Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your feature adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Use social proof to reassure users and build trust.

Feedback Software 105

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Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your user engagement analysis needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your retention analytics needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. As a new user, it’ll take you a while to get a grip on all its features.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your SaaS reporting needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. As a new user, it’ll take you a while to get a grip on all its features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your user behavior analysis needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Mid-Market) Good review of Heap on G2.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. What do users say about Userlane? Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your event tracking needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Looking for a solution for event tracking?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

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Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Re-engage inactive users through automated email campaigns.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

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Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You’ll also get a custom service-level agreement (SLA).

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Referral stage: Customers review your product and recommend it through word-of-mouth.

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Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JUNE 15, 2022

You focus too much on acquiring as many customers as possible and leave retention to chance. There’s nothing wrong with customer acquisition, but you’ll be wasting resources if you keep acquiring customers you can’t retain. There are two types of churn: customer churn and revenue churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Review and analyze to identify improvement opportunities.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. This means collecting feedback data to measure customer satisfaction. It also means constantly tracking and analyzing KPIs and customer behavior data. To learn more, book a demo today!

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MARCH 4, 2024

In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin. This principle assumes that users face analysis paralysis when contended with too many options.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Create customer loyalty programs.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

DECEMBER 19, 2022

Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy. This article breaks down all there is to know about customer retention and how to calculate your customer retention rate.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Best tools for predicting customer churn: Userpilot , Mixpanel, Baremetrics. What is customer churn?

Data Visualization 98

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Userpilot

SEPTEMBER 23, 2022

Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. To maintain rude financial health, you need to acquire new customers and retain existing ones. In this article, we’ll discuss what customer churn is and why it matters.

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Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Create custom events with Userpilot.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Maybe there’s a specific feature that your existing customers are yearning for that you hadn’t considered. Or perhaps a tweak can take user satisfaction from “It’s okay” to “Can’t live without it!”

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Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

MAY 17, 2024

This article covers the key types of gamification and real-life examples to inspire you. Seeing in-app messages like this will motivate users to continue the onboarding process and hopefully adopt your product. The above aside, there are many other tools you can use to enrich your onboarding flows and boost user satisfaction.

Customer Experience 52

Customer Experience UX Onboarding KPIs Data Visualization 52

Userpilot

AUGUST 24, 2021

In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). TL;DR: Use self-service customer support to capitalize on the 81% of users who try to solve their own software issues before reaching out for help. how to get started.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JULY 8, 2021

That's exactly what I'm going to cover in this article, so read on. Pirate metrics put simply, is a system for grouping and tracking metrics across different stages of the user journey : acquisition, activation, retention, referral, and revenue. As mentioned before in this article, each product is different.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. Then, fix these issues to improve the customer experience.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? Segment users based on their jobs to be done to give engagement a boost.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. Made By Shape.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

The Product Coalition

NOVEMBER 1, 2022

This article examines factors influencing consumer behavior in the buying behavior process and its importance to business operations. Moutinho reviews the social and psychological influences on consumer behavior in tourism to develop models of consumer behavior. It offers accommodation and lodge booking services.

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Research Software Feedback Software User Testing Travel 96

Userpilot

MARCH 17, 2022

But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage. It helps users get support faster which in turn, improves customer satisfaction.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JULY 25, 2022

Companies that are proactive about customer loyalty will eventually build a pool of die-hard fans. These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. This article is for you if you’re interested in being that kind of company. Price-loyal customers.

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Analytic Tools Feedback Software User Testing Customer Feedback 98