Userpilot

MARCH 6, 2024

This is the main question we explore in the article. In practice, this means more customers signing up for free trials, booking demos , experiencing the Aha! Awareness stage During this marketing funnel stage, the potential customer finds out about the product. How do you create a robust product funnel for your SaaS?

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. The best solution is to ask them directly.

Feedback Software 86

Feedback Software User Testing Customer Feedback Analytic Tools 86

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers.

Customer Feedback 87

Customer Feedback User Testing Feedback Software Data Visualization 87

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. For example, ensuring customers take product demos seamlessly is part of CX.

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

The Product Coalition

JANUARY 26, 2024

This article contains 25 mini-research ideas for inspiration as well as advice on how to conduct research when under time constraints. Problem insight could be, for example, “Some users get annoyed with a lengthy onboarding step X,” “Some users do not find the feature Y,” or “Some users need a way to get W done.”.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Usersnap

OCTOBER 21, 2021

How often are you as a potential customer looking for a tool to help get your job done better? Maybe you hit a quick search for that tool + search query “comparison”. Then, you read a customer survey or two and some customer reviews about the product in question. Netflix customer survey example.

Product Research 93

Product Research Feedback Software User Testing Research Software 93

Userpilot

NOVEMBER 5, 2023

What’s customer value management? These are some of the questions the article tackles. TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value. What are its stages?

Research Software 88

Research Software Feedback Software Analytic Tools User Testing 88

Userpilot

MARCH 14, 2024

If so, you’re in the right place, as this is the main question we explore in the article! TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. Customize the reverse path exploration report. Retention analysis.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Userpilot

NOVEMBER 18, 2023

This article shows you: Five simple steps to perform period-over-period analysis. Period-over-period analysis visualization types: Line graph Bar charts Pie chart With Userpilot, you can conduct a year-over-year, month-over-month, or week-over-week period comparison. How to choose the date range for your analysis?

Data Visualization 83

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 83

The Basics of Product Management

MAY 4, 2020

Thus, this article is more for people who have recently entered the job market and have never been exposed to the Waterfall model. The agile vs waterfall comparison table is not a summary of agile vs waterfall pros and cons. Speaking of multiple roles, do you know what makes Elon Musk an exceptional Product Manager? Agile vs Waterfall.

Agile 52

Agile User Testing Feedback Software Customer Satisfaction 52

Imaginary Cloud - Design

APRIL 7, 2021

Plus, it will provide valuable insights to enhance the user experience. Consequently, this process can lead to higher customer satisfaction , engagement rate , and conversions. If you have some questions like "where are my users getting stuck? and stymieing conversions. When to do a UX Audit? Learninghubz case-study.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. The company repurposes its blog articles on YouTube to reach a different audience.

Feedback Software 84

Feedback Software Data Visualization Customer Communications Customer Experience 84

Split

JULY 27, 2023

Feature toggle solutions are becoming increasingly popular among developers and product teams. In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs. Another advantage is cost savings.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. Public companies tend to have higher valuations as they’re more established on the market, so avoid such comparisons. Let me explain: In SaaS, you pour lots of cash into product development upfront. A welcome screen kickstarting user onboarding.

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

SEPTEMBER 2, 2021

Referral: The final stage is achieved when a user becomes a promoter and refers your product to their peers. Market development, market penetration, diversification, and product development make up the four strategies of the Ansoff Matrix. 2 – Product development strategy. 3 – Market development strategy.

Feedback Software 78

Feedback Software Research Software User Testing Onboarding KPIs 78

Usersnap

SEPTEMBER 20, 2021

Customer feedback is a critical business concept that helps you understand your customers, and can help with building a loyal customer base, doing proper product development, and driving innovation. However, you need the best customer feedback tools for collecting the information from your customers.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Reveal

AUGUST 15, 2022

Reveal has been rated as one of the highest performing embedded analytics solutions on the market based on customer satisfaction ratings. Founded in 2000, Logi Analytics was initially selling development tools for building web-based applications. Why choose Reveal? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. GainsightPX provides numerous options for you to deliver in-app support to your users: Create knowledge center articles explaining how to use the various features offered by your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

JUNE 5, 2019

One of the key ingredients to success for any project is how much business value it offers in comparison to the cost. Here the goals are to reduce the cost, for example, identify how many customers will show up in my shop tomorrow to have the right staff. Or to reduce revenue loss by proactively identifying customers risk of churning.

Data Visualization 64

Data Visualization Analytic Tools Framework Customer Satisfaction 64

Userpilot

AUGUST 31, 2023

In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Path comparison in Heap. You only have purchasing-related events and conversion analytics templates by default.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

The Product HQ

FEBRUARY 1, 2023

In this article, we outline the differences between a group product manager and a principal product manager, while exploring in detail the responsibilities, salaries, skills, career path trajectory, and certifications for each role. One of the primary objectives of any product strategy is to meet customer satisfaction.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Imaginary Cloud - Design

OCTOBER 28, 2021

Though simple in definition, it is complex in development and execution since the medium it is destined for has unique features and capabilities. Design is everywhere: from furniture construction to branding and advertisements, developed in different materials and scenarios. "Digital design" is an often misunderstood concept.

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

Reveal

JULY 20, 2022

In this article, we will focus on only one of those Sisense alternatives – Reveal. Reveal has been rated as one of the highest performing embedded analytics solutions on the market based on customer satisfaction ratings. That shouldn’t necessarily be a bad thing, especially if the pricing you get fits your budget.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JUNE 22, 2022

In-app help is an effective way for customer onboarding , and it has a lot of benefits. It helps you reduce the workload on your customer service team, improve the in-app support experience, boost customer satisfaction and drive adoption. As a result, users find it intuitive and it boosts engagement.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

OCTOBER 18, 2021

Such a trend gives SaaS providers a chance for sustainable development and fast growth. There are few ways to improve user activation rate , and one of them is helping them reach activation points through behavioral and personalized onboardings. Check our article to find out the other four unique ways to improve user activation.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Onboarding KPIs 86

Userpilot

AUGUST 31, 2023

In this article, we'll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Path comparison in Heap. You only have purchasing-related events and conversion analytics templates by default.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Usersnap

JANUARY 31, 2019

Usersnap is a go-to tool for Digital Marketing Agencies who are looking to incorporate customer feedback into their products and services. Customer feedback is crucial in the development and promotion of products. Easily integrate customer experience design tools in your daily work and increase your customer satisfaction.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

The Product Coalition

APRIL 8, 2021

For the purpose of this article, a <new thing> request refers to something the product team has been asked to do by a senior stakeholder and it requires considerable effort to action. They are accountable to the board and shareholders for customer satisfaction, profitability and the ongoing success of the business.

Product Research 115

Product Research Customer Experience Feedback Software Management 115

Userpilot

SEPTEMBER 30, 2022

This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. High churn rates are a sign of unmet customer needs.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 80

The Product Coalition

MARCH 27, 2018

Build a feedback loop This helps to gauge customer satisfaction and generates data for improving your machine learning model Monitor For errors, technical glitches and prediction accuracy Get creative! ML is a creative process, and Product Managers can add value This article covers steps 4 through 6. Let’s get right to it!

Artificial Inteligence 60

Artificial Inteligence Product Research User Testing Framework 60

Userpilot

JUNE 2, 2022

That’s because customers understand your product more than anyone else and their demand drives revenue. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? When users feel part of your process, they’re more likely to contribute.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

The Product Coalition

MAY 14, 2018

He or she leads the cross-functional team who are all involved in the product’s design, development and launch. He writes about what makes a good product manager in this Medium article, including a very apt comparison to a Sherpa: “I’ve heard the role of the product manager compared to that of a Sherpa.

UX 68

UX User Testing Product Research Research Software 68

Userpilot

AUGUST 2, 2022

In this article, I’ll uncover everything you need to know about automated surveys, including the proper techniques and tools. An automated survey is a feedback form automatically sent to users when they perform a specific action. On the other hand, an automated survey process promises consistent and reliable customer insights.

Feedback Software 89

Feedback Software Research Software Analytic Tools Product Research 89

Userpilot

APRIL 20, 2021

When it comes to software products, we must rely on user analytics. In this article, we’ll go over how you can translate user analytics into growth opportunities for your product, so you can start leveraging that data right away. What is user journey analytics? Table of Contents. Microsurvey example.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

NOVEMBER 30, 2021

That’s over $10,500 needed upfront to have access to more custom events and segments, something that is unlimited in every Userpilot plan ! ( For more info on Appcues vs Userpilot, we’ve created a quick comparison page here ). Next, you’ll face very limited customization in their builder. Set Up & Ease of Use.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Agile Velocity

JUNE 4, 2020

My previous post focused on the Harvard Business Review (HBR) article “The Agile C-Suite” 1. . That is largely due to how the Agile movement got started and where the vast majority of emphasis has been over the years–on IT and/or Software Development teams. Focusing on the Customer is a key pillar of Agile.

Agile 52

Agile Reporting Tools Feedback Software Software Review 52