Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Pendo doesn’t come with Live Chat and Knowledge Base options. What is Pendo Resource Center?

Embedded Analytics 96

Embedded Analytics Analytic Tools Feedback Software Data Visualization 96

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them. Most users prefer not to talk to support agents if they don’t have to, so providing a knowledge base with product documentation is an easy win.

Feedback Software 98

Feedback Software Embedded Analytics Analytic Tools Enterprise 98

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Interact with customers through in-app messaging and offer contextual help. Interact with customers through in-app messages and offer contextual help. We can help you!

Reporting Tools 97

Reporting Tools Feedback Software Customer Experience User Testing 97

Userpilot

AUGUST 6, 2023

On top of that, our article: Defines what marketing automation is. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

APRIL 4, 2024

In this article, we’ll take a closer look at what product engagement is and how you can measure it. Instead, it’s about tailoring every aspect of the user journey, from content and feature recommendations to in-app messages. Next, introduce them to relevant features and tools based on their specific use case.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Research Software 95

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers. Poor customer service.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. Greet new customers with welcome messages – it humanizes the onboarding process. Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Blog articles are the most popular format for content marketing but that doesn’t mean you have to limit yourself to that medium.

B2B 102

B2B User Testing Research Software Analytic Tools 102

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Contextual onboarding messages are an excellent tool for the job!

Analytic Tools 86

Analytic Tools Feedback Software Product Research Data Visualization 86

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Upcoming new features & event analytics dashboard in Userpilot. Use interactive walkthroughs to guide users in-app Interactive elements such as tooltips , pop-up messages, etc.,

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Customer Experience 88

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. Use data to personalize the knowledge base content for users. You can show and hide learning modules based on user attributes to make user navigation easy and frictionless. User behavior analytics dashboard in Userpilot.

Customer Experience 96

Customer Experience Analytic Tools Feedback Software Data Visualization 96

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Review your product analytics, and A/B test your in-app messaging for added context. Introducing a new feature with in-app messaging. Example of a knowledge base in Userpilot.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

OCTOBER 21, 2022

This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The software allows you to work with multiple social media platforms from one dashboard. Engagement analytics on Userpilot’s dashboard.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

OCTOBER 20, 2023

Social media mention/reach reporting dashboard. This will help you tailor your marketing messages (both in-app and on social media) and special offers in a way that’ll appeal to your customers. It’ll also help you align your messaging with their emotional state, preferences, and sentiment.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Segment passive customers and offer them targeted offerings through in-app messages. Segment passives and provide targeted in-app messages in Userpilot.

Data Visualization 94

Data Visualization Feedback Software Product Research Analytic Tools 94

Userpilot

NOVEMBER 10, 2022

In this article, we’ll cover: What are customer pain points? You can include a self-serve knowledge base and a live chat to eliminate support pain points. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving.

User Friction 90

User Friction Customer Experience User Testing Product Research 90

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Ineffective marketing : From wrong messaging to low brand awareness, ineffective marketing affects your conversion funnel in many ways. Hence, optimizing them is key to improving your conversions. Checklist built with Userpilot.

Data Visualization 99

Data Visualization User Testing Analytic Tools Feedback Software 99

Userpilot

MARCH 21, 2024

In SaaS, managing the customer lifecycle helps you sustain growth by building a loyal customer base over time. This is possible by elevating the user experience at every stage with personalization, in-app guidance, and targeted messaging. It can include FAQs, tutorial videos , step-by-step guides, or help articles.

User Testing 100

User Testing Analytic Tools Research Software Feedback Software 100

Userpilot

JANUARY 17, 2023

An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Include diverse content formats such as articles, video tutorials , and webinars that caters to everyone’s learning style. Provide in-app support with a knowledge base.

Feedback Software 94

Feedback Software Research Software Onboarding KPIs Customer Experience 94

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Respond to feedback with customized messages. Send personalized messages to acknowledge or request more information following their feedback. Contextual communication: Trigger modals, tooltips, banners, hotspots, slideouts, or surveys, based on in-app events.

Feedback Software 92

Feedback Software Analytic Tools Research Software Customer Experience 92

Userpilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. But when you delay acting on it, it sends a different message. You can place feedback widgets on different parts of your product or user journey , such as on specific features or in the knowledge base.

Feedback Software 90

Feedback Software Customer Feedback Customer Experience User Testing 90

Userpilot

FEBRUARY 26, 2023

To answer all your questions, we have written this article. It also helps you determine the effectiveness of your messaging. The result of your tracking efforts here will determine whether your messaging should be altered or you’ll be better off re-targeting users’ demographics similar to those who upgraded.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. Here’s Userpilot’s resource center that comes with a live chat option, FAQs, an idea submission option, and a link to the knowledge base, among others.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

UX Studio: Product Management

JUNE 22, 2021

In this article, I will share what it is and how to use it. In this article, I will share how I create context in our product teams and what is the most important information you have to share as a product manager with your team. Everyone is responsible for answering support messages for a few days every four to six weeks.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Poptin's best solutions include: Smart pop-ups – create pop-ups to display the right message at the right time for the online visitor. You can show forms based on pages, country, traffic source, devices, frequency, etc.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

SEPTEMBER 28, 2022

In this article, we’ll discuss 10 product management metrics that you can’t do without. With secondary onboarding, you can set different in-app messaging elements like tooltips and checklists to let customers know about new feature releases, product updates, and any existing features they’re missing out on.

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 79

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. The feature also uses segmentation to tailor the display based on a client’s role, location, and language.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front.

Embedded Analytics 96

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 96

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Zendesk and Intercom offer customer support via in-app messaging , chatbots, and customer surveys.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

People-First Product Leadership

SEPTEMBER 17, 2023

While there are numerous articles on how to tackle your own 30, 60, 90 days at a new organization, this post will help you onboard a new team member or your own boss. Around the same time a product management mentee I advise through the First Round Fast Track program asked how to best “onboard” their new manager.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective in-app messaging tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 92

Data Visualization Analytic Tools Onboarding KPIs Dashboard 92