Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. There are several UX audit tools to consider when looking for options.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Research Software 93

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. CES surveys focus on understanding the customer experience and identifying friction points.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

Userpilot

APRIL 16, 2024

Why you should use customer journey analytics. We also look at the best analytics tools for analyzing customer journeys. The objective of customer journey analytics is to track and interpret user actions to get such insights, and customer journey mapping is an essential part of the process.

Data Visualization 93

Data Visualization Customer Feedback Analytic Tools Feedback Software 93

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience.

Research Software 95

Research Software Analytic Tools Feedback Software Product Research 95

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. You should also utilize product analytics to measure adoption.

Analytic Tools 83

Analytic Tools Feedback Software Framework Onboarding KPIs 83

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. What is digital analytics?

Data Visualization 83

Data Visualization Analytic Tools Embedded Analytics Feedback Software 83

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. They work with a cross-functional team to understand the needs of users and create products that are easy to use , efficient, and enjoyable. Book a demo to see it in action. What is product management?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

UX Studio: Product Management

AUGUST 1, 2021

But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? UX research is a key ingredient and UX metrics are the solution. They represent a product’s user experience, which is hard to quantify.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. For example, Slack needs instant messaging to be called a collaboration app.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Weak Development Team 88

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Define strategic goals using the SMART framework to align with business needs.

Data Visualization 89

Data Visualization User Testing Customer Experience Analytic Tools 89

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? TL;DR Customer segmentation is the process of grouping users based on shared properties. ’ Next use analytics and surveys to collect relevant data and use it to segment customers. What if your product caters to different user personas

Customer Experience 91

Customer Experience User Testing Customer Feedback Analytic Tools 91

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. In this guide, we’re going to show you how to use data analytics to improve the customer experience! Uncover customer behavior and preferences.

Data Visualization 94

Data Visualization Customer Experience Analytic Tools Customer Feedback 94

Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. This article throws light on what each of these metrics means, why they’re important, and how you can improve them for your SaaS. Activation – users reach their aha moments and start getting value.

Analytic Tools 90

Analytic Tools Onboarding KPIs Customer Experience User Testing 90

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Onboarding KPIs 89

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. This makes the product loved by our users ( check G2 reviews ). What is incremental innovation?

Feedback Software 94

Feedback Software Analytic Tools Research Software Product Research 94

Revulytics

AUGUST 14, 2018

Depending on what you do (product management, software development, etc.), you may call it software usage analytics, runtime intelligence, software business intelligence, or software intelligence (if I missed your favorite please add it in the comments).

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. The stage where a lead becomes a free trial user.

B2B 99

B2B Analytic Tools Feedback Software Data Visualization 99

Revulytics

JUNE 27, 2017

As we seek ways to get our users’ attention outside of traditional outreach channels like email, technology like push notifications is becoming more popular. Push notifications gain instant attention that email cannot, and can provide relevant information that would be lost in the hundreds of emails users receive daily.

Analytic Tools 70

Analytic Tools Feedback Software Data Visualization Messaging 70

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

SEPTEMBER 14, 2023

In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS. TL;DR Customer segmentation is the process of splitting users into groups based on shared characteristics. There are many different ways to segment and define user segments.

Customer Experience 90

Customer Experience Analytic Tools User Testing Feedback Software 90

Userpilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. Segmenting your users by shared characteristics. What is user analysis? What is user analysis?

Customer Feedback 93

Customer Feedback Data Visualization User Testing Analytic Tools 93

Userpilot

SEPTEMBER 12, 2022

Group customer touchpoints by using the Pirate metrics framework. Assign various user interactions to the customer journey stages: acquisition, activation, retention, referral, and revenue. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. When it comes to software products, we must rely on user analytics. Table of Contents.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

FEBRUARY 9, 2023

Product discovery helps teams achieve the product-market fit , while product optimization focuses on small changes to the user experience that increase the product value. Next, you need to choose the right metrics to measure progress and set the timescale for the experiment. After that, plan your experiment.

Product Research 85

Product Research User Testing Feedback Software Analytic Tools 85

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 86

Data Visualization Analytic Tools User Testing Customer Experience 86

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Another challenge is low feature adoption (a pattern of user behavior).

Feedback Software 89

Feedback Software Onboarding KPIs Analytic Tools User Testing 89

Userpilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. These choices can make or break your SaaS company. Market research uses primary market research as an essential tool. Get ready to empower your decisions with real-world market intelligence.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 87

Customer Experience Analytic Tools User Testing Customer Feedback 87

Userpilot

FEBRUARY 24, 2023

Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience. Feedback loops consist of five key steps: you collect customer feedback, analyze it , acknowledge it, act on the findings, and bring users up-to-date with changes.

Product Research 95

Product Research Feedback Loop Feedback Software User Testing 95

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

NOVEMBER 21, 2023

Once the product is out, use product analytics to track your success metrics. Your feature launch marketing strategy should use a range of channels, like in-app announcements , emails , and social media posts. To evaluate your in-app messages, use flow analytics. Online analytics is a good start.

Product launches 86

Product launches User Testing Product Research Analytic Tools 86

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. This helps create user personas. This is the main question we explore in the article.

Analytic Tools 85

Analytic Tools Data Visualization Research Software Onboarding KPIs 85

Userpilot

SEPTEMBER 15, 2023

A/B testing , on the other hand, requires a working product and quantitatively measures actual user behavior. Preference testing helps teams design user-friendly and intuitive UIs, websites, and apps that satisfy user needs. If possible, use AI tools to organize and analyze the qualitative insights.

User Testing 80

User Testing Product Research Data Visualization Feedback Software 80

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. You can develop and execute strategic initiatives with the OKR framework. Initiative example #1.

Feedback Software 91

Feedback Software Analytic Tools Research Software Product Research 91

Userpilot

JUNE 8, 2022

In this short guide, we’ll shed light on what a critical user journey is and how you can map one that improves your experience. A user journey is a path a user takes to reach their goal when using a particular product. What is a user journey? Essential User Journey template. Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91