Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JULY 27, 2022

The scale of enterprise businesses makes them inherently complex – they rely on a suite of tools tailored for specific workflows. Explore other articles in the series. At Intercom, one of the core beliefs guiding our product is that the old world of siloed companies and their siloed tools is breaking down.

Analytic Tools 205

Analytic Tools Enterprise Customer Communications Data Visualization 205

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. What is customer relationship management?

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Intercom, Inc.

JUNE 23, 2020

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. Customer support is undergoing massive, irreversible change. Once every decade or two, developments in technology trigger monumental changes in an industry.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Userpilot

MAY 15, 2024

These are 2 of the questions we answer in this article. To learn about the 15 best integrations that the Amplitude product analytics platform offers its customers! Appcues is a digital adoption platform offering a two-way integration with Amplitude to sync event data and use Amplitude analytics for user segmentation.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. when retail and in-person customer communication has transformed?—?is

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 221

Product Research Reporting Tools Feedback Software Customer Communications 221

The Product Coalition

NOVEMBER 4, 2019

Dashly Crisp Gist Drift Zendesk There are thousands of platforms that you can choose from to communicate with and engage your customers. We’ve compiled a list of our favorite customer communication platforms that are either fully or partially free. But how do you know which one is the best for your company?

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. What is Help Scout?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

ProductPlan

SEPTEMBER 2, 2022

Product teams carry this burden alone without the help of proper tooling for far too long. Launch Management is a first-of-its-kind tool for product teams that helps you wrangle the chaos of a product launch. We are incredibly excited to show you how you can guarantee launch readiness, all within a single platform.

Reporting Tools 82

Reporting Tools Customer Communications Research Software Marketing 82

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it. Help Center Software exists to solve this problem. Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 92

Feedback Software Customer Experience Analytic Tools Research Software 92

Userpilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.

Analytic Tools 81

Analytic Tools Research Software Customer Communications Data Visualization 81

Intercom, Inc.

MAY 18, 2022

They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information. Unified customer communications platforms, such as Intercom, are key for creating these meaningful engagements for all teams across sales, marketing and support.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Intercom, Inc.

APRIL 13, 2022

We surveyed almost 300 support leaders across a range of industries including software, finance, retail, and education to discover the key trends emerging in the customer support space. The data is revealing: businesses are investing more in measuring the impact of their customer service. Learn, optimize, iterate.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

NOVEMBER 29, 2023

A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from.

Data Visualization 87

Data Visualization Reporting Tools Feedback Software Customer Experience 87

Userpilot

NOVEMBER 3, 2022

Best practices for creating your knowledge base: Know your purpose: Identify the target audience (employees or customers?). Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 88

Analytic Tools Feedback Software Customer Communications Data Visualization 88

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Streamline team communication. Make your job easier with the right tools. Delight customers. What is customer retention?

Feedback Software 80

Feedback Software Data Visualization Customer Communications Customer Experience 80

Userpilot

MAY 29, 2024

Read the article to learn how 7 well-known SaaS businesses skyrocketed their activation and adoption rates. Userpilot leverages its own tool for onboarding. Userpilot Userpilot is a product growth platform. is a chat-based customer support platform. Groupize Groupize is a meetings management platform.

Customer Feedback 92

Customer Feedback Analytic Tools Feedback Software Customer Experience 92

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Are you all caught up?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Userpilot

AUGUST 30, 2023

Let’s go over what you can do today to automate customer service processes. TL;DR Automated customer service involves using software to assist users automatically without manual human work. And it helps you streamline your customer service team workflows, communications, and proactive help.

Customer Experience 81

Customer Experience Feedback Software User Testing Analytic Tools 81

Userpilot

AUGUST 7, 2023

Instead of forcing your customers to choose a channel, this strategy enables you to engage with customers regardless of their preferred engagement channel , thus enhancing their experience and encouraging brand loyalty. In this article, we’ll examine the omnichannel customer engagement strategy in detail.

Analytic Tools 82

Analytic Tools Research Software Customer Experience Customer Feedback 82

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. Solutions like Userpilot, Hotjar, and Drip are all highly beneficial when building out a customer engagement strategy.

Analytic Tools 70

Analytic Tools Feedback Software User Testing Customer Experience 70

freshtrax

FEBRUARY 9, 2024

More than just a technological tool, this evolution is having a profound impact on marketing approaches and brand storytelling. Generative AI is redefining brand identity and adding a new dimension to customer relationship building. The rapid evolution of generative AI is revolutionizing branding strategies.

Generative AI 59

Generative AI Branding Customer Communications Strategy 59

Userpilot

NOVEMBER 2, 2022

There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. You don’t have to worry though, there is a solution! All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.

Artificial Inteligence 90

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 90

Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy!

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Customer Experience 84

Alchemer Mobile

SEPTEMBER 3, 2021

This happens when a customer deletes your app or leaves a negative review in the app store. Either way, it’s a negative experience for both the brand and the customer, with no easily solvable solution. The customer can’t reach you in-app. Providing a way for customers to reach you in-app mitigates this risk.

Feedback Software 227

Feedback Software Messaging Customer Communications User Testing 227

Alchemer Mobile

FEBRUARY 17, 2021

When you start listening to your customers, you can better identify at-risk customers before they churn. Keeping a pulse on the voice of the customer allows you to better predict behaviors before they happen, and therefore intervene before it’s too late. Utilize emotion for customization and personalization.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264