Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

Analytic Tools 91

Analytic Tools Research Software Feedback Software Books 91

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

Userpilot

NOVEMBER 23, 2023

To be a kick-ass product manager , you need a very diverse skill set. This article explores both hard and soft skills that product managers need in their everyday work, so if you’re curious to learn more, dive right in. PMs need to know how to use product analytics tools to gain actionable insights.

Analytic Tools 86

Analytic Tools Research Software Data Visualization Product Research 86

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. Customer onboarding is really a synonym for customer education. Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

SEPTEMBER 8, 2022

No matter what kind of product you have, the first order issue you’ll need to address as a product manager is Search Engine Optimization (SEO). If your product related content isn’t optimized for Google search, it’s much harder for your potential customers to find you. ahrefs I absolutely love ahrefs.

Data Visualization 135

Data Visualization Analytic Tools Reporting Tools Research Software 135

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 92

Analytic Tools Research Software Data Visualization Reporting Tools 92

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

Research Software 92

Research Software Feedback Software Analytic Tools Onboarding KPIs 92

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Customers are expected to use the product as it is. For example. Revenue Centric Metrics.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. What Is Product Marketing? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Revulytics

JULY 12, 2019

For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. Analyzing the many streams of information behind your products can take time and resources that are best spent elsewhere.

Analytic Tools 73

Analytic Tools Data Visualization Reporting Tools Education 73

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ??

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 93

Research Software Feedback Software Analytic Tools User Testing 93

Alchemer Mobile

JULY 30, 2020

Picture this: Your customer is about to hit “checkout” when the whole app crashes. Annoyed, they close the app and don’t touch it again for a while or maybe even uninstall it entirely. This is where in-app mobile customer feedback comes in handy. Here are some key ways to collect more mobile customer feedback within your app.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

The Product Coalition

DECEMBER 25, 2023

Source: [link] I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the writing of this article. I also thank Product Coalition founder Jay Stansell, who has provided a trustworthy and collaborative product management education environment. Why is that?

Analytic Tools 121

Analytic Tools Data Visualization Software Review Customer Experience 121

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. We cover: Types of product features. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Specify the metrics to track.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Weak Development Team 85

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 81

Analytic Tools Feedback Software Research Software Customer Experience 81

Userpilot

JANUARY 23, 2024

Coda employs competitor-based positioning by comparing itself against tools like Google Docs and Notion. Coda employs competitor-based positioning by comparing itself against tools like Google Docs and Notion. Want to streamline and automate product management tasks to focus on important positioning strategies?

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. If you want to create an onboarding experience optimized for speed, you might consider using no-code user onboarding tools. Book a demo now.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience User Testing 87

Alchemer Mobile

AUGUST 31, 2023

Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. And how do you turn your SaaS product into a self-service solution? What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

The Product Guy

SEPTEMBER 27, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 80

Feedback Software Analytic Tools Product Research User Friction 80

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible. You’ll only want to consider the right tools for the job, of course.

Analytic Tools 75

Analytic Tools Feedback Software Onboarding KPIs User Testing 75

The Product Guy

OCTOBER 25, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Revulytics

AUGUST 14, 2018

Depending on what you do (product management, software development, etc.), you may call it software usage analytics, runtime intelligence, software business intelligence, or software intelligence (if I missed your favorite please add it in the comments).

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

The Product Coalition

FEBRUARY 5, 2021

This is a free sample story from my book The Making of Product Managers. It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He didn’t realize this at the time, but he was actually exercising a product manager mindset for the first time.

Research Software 157

Research Software Analytic Tools Product Management Product Manager 157

Userpilot

FEBRUARY 13, 2024

Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. We’ve collected some of the best product management webinars for 2024, so you don’t miss out. You can use your findings and improve your in-app marketing with Userpilot.

Webinar 96

Webinar Data Visualization Analytic Tools Feedback Software 96

Userpilot

JANUARY 29, 2023

Slack uses in-app microsurveys to regularly collect customer feedback. Sked Social uses an onboarding checklist to drive product adoption. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. What is product experience in SaaS? What is product experience?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 87

Feedback Software Analytic Tools Onboarding KPIs User Testing 87

Userpilot

APRIL 3, 2024

Utilize in-app guidance with tools like Userpilot to create intuitive flows and resource centers. Use user data analytics to monitor in-app behavior, sentiment, engagement, and financial metrics. Promote cross-functional collaboration among diverse roles to ensure a well-rounded product.

Analytic Tools 83

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 83

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. Could freemium work for your SaaS business? Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively.

Feedback Software 76

Feedback Software Analytic Tools User Testing Strategy 76

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much?

Research Software 91

Research Software Analytic Tools Feedback Software Product Research 91

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? Read on to uncover product growth insights ! The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. Afterward, product managers use that knowledge to optimize the customer experience.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

The Product Coalition

JUNE 11, 2023

Here are some classics on product manager hiring along with value-added commentary. Meanwhile, the product management hiring industry has apparently made a fetish out of its own formulaic interview questions which only prove that you’ve exhaustively studied the rote patterns they rely on. Plus a bonus.

Product Research 133

Product Research Technical Review Data Visualization Product Management 133

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. When it comes to software products, we must rely on user analytics. Source: fullstory.com.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

AUGUST 23, 2023

A product analyst needs to be able to utilize data strategically, but their job description doesn’t depend on data science degrees anymore. This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. What do product analysts do?

Data Visualization 79

Data Visualization Reporting Tools Analytic Tools Research Software 79