UX Studio

JULY 27, 2022

Establish your dedicated team or reach out to a UX design agency. Launch the redesign process with the UX design team. Ideate the solutions and create a user journey. Luckily, you can always hire a UX agency like UX studio. And a UX Trends Survey found that ?? Look for inspiration and directions.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

Userzoom

APRIL 4, 2018

3) Accessibility is *just* about following the Web Content Accessibility Guidelines (WCAG). The Web Content Accessibility Guidelines, or WCAG 2.1 , are a useful benchmark for assessing the accessibility of a website and have a lot of excellent guidance to offer on web accessibility. Usability and UX.

Data Visualization 96

Data Visualization User Testing Reporting Tools Customer Experience 96

Userpilot

JANUARY 14, 2023

As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. This article examines what customer education is and why it’s important. It also highlights successful customer education programs to guide your customer education strategy.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. To answer all your questions, we have written this article. Why is a renewal playbook necessary for a customer success manager? Userpilot resource center.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Collect customer feedback and act on it. NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Modus Create

SEPTEMBER 1, 2021

Usability testing , also called user experience testing, measures the overall user satisfaction of a website/app, focusing primarily on user interface interactions and successful completion of tasks. WCAG recommends meeting the A and AA level guidelines, plus as many AAA guidelines as possible. References.

User Testing 52

User Testing Feedback Software Product Research Testing 52

The Product Coalition

MAY 22, 2019

In this article I’ll go over some of the most common issues I see with OKRs and ways to address them. Using Non-SMART OKRs Management guru Peter Drucker defined SMART goals in the 1950s, but it’s still a very valid guideline today. PM, dev, UX, should create the draft and then share with the team for review. Measurable?—?all

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Folding Burritos

DECEMBER 4, 2019

You’ve likely worked on new features, bug fixes, minor UX improvements, perhaps tackled some technical debt, and so on. . Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Every release or sprint can use it as a guideline. How about Bug X vs Feature C ?

Research Software 585

Research Software Customer Experience Product Research User Testing 585

Userpilot

SEPTEMBER 5, 2023

So let’s explore deeply how to collect data, design a customer journey, and create a customer experience roadmap that will help you improve product adoption. There are four steps to create a customer experience roadmap: Collect data. What is a customer experience (CX) roadmap? Segmenting disengaged users with Userpilot.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

UX Studio

APRIL 5, 2024

In this article, we will examine the complexities of prompting and how AI writing tools can simplify the process. We will share our experience with AI writing tools that help users generate high-quality content by creating complex prompts in the background. To learn more about AI and UX writing , check out our article on this topic.

Research Software 49

Research Software Feedback Software Data Visualization Generative AI 49

Userpilot

MARCH 18, 2021

This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in! TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. In this article, we’ll cover: What NPS is and why it’s important to track.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JANUARY 10, 2022

The 7 essential customer success KPIs that will help you retain loyal customers, regardless of your industry/product are: customer health score , customer satisfaction rate, churn rate , customer lifetime value, retention cost, Net Promoter Score , and expansion revenue. Customer health score.

Feedback Software 105

Feedback Software Analytic Tools Customer Experience User Testing 105

Userpilot

DECEMBER 19, 2022

Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy. This article breaks down all there is to know about customer retention and how to calculate your customer retention rate.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

UX Studio

SEPTEMBER 16, 2019

Whether you have a question about the product that you are offering, about its features or just simply want your customers opinion about something, most likely you will create a survey. In this article I will talk about survey design best practices and how to design a survey that will bring you useful results. A Clear objective.

Product Research 71

Product Research User Testing Data Visualization Customer Feedback 71

Business of Software Conference

JANUARY 28, 2019

There’s a few rules or guidelines and I promised not to rant this year, I will just chat to share some thoughts with you and the first of those is that if you have a habit of feeling that your sales are a bit broken or not quite working or functioning, the first and most important rule is to be really aware of sales experts!

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Userpilot

OCTOBER 25, 2022

These platforms are either hosted in-app or on company websites and aren’t just limited to customer service—many companies use them to automate HR processes as well. Our focus in this article is on using self-service resources to provide excellent customer service. Don’t add excess creativity and complicate the whole UX design.

Data Visualization 98

Data Visualization Analytic Tools Customer Communications Customer Experience 98

Userpilot

DECEMBER 22, 2023

In this article, we explore: What is research democratization Its benefits and downsides Different levels of UX research democratization How to implement democratization initiatives, and Best practices. In short, this approach ensures that every team, from product to marketing , has direct access to user insights.

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105