Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability. Of course, that’s not the end.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

MAY 17, 2024

This article covers the key types of gamification and real-life examples to inspire you. Ready to create gamified experiences across different stages of the user journey? Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is gamification?

Customer Experience 52

Customer Experience UX Onboarding KPIs Data Visualization 52

Userpilot

DECEMBER 22, 2022

In this article, we’re going to cover the key types of onboarding metrics to help you understand, build and refine an effective onboarding flow for your customers. User onboarding is a complex and multi-faceted process designed to drive customer success and help your users experience value from your product as soon as possible.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

The Product Coalition

JULY 29, 2022

Yes, that is what we are going to do in this article. ML is a vast theme and given it has a well-entailed technological aspect and of course, a wide spectrum of industrial benefits, we will cover the topics that are required to have a good grasp of it including its many advantages. billion U.S. dollars to almost 126 billion U.S.

Artificial Inteligence 175

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 175

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Measure customer satisfaction.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

JANUARY 14, 2022

Other engagement metrics like retention rate , churn rate , NPS score , feature usage , and activation rate are required to understand your users better. Personalized onboarding for each customer segment creates meaningful user experiences and helps users reach their goals. What is user engagement analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. This article examines the concept of trust in UX design and its importance. What is user trust? Why is user trust important in UX?

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

Userpilot

AUGUST 10, 2023

Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. It gives you a bird’s eye view of overall customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Product Research Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 9, 2023

Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 30, 2022

And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. In this article, we’ll break down the process. There are many clear benefits to introducing a personalized customer experience within your product. Ready to get into it?

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

NOVEMBER 28, 2022

So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. This article takes a deep look at interactive guides. The traditional self-service solution is to build a knowledge base users can access when confused. Reduce customer wait time.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

The Product Coalition

DECEMBER 19, 2019

Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. What is customer experience? What factors shape customer experience?

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

JUNE 30, 2022

In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one. UX survey is one of the most common UX research methods for getting both qualitative and quantitative insights from your users. Improved user experience naturally reduces churn and increases retention.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

OCTOBER 21, 2022

If you're after the answers to the questions, you're up for a treat because that's what we're exploring in the article! Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Got your seat belt on?

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

JULY 25, 2022

That means users can actually find their way around and solve their own problems. High user churn. Of course, you’ll always experience some level of churn. But if you’re seeing a high drop-off of users after activation, it means something is going wrong – and you need to get to the bottom of it.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools User Testing 98

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? The same thing happens to your users. Probably not.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Reporting Tools 101

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. This step is crucial as it enables you to identify any blockers in your path early on and chart a course around them.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Gamify user experience (Facebook).

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Customer focus is a company culture that prioritizes customers over products. Read on to learn more.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Prioritize features with the greatest impact on customer satisfaction Having gathered feature ideas, it’s time to prioritize them to choose those that will have the biggest impact – on your customer and your business.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 3, 2022

Do you wonder why users are not engaging well with your app? This article goes over the most common mistakes when it comes to driving product engagement and provides ways to avoid them. This can be done using a signup flow or welcome screen that collects data from the user and then personalizes the onboarding path for each.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Data Visualization 98

UX Studio

OCTOBER 11, 2022

It’s no longer an option to offer your customers mediocre digital customer experience. They expect a personalized and seamless experience across all your channels. In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important?

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Usersnap

DECEMBER 1, 2021

Often shortened to VoC, voice of customer, or voice of the customer, is a method of market research that paints a picture of your customer’s experience with your website or product. No matter the case, you’ll need to nudge your customers a bit, unless of course your system is fundamentally broken.

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

AUGUST 31, 2022

The Raving Fan Metric (RFM) is used to determine what percentage of users are fans. It’s similar to customer loyalty and can thus be measured through NPS surveys. NPS is short for Net Promoter Score, a standardized metric for measuring customer satisfaction and brand loyalty. They added humor.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

JUNE 17, 2022

Getting customer onboarding automation right should be an important priority for any savvy SaaS owner: you can save time and effort while enhancing customer lifetime value. In this article, we’re going to explore how a customer onboarding process contributes to growth. The key to an effective signup flow?

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), create content, and more.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

APRIL 25, 2022

Put simply, product friction describes anything that causes your users difficulty when using your SaaS. There’s no better way of understanding usability than digging into where friction occurs across the entire user experience. The customer success team knows exactly how to help users overcome challenges in the meantime.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98