Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy.

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? But here’s a fact: many SaaS companies are going about A/B testing the wrong way. 13 AB testing mistakes companies are making: Thinking that A/B tests work for testing landing pages only: It doesn’t. Avoid this.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

UserVoice

APRIL 4, 2017

The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

APRIL 21, 2024

Communicate product news with in-app messages so customers don’t inquire about them via tickets. Collect customer feedback to better understand product problems leading to support tickets. Create a knowledge base so customers can self-service solutions instead of contacting support. You log in to try and use the product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

DECEMBER 13, 2023

Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations. Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product. Book the demo! What is a UX strategy?

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

AUGUST 26, 2022

Create different variations of the same survey and run A/B tests for them to determine which version got the most engagement. You can use a variety of tools to collect in-app feedback and analyze the data: Userpilot and Usersnap are one of the best tools in the market. What is user feedback?

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

NOVEMBER 28, 2022

Compared to automated feedback collection , the manual one is expensive, time-consuming, and has low data accuracy. You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

MAY 27, 2024

For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently. Plus, it requires constant analysis and feedback collection to remain relevant. Find the right tool to make customer loyalty segmentation easier. Let’s learn about all these methods of loyalty analytics in detail below.

Data Visualization 94

Data Visualization Product Research User Testing Customer Experience 94

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Optimizing the CX strategy after testing variations on subsets of the audience with A/B testing. Offer self-service support in multiple formats and an in-app resource center.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 19, 2024

Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. As stakeholders are often involved in the testing process, it also improves collaboration and alignment between teams. The team conducts research to identify opportunities and generates solutions.

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Iterate on the feedback if necessary. Userpilot offers advanced analytics and feedback features. Heatmap analysis in Userpilot.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. What is a product team structure?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Collecting feedback at different stages of the customer journey helps you identify and address friction easily.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

UserVoice

JULY 4, 2019

Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. Data Analysis and Visualization Tools for Product Management. Hello buy-in.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

OCTOBER 18, 2022

Running A/B-testing to test out different hypotheses within one segment and see which improvement drives your goals up. The best tools for user experience analysis: Userpilot — to track in-app user interactions and trigger contextual in-app communication based on data. Analyze user behaviors in-app.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Ready to launch your product-led growth plan?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Using a funnel analysis tool to visualize data and make your funnel analysis more effective. Conversion funnel analysis example Suppose your SaaS company launched a new marketing campaign for a product line.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. You can send your cancellation survey in-app or through emails. However, note that in-app surveys provide more immediate and contextual feedback than those sent via email. In-app cancellation survey form template.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JUNE 14, 2023

In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services. What is a product feedback survey?

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Revulytics

JANUARY 23, 2018

Working with Microsoft, Steelcase recently revealed technology that exposes data from sensor-connected office furniture and rooms that, as a first use case, aim to help optimize the use of conference room space. In fact, studies have shown that software development teams spend 40 to 50 percent of their time on avoidable rework.

Analytic Tools 54

Analytic Tools Feedback Software Reporting Tools Data Visualization 54

Userpilot

AUGUST 23, 2021

Respond to detractor feedback with empathy and personalized support. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. In-app experiences are more likely to engage customers than emails. Also, in-app surveys (eg. Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Gainsight

OCTOBER 20, 2021

The current SaaS market is rewarding product-led strategies. In fact, Forrester found product-led growth companies post twice the median enterprise value of the public SaaS index as a whole. As a product leader, you can start by embedding in-app engagements and guides into your product experience. Your Experimentation Engine.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

AUGUST 5, 2023

You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers. Using product analytics to monitor user behavior and spot passives. Segment passive customers and offer them targeted offerings through in-app messages.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Revulytics

APRIL 4, 2018

In detailing an example of its trademarked strategy in a video , the Michigan-based software firm points to a uniquely designed application its software developers created for a county records office. In an internal demo of the software, many pictures of tropical places featured in the UI drew questions from other Menlo employees.

Analytic Tools 63

Analytic Tools Feedback Software User Testing Customer Feedback 63