Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Get a demo and see how! What is UX analytics?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). And it will attract extra costs.

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

Userpilot

APRIL 7, 2024

That’s what this article explains. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. You can do it by providing users with on-demand self-service support, for example, through a resource center.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 4, 2023

In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. To learn how you can get started building effective customer surveys and analyzing the results with Userpilot, book a demo right away ! Userpilot NPS Dashboard. Analyze survey responses on a simple dashboard.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Embedded Analytics 80

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 87

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 96

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Product documentation articles.

Embedded Analytics 92

Embedded Analytics Customer Experience Customer Satisfaction Software Review 92

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt.

Data Visualization 85

Data Visualization Product Research Software Review Feedback Software 85

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. Advanced analytics.

Feedback Software 97

Feedback Software Analytic Tools B2B Embedded Analytics 97

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption? Product usage analytics in Userpilot.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. So why not get a Userpilot demo to learn to engage customers in real-time without coding?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Systems Review 93

Userpilot

FEBRUARY 25, 2024

In this article, we cover: A brief history of the Kano model. Book a demo now to learn more. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the Kano model? Dig into data from your competitive research, user behavior reports , and feature requests.

Customer Satisfaction 100

Customer Satisfaction User Testing Customer Experience Customer Feedback 100

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 97

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 97

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption? Product usage analytics in Userpilot.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Data Visualization 71

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. UX design team. With a well-defined customer education strategy.

Education 95

Education User Testing Customer Feedback Customer Experience 95

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Book a demo to see how it can improve your customer feedback systems. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you.

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Feedback 90

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Book a demo to learn more about how Userpilot improves your customer retention rate. Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can offer proactive self-service support via a help center.

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. enabling them to read a help article in a native language).

Analytic Tools 96

Analytic Tools Embedded Analytics Data Visualization User Testing 96

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

APRIL 23, 2021

In this article, we’ll take a quick look over what a user persona is and how to create one. SaaS User Persona Example-Userpilot: UX Designer 5. All in one dashboard. Works with: Manages a team of developers, UX designers, and QA engineers Collaborates with Product Marketing Manager. You’re looking for details.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 29, 2023

This article considers what product experience is. Book a demo to learn how Userpilot’s effective features can improve your customer experience. Get a Userpilot demo! Finally, embed the videos into your knowledge base for easy user access. Want to embed video tutorials in your resource center?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Among the examples are videos , case studies, documentation articles, and webinar recordings.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Most customers prefer self-service support. Book a demo call with our team and get started!

Feedback Software 96

Feedback Software Customer Feedback Customer Experience User Testing 96

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. What is customer feedback?

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Userpilot

MAY 26, 2022

If you would like to know the answers to these and other questions, this is the article for you! Get a Userpilot demo and try them all! Self-service. And there's no need to make them wait because it's easy to build self-service solutions which offer contextual and timely support.

Feedback Software 96

Feedback Software Analytic Tools Research Software Education 96

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Embedded forms – embed forms across the site to capture leads and emails.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Offer in-app self-support and enable customers to troubleshoot and resolve their problems quickly. Book a demo with our team to see how we can help you retain more customers. That’s where customer churn analytics comes in.

Product Research 85

Product Research Data Visualization Feedback Software Analytic Tools 85

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability tests.

Feedback Software 95

Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Book a demo to learn more. Have you found what you were looking for in this article? Dig into survey analytics to see how your surveys are performing. Read on to find 12 important survey types and sample questions to ask.

Data Visualization 84

Data Visualization Product Research Research Software Analytic Tools 84

Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. So why not try a Userpilot demo to delight your customers without coding? Customer delight is not one growth metric you can track using a product analytics tool. Provide a delightful customer service experience with in-app self-service support.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Get a demo now. Next, they embed a follow-up screen offering a sweet personal discount instead of canceling a subscription. Conclusion.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Product Research 93