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Creating Customer Feedback Systems: A Step-By-Step Guide

Userpilot

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

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Customer Onboarding Cost in SaaS: Build vs Buy Approach

Userpilot

There are positives to consider, of course: customization, improving flexibility, and reducing dependencies. If you want to create an onboarding experience optimized for speed, you might consider using no-code user onboarding tools. One downside is the risk of choosing the wrong tool. There are a number of tools on the market.

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Customer Activation Funnel: How to Get New Users to Experience Value

Userpilot

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). What is customer activation?

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Friction Log in SaaS: Step-by-Step Guide For Product Managers

Userpilot

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

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How to Collect Valuable User Insights to Drive Product Growth

Userpilot

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. What if there’s a system and set of tools you can use to make this process much easier? User insights sum up your users’ perceptions and feelings about your product or service.

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How to Conduct a User Flow Analysis? A Step-by-Step Guide

Userpilot

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. To conduct user flow analysis in your own product, there’s a handy framework to work from. Of course, none of this is possible without the right tool for the job.

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Feature Prioritization Matrix 101 for Product Teams

Userpilot

Examples of different prioritization frameworks. TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. Customer requests aren’t enough to make product decisions. Why should product managers use a prioritization framework?