Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. And finally, a new tooltips feature – our first ever customer-initiated message type.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. This part outlines the methods you’ll use to mobilize your brand. So, have a clear message with a unique tone of voice.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

SEPTEMBER 7, 2023

In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. They continue to renew their subscription, are actively engaged with the product, and may even become brand advocates. It can happen multiple times in the user journey.

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Analytic Tools Feedback Software Research Software User Testing 96

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 95

Feedback Software Research Software Reporting Tools Onboarding KPIs 95

Intercom, Inc.

AUGUST 18, 2020

Easily manage and measure the impact of your help docs with our new Articles API. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms. Send dynamic carousel messages to prompt users to enable push notifications, location services, camera access, and more.

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Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Intercom, Inc.

JULY 26, 2018

Embed apps right inside your messages. Our Messages product has always been a great way to welcome, onboard and connect with people in your product and on your website. (In In fact, we see that in-app messages get 3X the open rates compared to email!) Now with apps in your messages, you can do even more.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

AUGUST 31, 2023

This article answers that and more. Hacker News: Hacker News is a social news website where people can post and discuss technology news and articles. In-product customer acquisition channels allow you to acquire customers without any outbound marketing. The platform can help you get a lot of exposure to potential users.

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Research Software Feedback Software Analytic Tools User Testing 94

Intercom, Inc.

AUGUST 1, 2019

How have you been able to grow your brand and build the word of mouth momentum? We had this physical card in front of our customer, and that gave us the idea that we could build a brand early. People are willing to try a new brand. Let’s talk about that. All of a sudden, it was, “Well, we’re Brex.” We’re live!

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Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Outbound messaging (70%).

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Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

AUGUST 14, 2023

While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative. Turns out segmentation can be a powerful product marketing tool to: Send targeted in-app messages for better performance. Clicks on outbound and inbound links.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

APRIL 7, 2024

In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. SimilarWeb's dashboard contains metrics such as monthly visitors, geography, referring sites, social and search traffic that point to your inbound and outbound traffic, etc. Website ranking.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Usersnap

JANUARY 20, 2023

In this article we’ll help you understand the different types of customer support tools, their advantages and disadvantages, and how you can make sure your users are happy and satisfied about getting in touch. CRM tools are made up of several elements, including forms for collecting feedback, an email hub, and/or instant messaging platforms.

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Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 24, 2023

Define your positioning and messaging Next, you’ll need to decide how to position your product and the messaging you want to build around it. Well-defined messaging strategies help you effectively communicate the core benefit(s) of your product to any potential customers. Content marketing. Email marketing. Source: Asana.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Marketing 71

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. SaaS Marketing Playbook Table of Contents. Content Marketing.

Research Software 66

Research Software User Testing Outbound Marketing 66

Userpilot

AUGUST 7, 2019

There are various articles on the best practices for Customer Success, but all of them are saying the same things over and over again. Note: This article has embedded real-life examples, strategies, and cases from the author and her company, Growbots. Successful customers can easily be converted to brand promoters and ambassadors.

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Feedback Software Customer Experience User Testing Research Software 50