The Product Coalition

AUGUST 31, 2022

This is the first of several product management articles I will be writing until I successfully break into product management. Photo created with the help of canva I just completed a course at Product School, “Product Analytics Micro-Certification (PAC)™,” To commemorate this moment, I decided to write about product analytics in general.

Analytic Tools 107

Analytic Tools Data Visualization Certifications Product Management 107

Product Talk

DECEMBER 21, 2022

Hope Gurion: Another challenge that impacts teams when they have outcomes that are challenging to work on is when they’re just focusing on a sentiment metric like customer satisfaction or NPS—which is even worse, because it’s a lagging customer sentiment metric. Explore all the Product Talk Academy courses here.

Product Research 230

Product Research User Testing Customer Satisfaction Customer Experience 230

Product Management University

APRIL 10, 2023

Here’s a great article that explains the differences and similarities between machine learning and artificial intelligence. AI would be making decisions based on the factors above while considering all other relevant factors like the current backlog, sprint plans and economies of scale for development teams. Keep dreaming!

Artificial Inteligence 147

Artificial Inteligence Product Management Product Manager Management 147

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process. If so, you’re in the right place!

User Testing 93

User Testing Product Research Research Software Feedback Software 93

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. A UX strategy is a plan that guides product design and development. Book the demo! What is a UX strategy?

Research Software 84

Research Software Analytic Tools Feedback Software User Testing 84

Userpilot

SEPTEMBER 23, 2022

Curious about the Customer Happiness Index (CHI) and how it affects your growth? This article will answer your questions. The Customer Happiness Index literally measures happiness at different stages of the customer journey. The Customer Happiness Index isn’t the same as customer satisfaction.

Feedback Software 76

Feedback Software Analytic Tools Customer Experience User Testing 76

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. This requires product managers to maintain a well-organized, streamlined process of product development. Let’s get started! Let’s start with defining the long term goals.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

MARCH 5, 2024

You cannot go a full week without seeing an article proclaiming Agile is dead or describing how we need to think in a “post-Agile” world. Value People Over Process A core principle of agility is delivering value to users more quickly while adapting to real-world conditions. Technology development is cognitive work.

Agile 106

Agile Data Visualization Research Software Reporting Tools 106

Userpilot

JANUARY 14, 2023

These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Successful SaaS products satisfy user needs and realize organizational business goals. Continuous product discovery is necessary to keep up with the changes in user and market needs.

Feedback Software 91

Feedback Software Research Software Product Research User Testing 91

freshtrax

MARCH 25, 2024

This has enabled retailers to gain a new competitive advantage by improving the customer experience and increasing operational efficiency. This article introduces the latest retail tech deployments at major U.S. The system is also much more efficient than conventional manual operations, increasing customer satisfaction.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

The Product Coalition

JULY 29, 2022

Yes, that is what we are going to do in this article. ML is a vast theme and given it has a well-entailed technological aspect and of course, a wide spectrum of industrial benefits, we will cover the topics that are required to have a good grasp of it including its many advantages.

Artificial Inteligence 176

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 176

Userpilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. It will help you understand whether your onboarding flow adds value to customers.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 87

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Education 95

The Product Coalition

FEBRUARY 12, 2019

Well, for those who are unsure about what Agile Product Development means, this post will refresh their memory first. Indeed, it has been a while since Agile was first popularized by a manifesto from product developers. The true question is: is Agile product development right for your team? Well, the answer is, it depends.

Agile 61

Agile User Testing Development Analytic Tools 61

Userpilot

JULY 27, 2021

Passives might be the best candidates your success team should reach to and drive customer expansion. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

OCTOBER 6, 2022

These are just a few questions we’re answering in the article. Data product management is the discipline of collecting and analyzing data to develop and improve products. One processes the data while the other uses data to develop solutions that meet user needs. mapping user personas and customer profiles.

Data Visualization 91

Data Visualization Customer Feedback Analytic Tools User Testing 91

Userpilot

FEBRUARY 9, 2023

Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

Data Visualization 89

Data Visualization Analytic Tools Customer Feedback Customer Experience 89

Userpilot

JULY 20, 2022

The article explains what Quality Function Deployment is and explores its benefits and rationale. It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Thanks to QDF you can build products that meet user expectations and decrease the development time and cost.

User Testing 96

User Testing Feedback Software Customer Feedback Customer Experience 96

The Product Coalition

JUNE 28, 2022

Other businesses are constantly looking for a competitive advantage above your own, with new developments arising every second to put the success of your product firmly in jeopardy. Develop Your Strategy Once you have identified the issue, you need to evaluate the most efficient solution to the problem.

User Testing 114

User Testing Market Research Product Research Research Software 114

Userpilot

APRIL 11, 2023

If customers are the lifeblood of any business, then customer retention is the glue that holds it all together. However, the average customer retention rate by industry varies wildly. CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization User Testing 94

Usersnap

SEPTEMBER 29, 2023

From regular users and dedicated internal teams to those high-stakes stakeholders, everyone’s got an opinion. A customer’s feedback on user experience might carry more weight than a developer’s take on the same issue. On the other hand, developers get down to the nitty-gritty technical aspects.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

AUGUST 24, 2022

Do you have a solid customer enablement strategy that empowers customers and turns them into power users? Customer enablement can be the key to driving user satisfaction, retention , and loyalty. Customer enablement best practices for SaaS companies. Training the team on industry best practices.

Feedback Software 81

Feedback Software User Testing Customer Experience Customer Feedback 81

The Product Coalition

DECEMBER 19, 2019

Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. What is customer experience? Customer experience represents all of the interactions between a client and a company.

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Measure customer satisfaction.

Feedback Software 71

Feedback Software Analytic Tools Customer Feedback User Testing 71

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. It involves market research, goal setting, and the development of your go-to-market strategy.

Product launches 98

Product launches Product Research Data Visualization Research Software 98

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Develop a product that meets customer needs and expectations. Train the customer support team on the product and give them time to develop support resources. Do you even need a product launch checklist?

Product launches 84

Product launches User Testing Product Research Analytic Tools 84

Usersnap

OCTOBER 21, 2021

That said, there’s a lot more involved and that’s what we’re going to cover in this article. Netflix customer survey example. What Do You Ask in a Customer Survey? What Does a Customer Survey Do? How to Collect Feedback from Customer Surveys? What Does a Customer Survey Do?

Product Research 93

Product Research Feedback Software User Testing Research Software 93

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. In this article, we’ll cover: What NPS is and why it’s important to track.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

JANUARY 14, 2022

In-app guides offer valuable self-service support , so customers don’t have to wait to solve repetitive issues. NPS surveys help you collect both qualitative and quantitative feedback on user satisfaction and loyalty. What is user engagement analytics? We’ll discuss it in detail later in this article.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Feedback 90

The Product HQ

APRIL 20, 2024

We also wrote about how we might quantitatively / qualitatively measure the ROI of rolling out product development of this feature and what would determine feature success. It’s a great experience to develop product management skills and work with people of different backgrounds to ship a product on a deadline.

Customer Experience 52

Customer Experience Product Management Product Manager Research Software 52

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. Courses (mostly for complex tools). Sounds ridiculous? Don’t take our word for it.

Analytic Tools 92

Analytic Tools Feedback Software Customer Communications Data Visualization 92

Gainsight

JUNE 21, 2022

That is one of the key reasons the Index showed that 95% of B2B companies of all sizes prioritize customer success. When the Customer Success team or organization has cultivated a relationship of trust and developed a mature customer who finds value in your product, the customer will be open to gaining more from their partnership with you.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

NOVEMBER 28, 2022

So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. This article takes a deep look at interactive guides. The traditional self-service solution is to build a knowledge base users can access when confused.

Feedback Software 92

Feedback Software Customer Experience Analytic Tools Embedded Analytics 92

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. What do successful companies do to drive growth ?

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

JUNE 20, 2023

This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. TL;DR User trust is a form of faith users have that your product or service will match their needs without compromise. But it doesn’t stop there!

User Testing 89

User Testing Customer Feedback Customer Experience UX 89

Usersnap

DECEMBER 1, 2021

Often shortened to VoC, voice of customer, or voice of the customer, is a method of market research that paints a picture of your customer’s experience with your website or product. Listening to the voice of the customer is the best way to address each of these areas. Existing Customer Retention.

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91