TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

Feedback Software 81

Feedback Software Analytic Tools Research Software Data Visualization 81

Userpilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

Feedback Software 77

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 77

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Intercom, Inc.

OCTOBER 1, 2022

A community forum where customers come together to share their experiences, ask questions, and document solutions to common problems. A robust community forum will also have customer ambassadors roles that recognize individuals who have invested a lot of time into helping others and promoting new ways of using the brand’s products.

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Userpilot

JANUARY 20, 2024

This is the main question we explore in this article. This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention. Document the RCA process Proper documentation is vital for effective root cause analysis, especially in complex SaaS products.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

UX Planet

JANUARY 18, 2024

It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. In any project, the user experience is paramount, and evolving this experience hinges on robust UX research. This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies.

Data Visualization 97

Data Visualization User Testing Research Software Product Research 97

Userpilot

JANUARY 12, 2023

When your customers have a question, they expect a fast response. After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. Improve customer satisfaction. Case studies.

Embedded Analytics 84

Embedded Analytics Customer Experience Customer Satisfaction Software Review 84

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. Finally, your growth strategy should identify all essential tools, allow for task automation, and define a strategy for improving the customer’s lifetime value. So, be data-driven, customer-centric, and flexible.

Feedback Software 91

Feedback Software Research Software Analytic Tools Product Research 91

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. Let’s start! in the resource center.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Product Research 74

Userpilot

NOVEMBER 3, 2022

Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. An internal knowledge base contains the following information: Process documents.

Analytic Tools 92

Analytic Tools Feedback Software Customer Communications Data Visualization 92

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Whether it’s increased delivery speed, improved customer satisfaction, or higher employee engagement.

Agile 59

Agile Data Visualization Feedback Software Reporting Tools 59

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Usability vs User Experience.

User Testing 76

User Testing Product Research Customer Experience User Experience 76

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 95

Customer Feedback Feedback Software Customer Experience User Testing 95

Intercom, Inc.

APRIL 7, 2020

We’ve sent email announcements for all of the new features we’ve released during COVID-19 to help our users and been able to link to all of the relevant articles to give more detail and point them toward our support centre.”. In fact, 37% of teams have posted additional help articles since the global crisis began.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

SEPTEMBER 19, 2023

Self Service Support empowers users to find solutions to their problems without contacting customer service, saving both time and resources. It enhances user satisfaction by providing immediate assistance and can significantly reduce support costs. Why is Self Service Support important?

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52

Userpilot

OCTOBER 9, 2023

This article provides the guide you need. TL;DR A pilot is a test release of a product or feature to a select group of users, designed to gather feedback and validate assumptions. Whether you had a desired outcome or not, document the lessons learned and make changes moving forward.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Trigger contextual tooltips with Userpilot.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Customer Experience 83

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Provide shortcuts to aid the efficiency of expert users.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

NOVEMBER 16, 2022

A good customer onboarding strategy gets users to the Aha! It proceeds to build an emotional bond with the user that results in user satisfaction , retention and increased customer lifetime value. What is the customer onboarding process? Customer onboarding completion rate. Userpilot webinar.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 103

Feedback Software Customer Feedback Customer Experience User Testing 103

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

Customer Satisfaction 95

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 95

Userpilot

JULY 21, 2022

A customer service model is your blueprint on how you should assist customers when they face an obstacle (a bug, complex feature, incompatibilities, etc.). It mainly involves solving customer issues through in-app training, calls, emails, videos, articles, chatbots, and more. Documentation. More retention.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

MARCH 17, 2023

These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool.

Data Visualization 92

Data Visualization Customer Feedback User Friction User Testing 92

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), ChatGPT creates user stories for features in a PRD.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Why it’s important to measure it. How to calculate it. How to reduce it.

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs User Testing 90

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. Track customer satisfaction metrics.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience User Testing 94

Userpilot

APRIL 10, 2023

That’s what we discuss in the article. Dropbox Dropbox is a popular cloud-based storage platform that allows users to store, share, and access files and documents from anywhere. The free Dropbox plan allows users to store and share up to 2GB of data. Could freemium work for your SaaS business?

Feedback Software 77

Feedback Software Analytic Tools User Testing Strategy 77

Under 10 Consulting

SEPTEMBER 18, 2020

Link goes to the McKinsey article]. How many did you complete and how many are documented? . Customer satisfaction for new features. Documented on-boarding process. Adoption of latest release by existing customers. New customers acquired. Existing customers who didn’t renew (ie., Activities.

Technical Review 107

Technical Review Research Software Product Research User Testing 107

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. It gives you a bird’s eye view of overall customer satisfaction and loyalty.

Feedback Software 89

Feedback Software Product Research Onboarding KPIs User Testing 89

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What makes a knowledge base great?

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90

The Product Coalition

JANUARY 27, 2022

The article will help you define the difference between waterfall and agile to know which one is better for your project. Software project managers deal with long product development cycles and keep changing priorities that disrupt the custom software development process. Waterfall and agile: A smart method or bad solution?

Reporting Tools 126

Reporting Tools Feedback Software Agile User Testing 126

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. To improve your company valuation, reduce churn by optimizing the customer journey , use feedback to improve customer experience, optimize your pricing strategy, focus on account expansion , and leverage product virality for customer acquisition.

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation.

Feedback Software 84

Feedback Software Reporting Tools Customer Experience Data Visualization 84

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Then you are in the right place!

Product Research 76

Product Research Onboarding KPIs Customer Experience Data Visualization 76