UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. UX research is an integral component in creating user-centric products.

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The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. Yes, that is what we are going to do in this article. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article.

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Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

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The Product Coalition

AUGUST 7, 2023

These AI APIs allow customers to easily integrate advanced analytics and predictions into their applications without needing to develop complex machine learning models themselves. This article examines potential north star metrics for this AI API SaaS business, evaluating usage and growth metrics to track customer engagement.

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UX Planet

FEBRUARY 1, 2024

Developing applications that cater to this large market can have a widespread positive impact. Mobile applications can provide a convenient and accessible platform for users to manage their finances. Developing applications that cater to the unique needs of small businesses can contribute to their growth and long-term sustainability.

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Userpilot

AUGUST 29, 2022

In this article, we’re going to dig deep into a range of product adoption tools available on the market. Any tool you consider should offer a range of in-app messaging options , powerful analytics to understand user behavior , integrations, and in-app support. Userpilot is a powerful, enterprise-level tool. Out of the box.

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Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. ” and “Meh” faster than you can say “customer satisfaction.” What are Customer Insights AI?

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Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Number of Active Users (DAU or MAU). Customer Lifetime Value (CLV).

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Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? Well, it’s actually a pinnacle of user retention and customer experience! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues.

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Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.

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Userpilot

SEPTEMBER 28, 2022

In this article, we’ll discuss 10 product management metrics that you can’t do without. Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. Customer Acquisition Cost (CAC). Customer Lifetime Value (CLV).

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Userpilot

FEBRUARY 26, 2024

Looking for an effective customer experience tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer experience needs. You’ll also get a custom service-level agreement (SLA).

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Userpilot

MARCH 17, 2022

But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage. It helps users get support faster which in turn, improves customer satisfaction.

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Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. What do successful companies do to drive growth ?

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Userpilot

FEBRUARY 26, 2024

Looking for an effective user engagement analysis tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your user engagement analysis needs.

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The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. But an effective roadmap will also serve as a project management tool in two main ways: a.

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eG Innovations

JULY 26, 2022

Real user monitoring is a great fit for monitoring full-stack microservices applications and is the ideal starting point for answering the key IT performance monitoring question: “Why is my application slow?” ” This article is not just for SREs or IT support. Ensuring a great user experience is a team sport.

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Userpilot

JUNE 29, 2023

TL;DR User documentation describes any kind of helpful material intended for the user of a product. There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. The best way is to reach out to users in-app.

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Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

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Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

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Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Read on to find out!

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The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. FBLs help keep you close to your customer.

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Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

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Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your digital adoption needs. Users on the Growth or Enterprise plan can add an unlimited number of tags and use events to trigger in-app flows.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your feature adoption needs. Users on the Growth or Enterprise plan can add an unlimited number of tags and use events to trigger in-app flows.

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Split

JULY 27, 2023

Feature toggle solutions are becoming increasingly popular among developers and product teams. In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs. Another advantage is cost savings.

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Userpilot

JULY 11, 2022

The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! That’s how you win loyal customers. Develop strong relationships with customers and make their voices heard.

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Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. The feature that triggers personalized modules for different user segments – helping users to find relevant information quickly.

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Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Best for large enterprises.

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Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

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Usersnap

JANUARY 20, 2023

To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service. They aim to foster an environment where your team can easily collaborate, respond to customer feedback , and utilize a single platform in place of multiple applications.

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Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

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Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your event tracking needs. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Source: G2.

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Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Sales-Led Go-To-Market Strategy A sales-led go-to-market SaaS strategy lets your Sales and Customer Success teams shine.

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Userpilot

OCTOBER 30, 2022

In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. Customer analytics is the systematic process of collecting customer data and analyzing them to make well-informed decisions. Understand the logic behind customer behavior.

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Userpilot

OCTOBER 25, 2022

Whatfix and Chameleon are good solutions for enterprises that look for a 2-in-1 solution for customer engagement *and* employee onboarding. Its users also complain about the tools’ instability. Wondering why you even need a customer engagement tool? Must have features of good customer engagement tools.

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