Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 87

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Let’s get started.

Feedback Software 87

Feedback Software Analytic Tools B2B Embedded Analytics 87

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 73

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 73

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. 10 real-time customer engagement examples and strategies for SaaS.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. What personalized customer retention strategies are open to you? Personalization strategies help improve customer value and boost loyal customers. They’re also more cost-effective than customer acquisition strategies. Let’s begin!

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. NPS surveys explained.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Userpilot

DECEMBER 22, 2023

When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding. ”) Microcopy UX vs. marketing copy UX microcopy and marketing copy are both essential parts of a product’s communication strategy but they serve different purposes.

Analytic Tools 91

Analytic Tools Feedback Software UX Data Visualization 91

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. This article considers what product experience is. Good product experience involves everything from the product platform to its user interface, product functionality, content strategy, information architecture, and usability testing.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Data Visualization 94

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for primary onboarding: Greet users with welcome messages. Effective strategies for tertiary onboarding: Introduce users to brand-new features. You can use modals for this.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Here are 11 strategies to delight customers from your customer success team: Make customers feel heard. Implement in-app self-service support to provide help whenever they need it. Drive positive WOM.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Gainsight

APRIL 5, 2022

If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. How can multi-product companies benefit from analytics?

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Why is customer feedback important?

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. User behavior data analytics in Userpilot. Why is it important?

Product Research 78

Product Research User Testing Research Software Data Visualization 78

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. It also highlights successful customer education programs to guide your customer education strategy. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers.

Customer Experience 91

Customer Experience Feedback Software Education Customer Feedback 91

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. With this information, you can adjust your messaging , campaign channels, pricing , and other elements of your strategy.

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. UX designers should make branding consistent across the product to reduce friction. Also, many customers prefer self-service support.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

SEPTEMBER 22, 2021

Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. In this article, we discuss what engagement tools are and why you need them for your SaaS. Front-facing online engagement tools help bolster your brand identity and positioning.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. 6 strategies to improve your churn rate and retain more of your customer base. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Most customers prefer self-service support.

Feedback Software 85

Feedback Software Customer Feedback Customer Experience User Testing 85

Userpilot

JUNE 10, 2022

In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Both active and passive approaches give you valuable insights, and you need them to balance your customer feedback strategy.

Feedback Software 84

Feedback Software User Testing Customer Feedback Analytic Tools 84

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. Use emotional design and messaging to develop brand consistency. Stick around and become loyal.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback User Testing 78

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Match your brand look and feel. An in-app survey should be a part of your UI — in harmony with the brand look and feel.

Feedback Software 81

Feedback Software Analytic Tools Data Visualization Product Research 81

Userpilot

APRIL 21, 2024

We also share examples of different conversion paths and optimization strategies. Embed videos. The content is SE optimized, and if you run an SEO-related query on Google, there’s a big chance you’ll find an Ahrefs article in the top five. Ahrefs article in SERP. If so, you’re in the right place!

Research Software 78

Research Software Feedback Software User Testing Reporting Tools 78

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. In our prompts, we’ve included a few key details, such as the job title , project description , product or company description , competing or similar brands , and the request. Give me a list of roadmap ideas aligned with this strategy.”

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

JUNE 2, 2022

But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. What you need is a strategy that works.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Provides real data – A user feedback strategy enables you to regularly collect customer insights on autopilot. Give your user feedback proper direction with the right strategy.

Feedback Software 72

Feedback Software Customer Feedback User Testing Analytic Tools 72

Userpilot

OCTOBER 1, 2021

Businesses that deliver generic, one-size-fits-all product tours are doomed to fail. You can personalize your color scheme in line with your brand, or allow your customer to do so in line with theirs. A welcome screen and quality customer service are really important to deliver a personal touch. A cautionary tale, indeed.

Analytic Tools 99

Analytic Tools Feedback Software User Testing Data Visualization 99

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. By helping them grow, your business grows as well. How does it fit into the product-led growth strategy ?

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Usersnap

SEPTEMBER 12, 2023

But if you’re here, then you must know chickening out is not the way to do business! In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski. Discounts Many companies use discounts as part of their acquisition strategy.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

OCTOBER 24, 2023

TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. Who are resurrected users?

Customer Experience 76

Customer Experience User Testing Customer Feedback Onboarding KPIs 76

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. In-app support strategies to eliminate them. Resource center analytics. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. This section explores both strategies. Six common customer pain points.

User Friction 90

User Friction Customer Communications Analytic Tools Feedback Software 90

Usersnap

MARCH 19, 2019

In this article you will find out why incorporating the voice of customers to your strategies can bring your business success. At every touchpoint of the customer journey, each experience should be adding value for the product and brand. How to embed Voice of Customer in product development life cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

MAY 12, 2024

You might need an alternative solution to UserGuiding if you fall into any of the following use cases: Advanced analytics : If you’re looking for a product adoption platform with full-suite native analytics then you’ll likely need to look at platforms like Userpilot or Appcues that are better suited to your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

Real-Time Analytics Needs : Companies that operate in fast-paced work sprints will likely opt for product adoption solutions with real-time analytics since Pendo’s one-hour data lag can data-driven decision-making difficult. Retention : Pendo’s retention analytics dashboard lets you see cohort retention data from month to month.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. In this article, we’ll go over 16 tools that each product team may want to have in. Here are the best product growth tools for user behavior analytics: Google Analytics is the best for analyzing the customer journey across web channels.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52