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The ultimate customer support tech stack for 2022

Intercom, Inc.

Download The Ultimate Modern Support Tech Stack guide. The anatomy of a modern customer support tech stack . Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention.

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Heap vs Google Analytics: Which Analytics Tool Is Better?

Userpilot

In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Heap offers relatively simple installation via a code snippet for auto-collecting events. What is Heap?

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Your Ultimate Guide to Agile Transformation

Agile Velocity

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. To learn more transformation pitfalls and how to avoid them, download our free white paper, 8 Common Pitfalls of An Agile Transformation.

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Understanding the B2B2C Business Model – Learning from POM’s Success

Usersnap

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

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Customer Experience Automation in SaaS [Best Tools Included]

Userpilot

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation.

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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Heap vs Google Analytics: Which Analytics Tool Is Better?

Userpilot

In this article, we'll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Heap offers relatively simple installation via a code snippet for auto-collecting events. What is Heap?