insights. However, as a researcher observing the whole session, I could easily see that she had far more difficulties uploading a document. – Checking the result with a data analytics dashboard.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Gainsight

JUNE 18, 2020

Second, it comes down to documenting those practices in Adoption, Expansion, and Renewal in a “playbook” so CSMs all around the world know how to do their job and show up consistently. Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. Technical skills matter a lot. . Janine: It’s really 5 things.

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. And all created screenshots and screen recordings are directly stored in your project dashboard, making bug tracking and feedback a lot of fun! It uncovers technologies and. Identify web technologies with Wappalyzer. Link: Hiver.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. How to monitor online reviews? Reviewing G2 for customer reviews.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Social media mention/reach reporting dashboard. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

ProductPlan

FEBRUARY 8, 2022

And when your organization grows rapidly or changes its organizational structure, you likely need to develop and document your processes so new colleagues can understand how to use them or re-engineer them to reflect your current organizational reality. As an owner, they document the process and train colleagues to use the process correctly.

Data Visualization 94

Data Visualization Reporting Tools Feedback Software Analytic Tools 94

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. User Persona Canvas The user persona canvas is a document that represents your customers’ goals, problems, desires, emotions, jobs to be done, etc.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. According to our research, 42% of support leaders believe they will not meet their goals this month due to the outbreak.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

MARCH 3, 2022

Knowledge bases typically contain a range of resources: detailed product documentation, interactive guides, and product update notes. A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications or get help with a specific feature. Reduce customer churn due to friction.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Usersnap

NOVEMBER 17, 2022

Due to a recent study, customer experience is becoming the top priority for companies to stay successful. As with all HubSpot integrations, your email data appears in a central dashboard so you can streamline your mailing list process. Even if you aren’t tech-savvy, it won’t take long to set up Usersnap as part of your toolstack.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Modus Create

AUGUST 29, 2022

Just as the MLB wouldn’t roll out technical changes during the World Series, you aren’t going to plan a migration during your busy season. This ensures that production isn’t impacted in case you need to clean the environment due to a failed migration attempt. . Refer to Atlassian’s official documentation for further details. .

Data Visualization 52

Data Visualization Customer Experience Technical Review User Testing 52

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. She turns to a saved dashboard in their business intelligence tool. Allow for non-technical colleagues to explore data. Bonus points if you actually include these product visualizations in your data documentation.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

NextBigWhat

DECEMBER 25, 2020

It is equipped with Gantt charts, calendars, workload view for resource management, custom dashboards, and real-time updates. Wrike suits a vast range of businesses, from finance and technology to advertising. Craft is gaining in popularity immensely due to its seamless interface. URL – [link]. URL – [link].

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Gainsight

OCTOBER 26, 2021

To answer this question, we asked three seasoned Gainsight admins to document their daily activities. Even though they documented broad similarities among their daily tasks, no two admins’ workday exactly matched another’s. As their profiles below illustrate, these admins hail from diverse backgrounds.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Software Review 52

Userpilot

JUNE 30, 2023

Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. This information might include product documentation, tutorials, FAQs, and other types of helpful content. Track how it’s performing with the analytics dashboard. There are many metrics to explore.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Modus Create

APRIL 1, 2019

Sure this builds “technical debt”, whatever that is. And as the work keeps coming, just keep entering all your “Jiras” It’s those Jiras that the execs are tracking from their dashboards so all we can say is “more Jiras”! release build is due next Friday – no time to waste! So Agile 2.0.0

Agile 70

Agile User Testing Software Review Research Software 70

Userpilot

JULY 9, 2023

Technically, it’s a validation technique rather than a user testing method. Leverage analytics to identify the most valuable features and include only them in the product dashboard/UI. Review session recordings or heatmaps to see how users interact with particular aspects of the UI. Card sorting technique. Source: Miro.

User Testing 96

User Testing Product Research Customer Experience User Experience 96

PMLesson's Ace the PM Interview

MAY 4, 2020

Next in the pre-release stage, you are helping to prepare marketing materials and user-facing documentation so your product is successful upon release. By "health", I'm referring to checking my metrics dashboard to ensure everything is running smoothly. The engineer/designer/PM trifecta is a common core team composition.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. SSL Certificates: A dashboard showing the state of SSL certificates across your ADC instances.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

MARCH 3, 2022

Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. A product manager resume is a formal document that contains the details of your experience and skills. Show off your Product Manager (technical) skills. Technical stack and product architecture.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Usersnap

MAY 17, 2023

In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. With its easy-to-use interface, it aids in document and web annotation, helping streamline feedback and collaboration. Once done, you can directly upload designs, documents or webpage for annotation.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

eG Innovations

AUGUST 23, 2022

Note: The timeline can be adjusted to review different time periods. The unsupported version may have security flaws beyond performance ones and shows that it is very worthwhile to review all recommendations as the scope of their impact may be wide. Operational Excellence Recommendations from Azure Advisor.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Gainsight

SEPTEMBER 21, 2020

Set-up Reports & Dashboards – Create out of the box reporting to draw out foundational insights and view metrics to manage your team. Built by Ecosystem Partners: Explore a collection of Gainsight integrations built by technology vendors across your customer success stack. They’ve been a great partner as we’ve implemented!”.

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Here’s how you can do that: Head to the Data section in your Heap dashboard and select Segments.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52