Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Data Visualization 76

Userpilot

APRIL 21, 2024

If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start. Communicate product news with in-app messages so customers don’t inquire about them via tickets. You log in to try and use the product.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 92

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 92

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? Let's look at 5 customer engagement solutions you can set up today and drive growth right off the bat. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Using targeted in-app messages to guide users through key features effectively. Why is customer success important for SaaS?

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 63

Analytic Tools Feedback Software Research Software Data Visualization 63

The Product Coalition

JANUARY 27, 2024

Within the B2B ( SaaS ) sector companies diverge into two distinct types, each with unique challenges and focus areas: Product-led companies, wielding innovation as their weapon of choice, and sales-led companies, harnessing the power of charisma. Sales-Led strategy: Sales-Centric Approach. For example. Revenue Centric Metrics.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. Then, organize your rollout strategy to meet those OKRs.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

JUNE 2, 2024

Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. That's where NPS calculators and tools come in. In this article, we are going to break down NPS calculation methods and the tools that make it easier. Leverage product data analytics to enhance customer experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy.

Data Visualization 79

Data Visualization Analytic Tools Embedded Analytics Feedback Software 79

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Product Research 73

UserVoice

APRIL 4, 2017

The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

MAY 27, 2024

Inform customers about product enhancements : Use targeted in-app notifications to announce new features. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. Why does customer perception matter?

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 80

Analytic Tools Feedback Software Research Software Customer Experience 80

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only. What’s the value of it?

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 84

Feedback Software Research Software Analytic Tools Product Research 84

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to. Source: [link].

Feedback Software 91

Feedback Software Analytic Tools Research Software Product Research 91

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. What is user feedback? Let’s get started!

Feedback Software 75

Feedback Software Customer Feedback User Testing Analytic Tools 75

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good growth strategy is also data-driven.

Feedback Software 89

Feedback Software Research Software Analytic Tools Product Research 89

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? The main way SaaS companies determine this risk is through in-app activities. Analyze the feedback to pinpoint patterns that could lead to churn. Investigate low NPS responses and find personalized solutions. Use the strategies below to identify churn risk in your product.

Analytic Tools 81

Analytic Tools Feedback Software Research Software Data Visualization 81

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Customer Feedback 88

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Research Software 90

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Here are 11 strategies to delight customers from your customer success team: Make customers feel heard. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. TL;DR Product-led growth is a strategy that uses the product as the main source of growth. Contextual in-app messages are a great tool to drive feature discovery and adoption. Sounds perfect, right?

Analytic Tools 79

Analytic Tools Feedback Software Product Research Data Visualization 79

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 79

Feedback Software Analytic Tools Product Research User Friction 79

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. What is customer success?

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

Userpilot

FEBRUARY 13, 2024

TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool. Userpilot's webinar, "Simplifying Product Usage Analytics," aims to make user data analytics understandable for all professionals. Watch how to use microsurveys in your SaaS.

Webinar 95

Webinar Data Visualization Analytic Tools Feedback Software 95

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? There are several important steps you need to take to design a successful loyalty-based segmentation strategy. For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently. Free trials.

Data Visualization 85

Data Visualization Product Research User Testing Customer Experience 85

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Gainsight

OCTOBER 20, 2021

Leading a go-to-market strategy can feel like a hailstorm. You’re getting drilled with feedback and opinions. And all the while, the pressure of launching a successful go-to-market strategy is forming all around. There are three pillars to support your product-led go-to-market strategy and lead your team to success.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Enhance onboarding with interactive guidance : Use interactive in-app guidance during the onboarding process to improve engagement with the product. to iterate retention strategies and reduce churn.

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52