Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. Look at the Big Picture.

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Userpilot

AUGUST 31, 2023

In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Setting up a funnel analytics dashboard in GA4 is similar to Heap in terms of setting up steps.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

DECEMBER 31, 2022

to bring in customers. This article will help you understand product conversion and boost your business with it. Product conversion is when users perform a desired action on a product or website, such as subscribing or using a specific feature. Customer journey analytics with Userpilot. What is product conversion in SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

OCTOBER 7, 2021

Or, if you want a faster way to get up to speed, you can read articles like this one ??. When you first sign up for a Pendo trial account, the interface asks you whether you initially want to explore Guides, Behavior Analytics , or Dashboards. As you may have guessed, this article will focus on the Guides feature first and foremost.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Collect customer feedback and act on it. NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

AUGUST 31, 2023

In this article, we'll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Setting up a funnel analytics dashboard in GA4 is similar to Heap in terms of setting up steps.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

JUNE 8, 2023

It encompasses a wealth of data like user actions, feature usage, and beyond. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. TL;DR Event data refers to customer-generated information that indicates specific customer activities.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Chameleon vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 14, 2021

Userpilot is a Product Growth Platform that helps SaaS businesses to build new user onboarding, secondary onboarding, contextual hints, onboarding checklists, without writing a line of code. Userpilot can be set up in minutes by downloading a Chrome extension and pasting one line of java script code into your app. Conclusion.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Usersnap

JULY 18, 2022

The types of floating action buttons, as well as what they are and how they help digital products get closer to customers and help them (not just for customer feedback), is the topic of this article. ?? You’ll see it in the dashboard. Users can then navigate what their next steps are going to be easily and effectively.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Userpilot

MAY 17, 2024

Sprout Social — Best customer feedback tool for brand monitoring. Userpilot helps product teams collect user feedback and act on it boost customer satisfaction. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a product feedback tool?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Mixpanel analytical dashboard. Mailchimp email dashboard. Shopify dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

JANUARY 16, 2023

This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Customer reviews.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

AUGUST 22, 2023

Both analytics types leverage data to increase conversion, drive product usage, and create better user experiences, but there are a few key differences. This article shows how they differ and lists some of the best product and marketing analytics tools. Product analytics focuses on the later stages of the user journey.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Customer Experience 95

Userpilot

JANUARY 16, 2023

As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature. Customer satisfaction score (CSAT). Customer satisfaction score (CSAT).

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

eG Innovations

JULY 26, 2022

Real user monitoring is a great fit for monitoring full-stack microservices applications and is the ideal starting point for answering the key IT performance monitoring question: “Why is my application slow?” ” This article is not just for SREs or IT support. Ensuring a great user experience is a team sport.

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Customer Experience 64

Intercom, Inc.

APRIL 13, 2022

Support teams are keeping a close eye on numbers that directly impact the customer experience and key performance indicators (KPIs) that influence the bottom line. “The average CSAT has increased 14% this year to 89%” A significant 10% more teams now track Customer Satisfaction Score (CSAT) than last year.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

MAY 12, 2024

You need more survey templates and better survey analytics : Userpilot surpasses Product Fruits by offering more survey templates for user experience improvement, product research, customer satisfaction, and sales attribution. The best part is that the articles are automatically added to your in-app knowledge base.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs UserGuiding debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 11, 2024

Looking for an effective user analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your user analytics needs. Types of analytics dashboards available in Userpilot currently.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Usersnap

JANUARY 20, 2023

To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service. Informational self-service tools allow customers to handle customer support inquiries independently. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MARCH 18, 2021

This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in! From here, customers can reach their “Aha! Source-userpilot.com.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

MARCH 11, 2024

Looking for an effective user engagement analysis tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your user engagement analysis needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

MARCH 16, 2024

All analytics are only calculated and refreshed once every 10 minutes, so you’ll need to wait for dashboards to be updated before checking metrics. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. Lots and lots of it. Our brains eat them up.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer experience tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your Customer experience needs. Checklist completion.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

MAY 4, 2023

Appcues dashboard Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. Collect user feedback with short surveys built on top of modals: add numerical scale, open-ended questions, or radio button questions. To see it in action, schedule a demo today. Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 11, 2024

In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your SaaS reporting needs. Built-in analytics dashboard for tracking the performance of in-app experiences (i.e., Offer a wide range of analytics dashboards like trends, paths, funnels , etc.,

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 11, 2024

In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Customer segmentation – so you can segment your customers based on their tendency to churn, behavior, preferences, allowing for personalized outreach and focused initiatives for each group.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your In-app messaging needs. Localization : Self-service support can be tricky if your product has a multilingual user base, but UserGuiding does have localization features that can help with that.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 30, 2023

Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Whatfix offers a well-made product that allows you to create user flows, knowledge bases , and task lists to get new users engaged and learning. Try the best tool for user onboarding for FREE!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 11, 2024

In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your SaaS analytics needs. Self-service analytics : A user-friendly drag-and-drop interface and a variety of pre-configured dashboard templates will drive your teams to thrive on autonomy and reduce reliance on IT.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 11, 2024

In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your event tracking needs. Funnels display a series of stages in a user journey and how many users progress from one stage to the next—for example, from download to sign up and purchase.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

NOVEMBER 26, 2023

Custom Themes : Pendo’s themes let you create multiple palettes and ensure that any in-app materials published align with your existing brand palette (however, you can only create/customize themes after you’ve installed the Pendo snippet). Data Lag : Pendo’s analytics dashboards only update once per hour.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Embedded Analytics 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. The feature that triggers personalized modules for different user segments – helping users to find relevant information quickly.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MARCH 11, 2024

Looking for an effective user behavior analysis tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your user behavior analysis needs. You can then use these segments as filters/triggers.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective interactive user guides tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your interactive user guides needs. Checklist completion.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52