Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations. Here are some of our most recent additions.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Userpilot

APRIL 7, 2024

In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) Dashboard view from Pendo.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

FEBRUARY 13, 2024

This article covers: Key benefits of the self-service method. These tools typically have features to allow you to include articles, tutorial videos , and chatbots in your support center, providing structured support across the customer journey. Having a hard time choosing the perfect customer self-service software?

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

AUGUST 14, 2023

Segment your user base to send targeted in-app messages , understand what your key marketing functions achieved, and identify the best customer success strategy for each segment. For example, you could use SSO to allow for a frictionless signup process, but also trigger a welcome survey once users get into your product’s dashboard.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Open the Help Widget and chat with us directly from your Userpilot Dashboard ( log in here ). Userpilot help center.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Technical Review 94

Usersnap

JANUARY 20, 2023

In this article we’ll help you understand the different types of customer support tools, their advantages and disadvantages, and how you can make sure your users are happy and satisfied about getting in touch. CRM tools are made up of several elements, including forms for collecting feedback, an email hub, and/or instant messaging platforms.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 30, 2023

In this article, we’re going to unpack what a customer data platform (CDP) is, explore the best tools out there, and share a few attractive alternatives. with appropriate in-app messages ) as quickly as possible. Trigger in-app messages to boost engagement. Microsoft Azure dashboard. Let’s get into it!

Analytic Tools 94

Analytic Tools Data Visualization User Testing Customer Experience 94

Intercom, Inc.

DECEMBER 12, 2018

– lie beyond the realms of this article but one thing is clear: this market is HUGE. Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. So let’s say Joe works for Pfizer. Alternatives: SalesLoft.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JULY 20, 2023

Best AI writing tools for the content creation process: Userpilot’s onboarding AI writing assistant: use AI to generate engaging content for your in-app messaging prompts (modals, tooltips, etc.). In fact, we’re writing this very article using Surfer so if that isn’t a meta-use case then I don’t know what is.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

JULY 24, 2023

Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. Define your positioning and messaging Next, you’ll need to decide how to position your product and the messaging you want to build around it.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Marketing 75

Userpilot

JULY 12, 2021

In this article, we’ve compiled a comprehensive list of SaaS analytics tools and categorized them according to their use cases. Google’s Data Studio helps you turn your data into informative, easy to read, easy to share, and fully customizable dashboards and reports. HubSpot’s Marketing Hub is an all-around inbound marketing solution.

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Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118