The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. If that language is not well documented, then engineers wont know how to construct requests or interpret responses.

Product Research 137

Product Research Software Review User Testing Technical Review 137

Product Talk

MAY 14, 2025

And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Through this process, Chi discovered that while the KYC process required a lot of manual back and forth for some orders, only 10 of the 60 countries they served required extra documentation.

Product Research 133

Product Research User Testing Technical Review Systems Review 133

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

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Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Product Talk

OCTOBER 20, 2021

Like many aspects of continuous discovery, there’s no single right way to build your tech stack. The benefit of using tools like Pendo and Intercom is that they make it quick and easy to set up intercepts without any technical involvement. The team’s current preference is Figma due to its integrated prototyping functionality.

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Product Research Research Software Technical Review Data Visualization 198

Product Talk

APRIL 16, 2025

Some of these challenges were due to me being a beginner. If you arent familiar with the technical details of REST APIs, you might want to read my Understanding Web APIs: What They Are and How They Work article before reading the rest of this article. I ran into documentation that was incorrect. I was new to OAuth.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Product Innovation Educators

NOVEMBER 14, 2022

One of the barriers to high performance is creating documentation. The emotions associated with teams creating documentation, which is a conduit to sharing knowledge, were very negative. It takes a long time to create documentation. You go through your process and we create the documentation for you.

Product launches 254

Product launches Development Team Review Technical Review Customer Feedback 254

Roman Pichler

FEBRUARY 11, 2020

Consequently, a platform should have its own product strategy and roadmap , KPIs , product backlog , and well-designed software architecture that leverages the right technologies. It typically requires documentation that shows how the platform assets can be used. Ensure that the Platform is User-Led, Not Technology-Driven.

Feedback Software 287

Feedback Software Software Review Technical Review Customer Experience 287

The Product Coalition

SEPTEMBER 9, 2022

That’s where a market requirements document comes into play. The market requirement document is a strategic artefact that product managers usually write. What is included in a market requirements document (MRD)? A typical market requirements document answers the following questions: What market is the product targeting?

Document 148

Document Research Software Analytic Tools Marketing 148

The Product Guy

AUGUST 13, 2018

I have been learning about the potential to help others along the path to progress without spending hours doing their due diligence personally; by focussing on being an advisor it is possible to guide others to make better decisions for themselves. All the while my products suffered abandonment issues. Less is More. About Mark Jones.

Technical Review 231

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Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. A resume can be created in many forms like documents, videos, web pages, etc., Is there any technology company that doesn’t want that? I wish I had a magic wand.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Folding Burritos

FEBRUARY 13, 2018

Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence. In others, it might be Slack, or a shared document/wiki page with a simple format that people know how to get to (and that you regularly remind me them to have a look). (You Recently completed work.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Intercom, Inc.

JULY 16, 2019

Over the past few months, we’ve been working on solidifying our incident response process and documentation. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur.

Technical Review 215

Technical Review Software Review Document Engineering 215

Lenny Rachitsky

NOVEMBER 12, 2024

In the past few years, we’ve seen the “ great flattening ” of tech: rising expectations of fewer ICs to own larger swaths of the product and manage multiple teams while staying hands-on. Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself.

Product Research 112

Product Research Product Manager Reporting Tools Product Management 112

Roman Pichler

JANUARY 7, 2020

Sample goals include acquiring new users, increasing conversion, reducing cost, and removing technical debt to future proof the product. But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. It documents the progress to date and the effort remaining.

Technical Review 261

Technical Review Customer Experience Systems Review Feedback Software 261

Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. Product managers were also documenting the process itself and then looking for a place to put the documentation. Technical program management. How it’s become a critical function for scaling effective product teams.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Product Innovation Educators

OCTOBER 14, 2024

AI can help in many parts of making a product, from research to writing product plans and documents. Brian has been working for 15 years in different industries like finance, healthcare, and technology. He has proven success across multiple industries including finance, healthcare, and technology. Louis PDMA chapter.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Intercom, Inc.

AUGUST 11, 2021

We encourage engineers to ship custom instrumentation even before the code itself is written – the data gathered is a valuable input into the tech planning process. At Intercom, after a “pull request” is reviewed and approved, you can ship the change to just a single “canary” instance running your code to discover any issues.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

UX Planet

MARCH 9, 2025

When proposing redesign to stakeholders, you should prepare a document that will create a proper context for them and provide answers to the most common questions they likelyhave. Note that you dont have to provide an in-depth explanation of the reasoning right in the introduction; you will do it later in the document.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Lenny Rachitsky

NOVEMBER 19, 2024

To nurture my team’s writing instincts, I spend a lot of time explaining the “why” behind my edits to their documents/emails/decks/etc. Previously, in order to avoid becoming a bottleneck, I could review only high-stakes communications, like emails to the CEO or all-hands presentations.

User Testing 130

User Testing Customer Feedback Feedback Software Reporting Tools 130

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. But rather than pressing for answers, my tech lead simply sat back in his chair and shrugged. “Ah, Guest Post by: Stef Orzech (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Alex Berman]. I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

UX Planet

OCTOBER 28, 2024

However, if the flow is technology-heavy and intended for engineers, a designer’s contribution can become tricky. For example, in organisations where one designer is responsible for multiple products, it’s challenging to keep them involved in highly technical workflows. Provide a few lessons on how to use the tool.

Research Software 94

Research Software Analytic Tools Data Visualization Web Developers 94

The Product Coalition

JULY 1, 2021

Technical Perspective on API Platforms Due to the technical nature of APIs, most organisations and managers immediately turn to their technologists and engineers to understand how they need to deliver an API. Let’s work through a few generally taken perspectives, then look closer at the benefits of using an API platform.

Analytic Tools 162

Analytic Tools Technical Review Software Review Customer Experience 162

Intercom, Inc.

OCTOBER 27, 2022

?. Manual document collection is not exactly what you would call a seamless process. Over the years, he collected his fair share of documents – photos, bios, logos – from speakers and partners alike, but he quickly realized just how much time he was wasting sending reminders for missing documents and gathering everything before the deadline.

Technical Review 118

Technical Review Software Review Data Visualization Systems Review 118

The Product Guy

FEBRUARY 26, 2019

In reality, due to rapidly changing consumer preferences and shifting stakeholder priorities, roadmaps need to be one of the most fluid, unreliable, and ambiguous tools to clean up the stakeholder communication mess. I’ve used a few additional supporting communications + documentation that help. Give status update via email regularly.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation?

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

APRIL 16, 2025

Prioritize platforms that offer strong native integrations, support your full tech stack, and allow centralized control over data governance. Userpilot exemplifies this approach with its extensive integration capabilities, connecting directly with your tech stack to create a single source of truth for product analytics and user behavior.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

FEBRUARY 12, 2024

I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. I struggled to figure out how to run the product review meeting effectively.

Technical Review 147

Technical Review User Testing Product Research Customer Feedback 147

Lenny Rachitsky

JANUARY 7, 2025

He also wrote my 9th most popular post of all time ( Become a more technical product manager ). IDEs) that help you write code with the help of AI Let’s review the most popular tools in each category to see what they can do and what we can build. I’m confident you will too.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. In an insurance app, this is the place where customers get to view all their information in a single place like their personal details, customer ids, policy number, reminders about due payments, etc. But it doesn’t have to be that way anymore.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

The Product Coalition

SEPTEMBER 29, 2023

Moreover, have you ever considered that informal agreements, those made in the hallway or over coffee, might be more impactful than formal roles written in a document? For instance, think of the tech giant, Microsoft. A few years ago, the company faced significant challenges due to role overlap. You’re in the right place.

Technical Review 158

Technical Review Systems Review Document Article 158

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

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Generative AI Customer Communications Reporting Tools Technical Review 146

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. The goal of these documents is not to create the document.

Generative AI 335

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Product Innovation Educators

JULY 1, 2019

We’ll usually receive designs, technical documents, or a high-level scope of work ahead of time. Every organization and its documentation is different. We always start by reviewing the documentation and compiling a list of questions to understand the current state and where they want to go. Agency Labs.

Technical Review 185

Technical Review User Testing Customer Experience Document 185

The Product Guy

SEPTEMBER 25, 2017

Regret, sorrow, disappointment – not all team check-ins and spec reviews end like this, but for a while, most of mine did. Guest Post by: Jince Kuruvilla (Mentee, Session 4, The Product Mentor) [Paired with Mentor, Rishi Kumar]. I will admit that I have a tendency to be a perfectionist.

Product Manager 277

Product Manager Product Management Technical Review Management 277