Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

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Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Build your dashboard or use a template.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Product Innovation Educators

JULY 22, 2024

Example: Imagine you’re designing a new dashboard for a fintech app. Example: For our dashboard, we might ask, “How might we create a dashboard that helps analysts quickly spot trends and take action?” Example: Imagine you’re designing a new dashboard for a fintech app. Big difference, right?

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User Testing Data Visualization Research Software Feedback Software 301

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Why does your team need a CS dashboard?

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

DECEMBER 31, 2024

Custom dashboards to track key metrics at a glance. Pendo The dashboard on Pendo. Additional reports: You get a built-in Product Engagement Score dashboard. Lack of templates: There arent many ready-to-use dashboards or templates to get started quickly. UserGuiding dashboard. for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 17, 2024

Analytics dashboards are visualization tools that give you an overview of key metrics. In this article, we’ll discuss 10 analytics dashboard examples. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Book a demo to learn more.

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Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Reporting and dashboards for outcome tracking. Reporting and dashboards for keeping a real-time pulse on customer sentiment. Reporting and dashboards.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 24, 2021

These valuable insights empower support teams to provide better support around common queries or increase the personalization of self-serve support through targeted articles or Resolution Bot answers. With custom reports, now you can track industry-standard metrics beyond pre-built dashboards. No problem.

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Data Visualization Reporting Tools User Testing Customer Experience 243

Userpilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. Well, you can easily track the metrics from one of Userpilot’s analytics dashboards.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

OCTOBER 31, 2024

In this article, we’ll talk about: What product analytics is and why you need a solid strategy. Creating an expansion revenue dashboard with Userpilot without coding. While “use data to drive decision-making” sounds obvious, there’s a HUGE gap between saying it and doing it well.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Roman Pichler

APRIL 13, 2021

What’s more, every product goal should be aligned with the user and business goals in the product strategy, as I explain in more detail in my article “ Product Goals in Scrum.”. A product goal is a specific and measurable benefit or outcome your product should achieve, typically in the next two to three months. Think of driving a car.

Feedback Software 284

Feedback Software Data Visualization Analytic Tools Research Software 284

Folding Burritos

FEBRUARY 22, 2016

This figure summarizes the entire approach and I go into the details over the rest of the article. I think a data visualization dashboard would be great as a first screen in the back-office.”. Because I read this article on Gizmodo that said that our core demographic no longer uses email. Why do you think that?

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Analytic Tools Reporting Tools Data Visualization User Testing 322

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. I hope this article helps you understand the various aspects of the role in order to be a successful Product Manager. In case of co-located teams, physical standups are preferred.

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Technical Review Product Manager Product Management Research Software 398

Intercom, Inc.

JUNE 13, 2022

To explore our new reporting capabilities, check out our help center article here. To learn more, check out our help center article. Learn how to get started in this help centre article. As a part of the program your teams will receive access to a free weekly dashboard of de-anonymized companies visiting your website.

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Data Visualization Product Research Reporting Tools Feedback Software 197

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Mind the Product

FEBRUARY 20, 2020

Consider this article a requirements document: it’s structured into several user stories from the perspective of a hiring manager, for a product manager role. Use this article as a guide to polish your resume and improve your job-hunting prospects. Did you install analytics or build dashboards? Tell us about it.

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Data Visualization Weak Development Team User Testing Product Research 214

The Product Coalition

SEPTEMBER 29, 2022

Some examples are: Dashboards are cluttered Or the insights are too superficial No option to drill down into data Insights aren’t adjusted to the user’s role For deep analysis, data export to Excel is the only (time-consuming) option 3. With view-only, static dashboards, customers have no control over the insights they can extract.

Analytic Tools 145

Analytic Tools Data Visualization Research Software User Testing 145

Userpilot

MARCH 9, 2025

This article will walk you through what customer research really is, from choosing your research methodology to recruiting participants, analyzing feedback , and beyond. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. Survey results dashboard in SurveyMonkey.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Roman Pichler

SEPTEMBER 4, 2018

For advise on when to carry out product backlog grooming, please see my article “ When should Product Backlog Grooming Take Place? ”. An example for the latter might be “Finish the dashboard so it can be released to the test users”. Focus on the Sprint Goal.

Technical Advisors 262

Technical Advisors User Testing Customer Experience Software Review 262

Intercom, Inc.

MARCH 10, 2020

The right tools (like Intercom) should give team members article suggestions when they’re helping customers, cutting down resolution time. Our chatbots also automatically suggest articles in chat conversations. Frequent postings of our metrics dashboard on Slack to replicate our real-time metrics monitor at the office.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

APRIL 16, 2025

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. When agents and product managers can quickly navigate the dashboard, they spend less time on training and more time resolving issues.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

APRIL 30, 2025

In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs. For instance, if youve built a mobile CRM app, you could use in-app tutorials to guide users through setting up their first dashboard and a new feature that automates follow-ups. Cohort analysis and revenue dashboards for paywall tracking.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

The Product Coalition

JULY 13, 2022

In this article, we will go over 5 of the best FullStory alternatives on the market, explain what each one does best and how they compare to help you narrow down your choices. In terms of reporting, UXCam’s drag and drop team dashboard is easy for non-technical team members to use. What are the best FullStory alternatives?

Data Visualization 146

Data Visualization Analytic Tools Feedback Software Reporting Tools 146

The Product Coalition

OCTOBER 1, 2022

This article is focused to give you an overview of all the crucial aspects of an insurance mobile application. Dashboard/Admin Panel This feature is perhaps the most common one as a dashboard or admin panel is present on any type of mobile app and not just on insurance ones. Let’s begin.

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Data Visualization Development Artificial Inteligence Technical Review 208

Product Talk

FEBRUARY 14, 2024

To prepare for the workshop, Tali created a fictional case study, and with the help of ChatGPT, she generated six interview snapshots and some analytics dashboards. If you are not reading this article in your feed reader, then the site is guilty of copyright infringement. Please let us know at support@producttalk.org.

Analytic Tools 298

Analytic Tools Research Software Product Research User Testing 298

Product Talk

SEPTEMBER 4, 2024

While I spoke with Claire and Christophe for this article, we’ll also hear a bit about other continuous discovery champions from Botify. Claire also wrote an article on Medium to share their progress and learnings in October 2022. Our application consists of dashboards with data, and the filter experience is crucial.

Product Research 249

Product Research Onboarding KPIs CTO Coach Research Software 249

Userpilot

DECEMBER 31, 2024

In this article, well dig deeper into Userpilots resource center feature, discuss different use cases, and show you examples from real-world users who benefitted from it. Add different types of modules and educational resources Userpilot supports a variety of content formats, including articles, case studies, videos, webinars, and more.

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Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. You can watch a video of that talk below, or read on to learn how we built our Elasticsearch cloud on AWS. Core part of Intercom. Search is an indispensable part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

The Product Coalition

FEBRUARY 3, 2022

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. This is a topic for another article. Hence this process is efficient, objective, and a lot faster than traditional survey methods. How to gather relevant data??—?This 10M, $500k?—?$1M…$10k?—?$100k

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Data Visualization Customer Feedback User Testing Analytic Tools 183

Product Talk

JANUARY 17, 2024

PostHog dashboards like the one shown here allow Kranthi to see a user’s interactions that indicate their progress toward an expected user behavior. If you are not reading this article in your feed reader, then the site is guilty of copyright infringement. Click the image to see a larger version.

Customer Experience 295

Customer Experience User Friction User Testing Customer Feedback 295

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. In fact, 37% of teams have posted additional help articles since the global crisis began.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

The Product Coalition

OCTOBER 5, 2020

This article attempts to fill some of these gaps by providing an overview of product operations, the value it can add to your product organization, and some tips for establishing the function. Identify key quality metrics and create dashboards to track real-time product health. Key Tasks User issues reports. Product health tracking.

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Embedded Analytics Data Visualization Reporting Tools Weak Development Team 178

The Product Coalition

DECEMBER 25, 2023

Source: [link] I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the writing of this article. More of my previous thoughts on the subject can be found in a previous article I wrote. William Stanley Jevons (1835–1882). Think of a “utility” as a great glass of drinking water.

Analytic Tools 147

Analytic Tools Data Visualization Customer Experience Software Review 147

The Product Coalition

JUNE 28, 2020

Headspace app is one of such rare Apps and is the topic of this article. However neither its meditation nor its fun UX and quirky animations are the topic of this article. A pioneer in the literature related to Habit-forming products. However before explaining the term ‘Facilitator’ let us quickly get to know what Headspace is.

Feedback Software 183

Feedback Software Customer Experience User Testing Customer Feedback 183

Userpilot

AUGUST 24, 2024

In this article, we explore what quantitative data analysis is, the difference between quantitative and qualitative data analysis, and statistical methods you can apply to your data. With Userpilot , you can auto-capture in-app user interactions and build analytics dashboards. Core features engagement dashboard view in Userpilot.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

AUGUST 19, 2024

In this article, we’ll dig deeper into key metrics and tools to help you get started with product launch analytics. You can set up custom dashboards to visualize metrics and monitor user behavior and product usage. Userpilot product usage dashboard. Userpilot new users activation dashboard.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 103

Userpilot

APRIL 9, 2024

Visual data surrounds us – colorful charts on weather reports, infographics on the web and in social media articles, map charts in presentations, etc. To help you get started with data visualization, this article explores various visualization methods and their use cases. An area chart in the Userpilot dashboard.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105