The Product Coalition

MARCH 15, 2023

From an onboarding perspective, this metric gives you a sense of how well your onboarding process shows users the value of your product. Completion rate Measures the percentage of users in an onboarding cohort who completed your process. UXCam automatically captures screen names, making it faster for you to access data.

Onboarding KPIs 125

Onboarding KPIs Analytic Tools Research Software Data Visualization 125

Userpilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Pendo Dashboard. Pendo vs Amplitude?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Product usage dashboard in Userpilot.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Research Software 90

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. User experience surveys User surveys are one of the most popular research methods.

Product Research 85

Product Research User Testing Research Software Data Visualization 85

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. Both Pendo and Heap support funnel analysis which allows product managers to identify friction points and optimize the product to help users experience value in less time. Dashboard in Heap. Pendo Dashboard.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

APRIL 4, 2024

In this article, we’ll take a closer look at what product engagement is and how you can measure it. Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

eG Innovations

MARCH 24, 2022

From an endpoint perspective, the first and easiest step to provide the best possible user experience is to make sure that the latest and greatest version of Citrix Workspace App is being used. Figure 2: The smiley face icon – which is available in many parts of the eG Enterprise interface to provide a quick link to the UX Dashboards.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience User Testing 52

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. tools to use to capture user clicks. User journey and funnel analytics tools.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Feedback 90

The Product Coalition

JANUARY 6, 2023

If you’re reading this, you’re here because you need to get a better understanding of how users interact with your app. This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so.

Analytic Tools 121

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 121

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. How was your experience with our recent product launch?

Product Research 80

Product Research Data Visualization Analytic Tools Feedback Software 80

Userpilot

APRIL 7, 2023

In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. These questions allow users to describe something in their own words without any limitations from the survey. Let’s start!

Customer Feedback 74

Customer Feedback Data Visualization Feedback Software User Testing 74

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. Short-Form Surveys As the name implies, short-form surveys are lightweight and brief. How they work. Book a demo now!

Data Visualization 78

Data Visualization Product Research Software Review Feedback Software 78

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Create exit surveys in Userpilot.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Events 84

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Data Visualization 77

Data Visualization Product Research Research Software Analytic Tools 77

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Address customers by name. People love the sound of their name, so have your customer support team address customers by name in their interactions. Address customers by name. Even the research says so!

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Research Software 93

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). This module contains the different types of Guides you’ll want to create for end users.

Embedded Analytics 94

Embedded Analytics Analytic Tools Feedback Software Data Visualization 94

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. They are the same process with different names. NPS analytics dashboard. How often should you analyze churn?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

OCTOBER 27, 2021

Should you go with big names like WalkMe or Whatfix ? But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. Create basic user segments with branching walkthrough experiences.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Notice how it only asks users for their name and work email.

Data Visualization 95

Data Visualization User Testing Analytic Tools Feedback Software 95

Userpilot

MAY 31, 2022

This article shows you how to overcome feature blindness and, as a result, increase the LTV of your customers. Feature blindness occurs when users are too focused on the features they use the most that they neglect other features. It’s because your brain marked your name as more important than the chatter around you. Conclusion.

Feedback Software 87

Feedback Software User Testing Product Research Customer Experience 87

Userpilot

NOVEMBER 17, 2021

This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. There’s a lot to consider, and getting the right (or wrong) digital adoption platform can have a massive impact on your product adoption rates and user engagement.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

MARCH 26, 2023

In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. Let’s start! Using feature heatmaps to get better insights into the feature usage. Conversion funnels.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! CES surveys focus on understanding the customer experience and identifying friction points. Second, it helps you segment your users.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Self-service where the user is.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Customer Experience 92

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. This enables you to optimize all the aspects of the journey to allow users to experience the product value and progress through the funnel more efficiently.

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 94

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Keep user surveys short and on point. Get a demo now.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Product Research 88

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. In a nutshell, user onboarding describes the process of getting users familiar with a product or service.

Feedback Software 92

Feedback Software Research Software User Testing Customer Experience 92

Userpilot

OCTOBER 27, 2023

That’s the key focus of this article. TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. What are Mixpanel cohorts and how to use them to gather actionable insights? Ready to dive in?

Data Visualization 91

Data Visualization Technical Review Analytic Tools Software Review 91

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Help me create a KPI dashboard for our marketing team.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Userpilot

NOVEMBER 19, 2021

In this article we talk about Appuces and its checklist limitations and also cover some of the best alternatives that offer better value for money. How to build a user onboarding checklist with Appcues? – There are UI improvements they could apply for a better user experience but you can get used to this in time.

Customer Experience 90

Customer Experience Enterprise Dashboard Banking 90

Userpilot

APRIL 20, 2021

When it comes to software products, we must rely on user analytics. In this article, we’ll go over how you can translate user analytics into growth opportunities for your product, so you can start leveraging that data right away. What is user journey analytics? User identity data is what lets us identify a user.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Create customer experience surveys with Userpilot. The best solution is to ask them directly.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Create personalized customer experiences for new customers Ensuring users experience quick time to first value is a way to thank them for trusting your brand.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

APRIL 18, 2023

Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. Based on your experience with our product, how would you rate your likelihood of recommending it to others? NPS dashboard for feedback analysis.

Customer Feedback 81

Customer Feedback User Testing Customer Satisfaction Customer Experience 81

Userpilot

SEPTEMBER 29, 2023

These are the key questions that we tackle in the article, so if you’re after the answers, fasten the seatbelts, and let’s get right into it! TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. What benefits does it bring to product teams?

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Feedback Software 91

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Creating welcome surveys in Userpilot.

Data Visualization 85

Data Visualization Feedback Software Customer Feedback User Testing 85

Modus Create

DECEMBER 17, 2020

In this article, we are focusing solely on components, how they are unique from other configurations, and what type of values teams should consider using for these components. However, there is more to the process (and your team’s user experience) than just the workflow. What are Components in Jira? Auto-Assignment.

Data Visualization 69

Data Visualization Reporting Tools Analytic Tools Technical Review 69