Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? Today, there are smiley face surveys. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. What is a smiley face survey?

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. We’ll uncover the hurdles of current AI-powered research tools and spotlight the most promising ones to keep an eye on. Let’s dive in and navigate the future of research together! Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Product Talk

FEBRUARY 14, 2024

There are all kinds of ways to introduce continuous discovery habits. And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. Today’s Product in Practice features a continuous discovery champion who did all three.

Analytic Tools 225

Analytic Tools Research Software Product Research Data Visualization 225

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Fake door tests are a popular and cost-effective validation technique.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Satmetrix Systems, Inc., and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? It can be a tough nut to crack sometimes, but we’ve made it easier in this article.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

MAY 30, 2024

Wondering how Aha moments lead to feature and product adoption? The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. Ready to dive in?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

MAY 30, 2024

This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Identify product enhancement opportunities. Implement product improvements based on user feedback.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Card sorting and fake door testing are useful testing methods before the product launch.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? If you’re after the answers to these questions, you’re in the right place because that’s exactly what we explore in this article. If the PMF score is above 40, you’ve achieved the product-market fit.

Product Research 98

Product Research User Testing Data Visualization Analytic Tools 98

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 15, 2023

What’s preference testing? How to conduct a preference test and collect feedback ? These are some of the questions that this article tackles, so if you’re after the answers, you’re in the right place! What is a preference test? Is preference testing the same as A/B testing?

User Testing 102

User Testing Product Research Data Visualization Feedback Software 102

Userpilot

JUNE 2, 2024

In this article, we are going to break down NPS calculation methods and the tools that make it easier. TL;DR The Net Promoter Score (NPS) is a customer loyalty metric that measures the likelihood of your customers recommending your products or services to others. Leverage product data analytics to enhance customer experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 5, 2024

This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. These tools include product growth platforms , CRMs, customer support software, feedback tools , analytics solutions, and automation tools. Userpilot is a product growth platform.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Reveal

JULY 21, 2023

One of these features you should look for is dashboard linking. The following article will delve into dashboard linking, its advantages, and potential benefits across various industries. What Is Dashboard Linking? How Does the Data Analysis Process Benefit from Dashboard Linking?

Data Visualization 93

Data Visualization Analytic Tools Dashboard Definition 93

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. Here are some best practices for collecting customer feedback.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Reveal

JULY 21, 2023

One of these features you should look for is dashboard linking. The following article will delve into dashboard linking, its advantages, and potential benefits across various industries. What Is Dashboard Linking? How Does the Data Analysis Process Benefit from Dashboard Linking?

Data Visualization 89

Data Visualization Analytic Tools Dashboard Definition 89

Userpilot

MAY 30, 2024

As an entrepreneur, author, and advisor, Eric has transformed the way businesses approach building products and launching startups with his Lean Startup methodology. Continue reading to discover Eric’s career milestones, the books he has written, and our recommendations for his top articles and webinars. Who is Eric Ries?

Webinar 105

Webinar Books Data Visualization Feedback Software 105

Userpilot

SEPTEMBER 11, 2023

It, along with product analytics , offers a comprehensive view of your customers and products and lets you make better data-driven decisions. In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Increase customer engagement through optimization with A/B tests.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

MAY 2, 2024

It puts your product’s future at risk. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Offer personalized product demos to help trial users experience the full value. Monitor user sentiment through in-app NPS surveys.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. Products with good UX are easier and cheaper to support and stand out in competitive markets.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. The UX analytics results can produce astounding discoveries.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

OCTOBER 26, 2023

What makes PLG for complex products challenging? These are the main questions we tackle in this article. We also look at examples of companies that have managed to ace product-led growth for complex software solutions. TL;DR Product-led growth is a strategy that uses the product as the main source of growth.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback. Let’s start!

Customer Feedback 96

Customer Feedback Data Visualization Feedback Software User Testing 96

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

MAY 7, 2024

But don’t worry—this article will provide some inspiration. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. 10 interactive walkthrough examples that guide new users: Rocketbots — Welcome survey and interactive walkthrough. Reduce time to value.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

NOVEMBER 21, 2023

Do you even need a product launch checklist? Technically not, but it helps a lot to have one, and you will find out why from this article! More importantly, you will find here 2 different checklists: one for new products and the other for updates or feature releases. Develop a product that meets customer needs and expectations.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. Optimizing the CX strategy after testing variations on subsets of the audience with A/B testing. Let’s start!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

MAY 7, 2024

Using no-code tools for product managers allows you to build, iterate, and deploy software products without any coding knowledge. But what is the best tech stack for product management? Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Software Review 105

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98